Runners Alley

This is my 10^th pair of running shoes, bought over several years. I started in Keene, then moved to Boston. In both areas, I recieved the same general treatment: I was handed a pair or shoes, rung up, and sent on my way. For someone without a lot of experience, this seemed normal.
In training for my first ½ marathon, and now that the runs are starting to increase, I began to notice far more pain. In talking with a relative, it became clear that there was a great deal of abnormal wear on my shoes, I had developed a clear bunion on one foot, and I decided I needed to go find a better place to get shoes.
Yesterday, I walked in. Within the first minute it was clear the staff knew what they were doing, from «if you have wide feet, why are you in Nikes?» to taking the time to watch me run and diagnose a problem with over-​pronation. Within 20 minutes I had the most comfortable pair of shoes I’ve owned.
I can’t say how impressed I was by both the service and the knowledge. I’m moving to Michigan, but already know I’ll happily fly back to Manchester to make sure I continue to purchase from this store, and I’ll certainly be telling everyone I know.

The best place around for all running gear. The sales help are all knowledgeable runners and can offer advice and recommendations. Got fitted for my running shoes. Staff watched me run in store, asked questions, and got me into the right shoes. Only suggestion is I wish they had a bigger selection of running clothes. Maybe store space is an issue. Otherwise my go to place for gear.

These guys are awesome! When I first went in, I had just started running and they were very patient and helped me get into the right pair of shoes. 5 months later I went back after my running style evolved and they helped me get into a shoe with a little bit more support.
They watch you run and make suggestions as to what shoes they think would work best for you. Their prices are competitive and depending on what health insurance you have, they can offer you a slight discount as well. They know customer service and they do it well.
If you need anything in the realm of running, stop in and check them out. They’re friendly, knowledgeable, and helpful. They’ve got another lifetime customer.

I am from Florida, I emailed the manager explaining I was flying in from Florida and wanting to get new running sneakers, she stated thats what they do and come on in while in NH. As I am new to running I wanted the right fit, right size and right running shoe for my feet since I run on the balls of my feet and always get blisters. I went in this past Saturday and was greeted by Zach he was AMAZING. He watched me run and asked my size, came out with a few different pairs of sneakers. I really liked one pair over the rest and purchased them along with running socks, I would definately go back for more sneakers.

UPDATE… I’m BACK!!! Manager called me (they had customer info on file) and apologized… offered to accept return. The manager went the extra mile and i appreciate the customer service. No harm done.
NEVER AGAIN. I used to be a regular customer. Shopped there several times a year to purchase running gear for myself and as gifts. I prefer to shop locally and support the little guy. On 5/​13, I went to buy an «end of the season» gift for a coach. Before buying the gift, I tried to return an unworn, still in the package, pair of compression stockings (that I bought as a mother’s day gift); was advised that the 30 day return window expired on ⁵⁄₉. No return allowed. A WHOPPING 4 days late! Save the hassle of parking downtown and don’t waste your time and money.

I just started running again recently, and knew I needed new shoes. The staff here is amazing and be sure you’re ready to run, when you need a new pair of shoes from there. They actually pay attention to how you run, and what they think would be best for you. The woman was helpful, and she found me a great shoe, that fit amazingly, and it wasn’t as expensive as I thought.
If you’re ever in the need for anything regarding running I would suggest here rather than anywhere else. It’s worth paying for parking, because you know they’re doing the right thing for you.
Best customer service experience I’ve had in a really long time. I would say one of the best ever, because she listened to what I needed, assessed how I ran, and directed me towards a type of product that would work for me.

This place was great. I’ve never really had someone «fit» me for running shoes before and I have to say the pair I bought are awesome! They were very patient helping me find the right shoe – they make you run around the store in every pair of shoes you try. I’ve put a ton of miles on the shoes and they are just what I needed plus they were the same price as all the online stores. Psyched I shopped local!

Good store. Knowledgeable staff and very helpful when selecting the optimal running shoe for a given runner. Their prices are just slightly higher than what what I would pay if I bought online, but it’s worth paying a little more to support local business and have access to staff’s knowledge.

I love this place and buy all my running shoes there. Would highly recommend.

They have everything a hard core runner could need and if you are looking for someone to help you with your shoe sizing and fit for your body type there is no better place. The one thing (and really the only thing) I could gripe about is that their shoe prices are pretty high. Probably the down side of being a smaller shop.

Runners alley has some good running gear and the staff was friendly, but I would have given it five stars if they had some simple accessories.
I needed to find a stop watch …(I was a P.A. for Current TV for the NH primaries) and they were two doors down from our set on 52 Hanover. I thought a running store would carry stopwatches… but they didn’t carry any so I had to go all the way to target in Bedford, NH. Overall the Runners Alley is good for running supplies but it would be five stars if it could carry more running accessories. Just a little suggestion for the manager. Get some stop watches!

I’m running the Boston Marathon for the first time in April and earlier this year came in to buy some good running shoes. The people there knew what they were talking about, let me freely try on and test shoes and more importantly were PATIENT with me. I love my shoes and like the fact that I am doing business locally. The only reason I didn’t give them 5 stars was because there were boxes of discounted shoes that weren’t presented as an option and I love a bahh-​gain (but they did discount because I am running the marathon). Great place to go for running shoes and support local business!