Electronic Surplus Store

Some of the worst customer service both on the phone and in person I’ve seen in a long time, if ever. Made a very simple phone call to ask if they sell a part I needed. Instead of a simple yes or no, I was interrogated about why I need the part, and what for. As if that matters since I know why I needed it and what for. This older gentleman proceeds to tell me that I did something wrong without even knowing what the part is for. He says «you installed it and now it doesn’t work? What does that sound like to you?», obviously trying to insinuate that this is somehow my fault a part failed! It’s one thing to help someone, but it’s another to try and give the impression your customer is an idiot. He tried berating me and the rest of the conversation went downhill from there since I had every right to call him on his BS attitude. Either way, I go down there to get this part regardless of his poor attitude. I get there and instantly receive even worse service. I mention I am the person that called earlier… he flicks his wrists and says «they’re over there». Pointing in no particular direction at all… so I ask again. He does the same thing. Then he turns around and tells me «I live my life in fear of someone calling me an a**hole». Obviously with sarcasm in his tone because I called him exactly that, for being exactly that on the phone. I said I was all set and left. Just know, if you decide to shop here… you will be dealing with service that is laughably bad. This guy has an attitude problem and doesn’t mind sharing it with his customers. Also, he was wrong. The part I needed was in fact the issue and needed to be replaced. So all that for nothing. It was replaced and bought at another store with much friendlier service. Nobody should speak to customers like this guy. There’s another review on here as an example of this very same issue. Plenty of other electrical stores… Any will do compared to this place. Beware!

This store is great. I have been dealing with ESSS for 15 years and counting. I usually check them out weekly. Peter C and Pete are marvelous, I am disabled and they help me carry heavy items to my car.

One of the best local gems for electronic stores! Stop in at least once every couple of weeks to see what’s new. This is the first stop I make for any parts cables or supplies. Need Batteries, they got it. Need a case, isle 2. Is it a little rough around the edges, sure. Should you expect a clear parts store that the staff doesn’t have a clue but will sell you a new cell phone and a plan, never. It’s quirky but fair, the staff knows their stuff and is extremely upfront with you. I’ve never had any problems finding what I needed for any project and they have always been helpful. The selection is varied for surplus and constant for the batteries, parts and connectors. Always satisfied when I go.
I do feel the need to reply to the other reviewer. I think it’s a case of you got exactly what you gave them and by the complete and utter lack of maturity in your review. Amazing how brave and crass people are behind the screen of a computer…
I have no problem going and often am accompanied by family, always have felt welcomed never rushed even if I’m just browsing.

I went to this place in an attempt to find an extension for an out-​of-​the-​ordinary cable/​antennae I have. I had been here before and they carry lots of obscure electronics and accessories. I brought my cable to the front desk and asked the owner about it. He took me down one of the aisles where there were boxes of odd cables. He told me I could look through those for it. He suggested that if I couldn’t find the cable I needed that we might be able to fashion one using a different, more common cable & some adapters. So thats what we ended up doing. We gathered up all the pieces, which now included two cables, two adapters and a coupler. While we were putting this frankencable together we both questioned it’s ability to perform well, or at all for that matter. So my next question was rather fitting. «What is your return policy if this doesn’t work?», I asked. He said he would only return for a store credit. I replied that I didn’t know if there was anything else in the store I would spend $ 20 (the cost of said frankencable) on. In the state of NH this is an illegal policy, but in the interest of supporting a small, local business I was willing to give him the benefit of the doubt. So I spent 15 mins or so going through the entire store to see if there was anything that I could use the money on if the cable didn’t work, lighbulbs, batteries, anything. There was not. So I said «Listen, I don’t really see anything in this store that I could use a $ 20 credit on». To which he replied in an angry tone «So you’re backing out?!?». Now I was kind of taken aback by this response, but before I could say another word he said «Get the f*ck out! I spend 20 f*cking minutes with you and you’re just gonna jerk me around? Get the f*ck out!» Let’s start with A.) I don’t owe this guy a thing. I’m the customer. I spend my money how I want. I didn’t make any commitment to anything. Thankfully, as he clearly didn’t deserve my cash. B.) I would happily have purchased all of this if I could return it all for a full refund (like ANY OTHER STORE) if it didn’t work. C.) Who the frick does this jackwhistle think he’s talking to? So, that’s the guy you’ll be dealing with if you shop there. Oh yeah, D.) you can find anything he sells in that store on eBay for much cheaper and with a better return policy. Happy shopping.