Hertz Rent A Car

The location is great… right at the airport, and by that I mean you don’t have to take a shuttle to get there. Picking up and dropping off the car was quick and easy, and the attendants were fine. However, the car itself was another matter. The inside had clearly not been cleaned recently — bits of trash here and there, dirty passenger seat, and the inside windshield was coated with some kind of crud. In addition, the car had NO windshield washer fluid left, so no way to clean the outside windshield until I got to a gas station or refilled the reservoir myself. I certainly expect better from Hertz.

Be sure to get a receipt of your gas refuel or you’ll get charged. Onsite rental location is convenient to airport.

I rented a car from Hertz at the airport in Manchester, NH with the AAA discount. The service agent charged me for a full tank of gas, after saying I could fill up what I needed upon return with a special AAA discount price. I did not need to fill up at all, but they still charged me for the full tank. On top of that, the Hertz agent was very rude and disrespectful. Number one, I recommend the attendant is fired for extremely poor and disreputable customer service. Number two — I recommend that you NOT use Hertz. They charged me almost twice the discount amount for gas that I did not need. It was outrageous!

This is the worst rental car experience I have ever had. It was impossible to get in touch with them and they charged me to have my car towed when the keys were in the visor and the at was running perfectly. Hertz corporate also played a part by transferring me to roadside assistance and then setting the ball in motion for it to be towed. I was flabbergasted when I got a call from the tow company and told them it didn’t need to be towed. I have no idea how this happened and I hope my CC company will reverse te charges.

i usually won’t bother writing a review of a rental car place but this Hertz location is awful! I pre paid for a weekend rental a month in advance but when I showed up, they didn’t have a car for me and said there were 15 people in line before me waiting for a car and it would be 2 – 3 hours till they had one. they admitted they overbooked and said i just needed to deal with the situation and they were sick of listening to people complain. they refused to refund the prepay so i could get a car somewhere else. i got a car 2 hours after waiting in line for 30 mins to be told there were no cars so 2.5 hours after when I should have had it. i understand things happen but they were rude about it, not apologetic at all and super disorganized. they knew how many cars they needed for that day and failed to have them available. they mentioned the same thing happened the day before so this was an ongoing issue which made it worse.
they lost a lot of customers that day as no one was happy with the situation and how they were handling it.

In general I like renting from Hertz, but if you are a Gold member, you may be somewhat disappointed here. I walked down to baggage claim and you’ll see all the rental car counters. Hertz was right on the end, but no one was manning the counter. Instead, there was a sign to proceed directly to the garage, whether you were a Gold member or not. The signage was confusing to me as to whether or not I was supposed to first go up the escalator or directly out the doors, and as it turns out, you simply go directly outside and walk across the street to the parking garage. Hertz is on the ground level of the parking garage (to the left of the garage entrance). I saw the Hertz booth but was looking around for the board that tells Gold customers what stall their vehicle is in. Oops… turns out there is no board here… you have to go inside and get your keys, etc. Fortunately, there were no other customers when I arrived, so not a big deal, but I would have been ticked if I had to wait in line, especially if there were non-​Gold customers in there as well since there was no one at the Hertz counter inside the airport. So while I did manage to get out pretty quickly, I didn’t care for the setup here. I asked why there was no board and the reason I was given is that they don’t have any security when existing the garage. Gee, as I pulled out, there was an unmanned Hertz booth and a gate in the open position. So it would seem to me they have the ability to secure it – they just don’t choose to.

Being a frequent renter from Hertz and I use them exclusively, I would normally give them higher marks but was conflicted.
This location, you walk to the parking lot to get to the Hertz, so you don’t have to wait for the Shuttle bus.
However, they don’t have late or early hours. so picking up the car, isn’t that bad but dropping it off if you come too early. its a drop box. the service at this location has been mixed.
oh. one car you should never rent. is the Nissan Versa. It is the absolutley worst vehicle I have EVER driven. The seat does not move. not up, not down. and is the most uncomfortable car there is.
I did not take points off for the car though…

The Hertz car rental area at Manchester Boston Regional Airport is pretty easy to get to. There is a desk inside the main terminal. If you are a #1 Gold Member, there is a sign directing you to continue onto the rental garage.
You take an escalator to an elevated walkway with conveyor walkways, and then downstairs via another escalator and out into the garage. There is not a #1 Gold Name Board here, you will need to go inside the Hertz rental office in the Garage to get your keys.
Still, overall it was very easy, and the lady at the counter was very friendly!
Until Unilocal corrects this business listing, the correct address for this business is:
Hertz Car Rental
Manchester Boston Regional Airport
1 Airport Road, Suite 300
Manchester, NH 3 103
603−626−1890

I made my reservations on Hotwire, and thought, «oh, boy, Hertz. It ought to be good.» Think again.
The service desk inside the airport was closed, so we all trekked out to the booth in the parking lot, and stood in line. Only two ladies were assigning cars, so each one was very slow going. However, when I got to the front of the queue, turns out there were some «gold» customers in line. The staff had not been able to get the contracts done for them, so two people in back of me in line were put in front of me. It wasn’t a lot of fun, after an all day flight to be standing in the cold parking lot, waiting interminably for them to do the contracts for each of us. I wouldn’t use Hertz again after this experience.