Francesca’s Collections

The employees at this location are a joke. Two weeks ago I purchased two sweaters on a promotion they had, buy one sweater get the second for $ 10. So I come back today looking to exchange one of the sweaters since it was a Christmas gift that was a no go. They told me they would only let me receive a refund or store credit for $ 10 instead of an exchange for another sweater? WHAT? my husband and I have worked numerous retail jobs, and have had years of management experience in retail and other ventures as well. Regardless, EVERYONE knows that if your purchase a promotion and decide to exchange the store will honor the same promotion. They said no. I then asked for their corporate number and they said they didn’t have it. At this point I’m laughing, are you serious… You don’t have your own corporate number??? So i find their corporate number, no help from their «store manager» and when I call corporate and explain they’re shocked and said YES of course they should honor it, why wouldn’t they?! What’s the big deal?! I have all the receipts tags attached brand new merchandise. Lol so they go ahead and honor it. I find a sweater that’s $ 4 more than the sweater I’m returning and then they then again come at me with the NO, it has to be an even exchange. I say what’s the difference if I just pay the $ 4 difference? They say no it’s completely not allowed. I’m shocked and this is my second call to corporate in 15 minutes. CORPORATE IS SHOCKED. They’re apologizing now so much over the phone they don’t understand why the employees in this store do not understand basic retail concepts. Lol they need better management and training here. How is it ok to have a customer call corporate 2 times to prove you wrong over something so simple! Such horrible customer service. It’s a shame because everything is very cute. Maybe just stay clear of this location unless you know Forsure you don’t mind dealing with a couple of airheads and if u decide you don’t like something you can live with it because returning it might give you a heart attack.

Tanisia is awesome! She was a very friendly cashier who cares about her customers. She helped me check out and even asked if any items were gifts, offered gift receipts and also removed the prices from the items for me. She was down-​to-​earth and made me feel very welcomed and comfortable in the store. Francesca’s has cute jewelry, clothes and unique knick-​knacks. It’s the perfect place to look for gifts for any girl. Take advantage when they have bogo 50% off sales!

Bad service today at the Manhattan Village location. I made a small dollar purchase and was asked if I wanted it in a bag, I said yes and that’s when I felt I was disrespected. The women then stated that I really spent a lot today and that I really saved some money. She then asked if it was a gift for someone? I felt I was being talked down to just because I bought something under $ 5 but unknown to the cashier was that my wife was still shopping in the store. After that series of comments, I pulled my wife out and said we’re done here. Just because I don’t walk into your store with my suit on, it shouldn’t matter how much I spend, I’m still a paying customer and should be fully treated with the up most respect through out the transaction. Had never been that disrespected in a store before.

Love this location.
Every employee is super nice and attentive. Usually when I go shopping in a store, I always feel awkward asking the opinions of the employees because it always seems like the just want to make a sale. Here, everyone is always very nice and they give twice honest opinion.
Love when they have their buy one get one ½ off jewelry sale! :D

Love this little store… lots of unique and pretty things. I renovated my home office and was looking everywhere for the perfect all clock. Needed something that would pop and have an eclectic appeal. I found exactly what I needed at Francesca’s.
There are lots of great trinkets and things perfect for gifts.
I’m not a shopper and I frequently pass by little shops because I have this feeling I won’t find anything I like. I almost passed this shop too, but I gave it a try and there is was, my clock! So I’ve made a note to myself to give places like this a try as you’ll never know what you’ll find!

Great store, archaic return policy and service. Even with tags on and unworn, without a receipt they have «no way» of finding the transaction and even exchanging item. I had to call my credit card company and ask for a transaction date for their system to process. Even that didn’t work and a special exception was made to provide me store credit. Get with it. Even target can look up credit card transactions. There are lots of places to shop. When I don’t like an item, it shouldn’t be that hard to get something else.

