Greg Gerard – GEICO

I must say that Robert Foster is very cold and rude. I was involved in a car accident 1 week ago and had to rent a car until my car was repaired. The car I rented was vandalized by a teenager with a bb gun and my claim was given to that man. I’ve always paid my insurance on time and added zero deductible on comprehensive back in 2011. This man advised me that I had to pay $ 500.00 deductible in order for Geico to repair it. He talked over me constantly and when I asked him to review my benefits/​coverage he said that he did and did not find where it says that I had no deductible. I ended up calling back and speaking with a girl who took her time to look through my policy and realize that it was Geico’s mistake and apologized. I proceeded to contact his manager and placed a complaint. I will not work or deal with Robert Foster again. He should be working in a circus taming Lyons vs customer service.

Have to say that I am impressed with Geico, both their field office operation and their customer service. Had a winter storm related car problem (smashed roof and back window) and they were on it. Sent me to an auto body shop (Atlas in Revere) where there’s a Geico guy there full time. Patrick. He was courteous, efficient, and made sure my car got out on time. I’m a believer.