Dentisry by Design

I cannot say enough great things about Dentistry By Design! From the moment I walked in the door everyone was friendly and helpful. I’m terrified of the dentist (even getting a cleaning), but they make my visits very comfortable. My favorite part is the heated neck pillow and warm, scented towels! I highly recommend this office — you will not be disappointed.

I was new to the area and a first time patient here and I felt extremely welcome from Day 1. The staff has always been great about working with my schedule and I’ve never had to wait long for an appointment.
I had veneers put in this year and I am so pleased with how they turned out! Dr. Gilsdorf and his staff were very good about explaining every step to me. They made a personal model set of veneers so I could see what mine would look like before I got them. The veneers didn’t turn out bulky or uneven or mismatched or anything, it feels like I’ve had them my whole life! The technology has really come a long way and Dentistry by Design really gives you the personal attention you want when looking into cosmetic dentistry.

Professional and clean atmosphere. Never had difficulty booking appointments, and they got me in immediately when I needed an emergency appt. Knowledgable and helpful staff. They encourage young kids to come with their parents to acquaint them to the dentist. I’ve been going there for 2 years and not once have they been running late with me. There is no pressure to do anything, but they educate you and allow you to make decisions in your own dental care. I feel like I am always listened to when I talk and ask questions. You’re not going to find a better run dentist office in Manhattan.

I moved to this area almost a year ago from my home in CO and had to leave a very good family dentist who I trusted and had seen for many years so finding one that was as good was going to be a challenge I thought. I read other reviews on Unilocal about local dental offices and was decided to give Dentistry by Design a try and I’m glad I did! The staff was very nice and accommodating along with being very professional. One of the ladies gave me a tour upon my arrival to get me accustomed to their office and the place was super clean! Oh. and they have blankets! Seriously? How awesome is that? I’m always so cold and although I didn’t use one during my visit, it’s great to know that the option is there. Anyways, my dental hygienist’s name was Carly and she was fantastic! Very thorough and knowledgeable about what she does and with the help of the dentist, Dr. Gilroy, they helped me come up with a solution for my problems. Also, they don’t try to push or sell unwanted or unnecessary services onto you, which is great! I’ve got my kiddos going in a couple of weeks, we’ve found a new family dental office!

Great staff and doctors! Our whole family comes here! I got my teeth cleaned and two fillings done! They will even sedate you if you are squeamish about getting your teeth cleaned.
The equipment is top notch and they are timely. Never have to wait couple minutes past th w appointment time. My wife and both kids use the. For their teeth cleaning and they do a great job with the kids.
Our kids are 2 and 4 and they love coming here.

I’ve been a patient at Dentistry by Design for a few years now! They are excellent! They run on time and everyone is kind and professional. I had my daughters first cleaning (3yrs old) a few months back and she loved them too!

WOW! From start to finish this office was amazing! Not only did they have better technology than the dental office I was going to down the street (Family and Implant Dentistry) they had a more professional staff, were up-​front with me about what insurance was considered in network, and even called my insurance providers to make sure that my daughters dental work would be covered, or if not, how much my co-​pay would be. They didn’t act like I was twisting their arms to ensure I wouldn’t have large out of pocket costs, they sympathized and understood that we’re all budgeted. So impressed! It’s a gorgeous, clean office with coffee, prizes for the kids, and a humble staff that doesn’t make you feel like you’re just another dollar sign like my previous dentists office.
I’m SO HAPPY that my friend told me about this place!
Why did I switch to Dentistry by Design? I had to find another dentist was because I had an awful experience with Family Implant Dentistry. The most recent issue we had was that my daughters tooth abscessed and her crown fell off after only a short time, thus why I called Dentistry by Design based on a recommendation from a friend. I have had issues with my dental work also, but I just assumed that it was normal to have problems with crowns hurting after the fact, breaking off, teeth becoming more sensitive, extreme pain for months after a procedure… not realizing that this isn’t normal, and that I did need to seek outside help to correct the issues that I’m having/​have had.
Family and Implant Dentistry was also misleading about my insurance coverage, continued to perform «necessary» dental work that wasn’t necessary, and I have thousands of dollars in dental bills that I’m paying to Family and Implant Dentistry and another place because their billing employee never bothered to tell me that my insurance was maxed out. While I know some responsibility falls on me for that, I also have three kids, an active duty military husband, and am a full time student. I don’t have someone being paid at home to ensure billing is done properly and insurance coverage is good. I had also asked for them to pre-​authorize procedures so I would know that I was covered, but it wasn’t until a woman nonchalantly told me that I had thousands of dollars in outstanding charges that I found out that they hadn’t really checked to see if my procedures would be covered or not. I assume as a business, they would want to ensure that they were paid… so why would you allow something like that to happen? What if I couldn’t afford to pay for it? I’m having to make payments as is now, because I don’t have that kind of money sitting around! I literally CRIED on the phone when finding out what my final total was… I was so upset and mad that I cried because I wasn’t expecting to be billed like that. In all of my life, I have NEVER been to a dental office where they didn’t make sure that your procedures would be covered, or at the very least tell you what your co-​pay would be.
When I initially called my prior practice to ask if they accepted Met Life and Delta Dental they said they did, but they failed to say that they were NOT in network for EITHER of my insurances! Eventually they apologized for this «mix up» but now I have an insane amount of dental bills to pay on top of paying for my sons braces… their apology doesn’t pay my new dental bills.
I do NOT feel that I will have this problem at Dentistry by Design. When I asked about my insurance coverage they assured me that they accepted both Met Life and Delta Dental and that BOTH were in network. They have already far exceeded the experience I had at F.I.Dentistry and I have every intention to continue having every member of my family attend this practice for the remaining time we have in Manhattan. My daughter absolutely loved her dentist and I can’t wait to begin giving my business to a respectable facility that is forthcoming with their information and takes the time to ensure that my family will not be financially strapped because they are «too busy» to take the time to make sure that I have coverage. My seven year old daughter was so excited about her experience there that my middle child, who is ten, asked when he can go to see the dentist!
I cannot say enough good about Dentistry by Design. If you want a personal experience where you are treated like you’re family instead of being treated like another dollar sign, you need not go elsewhere.
I WISH I would have known about this office when I moved here.