I’m giving this location one star because their service SUCKS.
I overheard all THREE of the employees working talking crap about a customer. I was the only one in the store and they were talking very loudly with no regard to having a customer in the store. I was barely acknoledged and I’m pretty sure the only reason I was even acknowledged at all is because I made disgusted faces due to their completely rude and obnoxious behavior. I mean, at least wait until you have no customers around to talk crap! Or do it in a whisper, geez.
Do yourself a favor, and AVOID this location. It’s small anyway and doesn’t have the best selection…

I love the accessories here! And they have a cute clothing selection too. I hardly ever leave this store empty handed haha

Super cute finds. I didn’t even realize this place was a chain until I told some people about it and their response was «duh.» The cloths seem like they are more and picked and unique than most chains. I bought the cutest boots that zip in the back with a red zipper three years ago before they became trendy.
The signs are really cute but I can’t imagine actually hanging them in my house.

Super cute stuff and not too expensive either! The clothes are pretty and they have the cutest accessories. I’ve also found some nice vintage-​looking things like notebooks, pill boxes, pens, paintings, etc. There are three of these stores around the South Bay – one at the Manhattan Beach Village Mall, one at the Del Amo mall in Torrance, and a brand new one at the Promenade Mall in Palos Verdes. Definitely worth checking out!

I love this fun store. I first went to Francesca’s on a trip to Santa Barbara. One of my girlfriends who was there with me told me it was a chain and she used to go to the one in Manhattan Village back in her LMU days. I love to browse the clothes and jewelry here. I find the prices to be very reasonable for a boutique-​style shop in Manhattan Beach. Everything here is very cute — think Anthropologie combined with Urban Outfitters but affordable.

I use to LOVE this place– and still love the merchandise but I recently went in and when checking out, I asked for a bag to carry my newly purchased items. The sales lady responded that I would have to pay extra if I wanted a bag because the state forced them to go to paper bags and the company doesn’t want to foot the bill for it. Unbelievable! I believe in going green but nickel and diming your customers is just cheap and apalling. Unbelievable. I won’t be returning to this store ever again.

This place is great for shopping for the women in your life! Anytime a guy friend asks what to get a girl for her birthday/​christmas I say «go to francescas!» and I go with cause I can always find something I «need» there. They have tons of inexpensive fun gifts for all kinds of occasions. Very eclectic!

Really nice option to have if you at all love the jewelery department at Nordstrom’s, but hate the prices. All the earrings are super stylish and fun at Francesca’s and most very closely resemble Kendra Scott’s line (avail at Nordy’s). But here, the earrings are $ 14 and not $ 100.
Lot’s of other fun and affordable accessories as well — great place for gifts!

Cutest accessories ever! Might be a little bit overpriced but take advantage of the sale items! This boutique is located inside of Manhattan Village Mall.
They have rare, chic and fun designs. This is a definitely stop for me whenever I’m in the mall! It’s so much fun and makes you feel like a girly girl!
They have jewelry, clothes, purses and wallets, picture frames and all sorts of fun accessories.

I love this store too. Such a great collection of beautiful clothes and accessories. Always find something I love there. Very boho and feminine.

LOVE this store! My favorite shop in Manhattan Village mall! I never leave this store empty handed!
They have the cutest little gifts, clothes, purses, and of course, jewelry! A great place to buy a birthday or Christmas present for friends and family. Some of their clothes and jewelry can be pricey but they always have great sales (buy 1 get 1 50% off or 30% off jewelry or clothing).
If you like cute and unique boutique style shops you will love Francesca’s!

I love this store! It’s located in the mall and is such a unique place to shop. They carry all sorts of brands and all their clothes are unique. My sister in law introduced me to this place and luckily while in Charleston, SC I was able to go to Francesca’s and then again when visiting family in Hermosa. I bought a cute cream blouse w/​flowers that is adorable. and for only $ 38.
They also have candles, cards, stationary, gifts, etc. Cute place!

This place is amazing. It has a boutique feel without a huge hit on your VISA card. If you’re looking for funky cardigans and cute dresses this is the place to go. I’m the type of gal that likes shopping at the small shops in Redondo and Hermosa so if you want a combination of all of them them come here. Whenever there is an upcoming shower, dressy get together, or a hot date night this place never lets me down. It can be a little cramped, but take a deep breath, relax, and have some fun. Don’t forget to look at the folded clothes on the tables.