Enterprise Rent-A-Car

I placed a reservation for a mini van a week in advance for pickup at 3:00. When I called at 3:03 I was told my van was not ready and they would call when it was. At 4:30 they picked me up. I had a 2 hour drive to pick up my party and another 2 hour drive to get to our show. Needless to say we miss it. They did offer me a 10% discount but that did not make up for loss of tickets and a ruined evening. The staff was polite and apologetic and the mini van was very nice. If you rent from Enterprise make sure you schedule it HOURS before you need it!

Bait and switch. Whatever you are quoted this location charges an extra $ 250. The staff is rude. Classic bait and switch. This «policy «isn’t mentioned until you show up to rent your car

This was a rental for a last minute trip to Houston. Car was ready, staff was professional. I have always had a good experience with Enterprise.

The prices are reasonable to cheap, making a reservation is easy and the customer service is impeccable. I just wish the cars were better.

If I could give them less than 1 star, I would. This company has a horrid standard of professionalism. The first time that I rented from them, the car that they gave me had a dying transmission and needed an alignment. I gave them another chance and they were supposed to pick me up at 11:30am at my house. When I called at 10:30am to check on that, the company representative, Jordan, told me that he was sorry, but they could not pick me up due to being short-​staffed. They left me stranded and never even called to cancel the reservation or offer any alternatives. When I complained, he told me that the Manager was busy and the fault was the Corporate people who made the reservation. I have never dealt with anyone so unprofessional ever. Not only was it upsetting, but it left a sour taste when dealing with any Enterprise office. Don’t waste your money at this location!