AVC

I had a really rough experience at AVC. My poor cat was sick and try did get her in quickly which I appreciated, but I was there for THREE hours with minimal communication. The front staff was pleasant and accommodating but after I was room with my cat it was another 45 minutes before I was acknowledged. It was then a $ 700 surgery and after they gave me a prescription that is no longer made. When I got my car back from surgery she was covered in fecal matter and I was told «yeah that happens». I was so bothered by the experience I called management who after a few uninspired attempts ceased to return my calls. Not good

Not sure where to start and honestly before our last experiences I woulda given them. 4 – 5 but this last experience was a negative 5 so I’ll pick the middle and give them a 2 :-/​they were always great with our two labs for regular check ups as well as emergency care. But then some poor communication and what I feel as in competencies a couple months ago… our yellow lab was throwing up about 10−12x so we brought him in to ensure he wasn’t blocked or something else. We got there an as usual they took us in fairly quickly and the staff were friendly as always. Then they said they’d do X-​rays which seemed fair we did that. They said it looked like there was possibly 3 – 4 blockages but if we want to ensure they aren’t just gas or something we could opt for ultrasound before jumping into surgery. We agreed and ultrasound was done and apparently showed it was most definetly at least 1 blockage and they wanted to operate right away. We of course agreed if it would save our baby… We left and surgery was done we were told we’d hear soon so we waited and waited finally I called they said there was a bigger priority surgery but he was next and they’d call. They called and said that he was still on table but they hadn’t found anything yet… Later I called for update and they said they finished surgery and he was doing ok but they found nothing. WHAT!!! How do you tell me your sure you found blockages then put him through surgery when you obviously weren’t actually sure. Finally I talked to vet who was great at explaining things and easing my anger but the bottom line is it was still an «exploratory surgery» that was explained to me more of a emergency must have surgery… If I knew they weren’t sure and it was exploratory I most likely would have waited the next day and he would have been fine apparently because instead I had a dog re cooperating from abdominal surgery for 2nonths and it was the saddest site I’ve ever seen. And better yet I still get charged for xray ultrasounds labs meds and surgery, none of which he needed? I still don’t think I should have been charged for an ultrasound that confirmed what they wnated as opposed to what was really there! So needless to say now my dog had a seizure and I am looking for a new vet to take him to because I just can’t suck it up and bring him back there because of that last experience and 3k bill for nothing!!! :-(

They took care of my distressed and sick cat RIGHT AWAY and everyone was so nice and helpful. She soiled herself from the stress of being in a carrier, and they were even kind enough to give her a bath to clean her up. Thank you so much! The doctor was thorough, nice and helpful. I would definitely recommend this clinic for emergency visits.

I don’t recommend AVC Manchester for your pet emergencies. Although the staff was very kind, they were completely overwhelmed, understaffed and inexperienced. Not a great combo when operating an emergency hospital. I took my dog to them because I noticed my dog straining to urinate with no urine production, I feared a urinary blockage. I feel their failure to treat an urgent situation urgently caused my dog’s situation to go from bad to worse when it didn’t have to. We spent 5 HOURS there and all that was accomplished was one X-​ray that showed a very large bladder and possible urethral blockage, a failed attempt at placing a urinary catheter (which took an hour) on an awake dog with a large bladder and a cystocentesis that may or may not in fact of been more harmful than helpful. After admitting that neither doctor on staff felt comfortable doing the surgery my dog needed to live they referred me to other hospitals. Still new to the area and not really knowing what hospitals are where, I started calling around MYSELF to see who could do the surgery ASAP. The only help the poor overwhelmed receptionist could give me were some phone numbers and the use of their phone. Out of the four emergency centers I called, Tufts university was the only one who came through for us. Although I am very grateful he is now at Tufts, (they are amazing) it was upsetting to find out that there was another emergency clinic right down the road that AVC failed to mention to me existed. Due to a dead phone I had zero internet access so I relied on them for help, which could of been a fatal mistake. They were not there for my dog when he needed them and it was the same for all the other patients that came in. His bladder ruptured either while at AVC or on the way to Tufts which is an hour a way. To let me leave for an hour long car ride with a very sick dog KNOWING there is a clinic down the road that could of helped me is just plain wrong. I hate to say anything negative about a vet hospital but I almost lost my best friend because of their negligence and don’t want it to happen to others. I have called the clinic several times asking to speak to a manager with no response.

Was told in the previous rude phone call that I would be contacted the next day with the information requested and never received the phone call. I also gave them an alternate phone number AND email address. No excuse for not getting back to me or my family other than lack of care for anybody but themselves. This is the manchester location for both reviews and I would go to any length to never have to deal with these people who are very unskilled in the job they have chosen.

The Vet I got during an emergency acted like a child. She was obviously not experienced. I would drive to Concord, before I’d ever go back again.

(Concord location) I had not even known this place existed until this weekend when my sister recommended them to me as she had heard good things about them. I usually use my local vet and had never had a need to go to a emergency vet before. I am so glad that I found this place. It really is a great place. Everyone was so warm and friendly. From the front desk lady to the Doctor. Scooby saw Dr. Cote. I also liked that they display prices right on their web page so I was able to make worst case scenario arrangements as far as finances go before we even arrived. And they will not take advantage of your wallet. I had agreed to pay a few hundred dollars more than my bill actually came to. So they really do their best to keep your cost as low as possible without compromising your pets health. The place is open 24 hours a day. Can’t get any more available then that. My dog Scooby is a rescue and is still rather timid and fearful of strangers. These ladies were so good to him and let him move at a pace he was comfortable with. The place is very clean and tastefully decorated throughout with comfy furnishings and animal paintings. We were out of there with our Scooby feeling much better in a short amount of time. I highly recommend them and will always use them for my pet emergencies.

They saved my cat Carter’s life!!! Their facility is super clean and everyone i worked with was very knowledgeable and kind. There was one vet tech (or it could have been a doctor) that called me late at night and was not very informative or polite. Besides this I had no troubles. My pet was there for about a week and they were nice enough to call me at least two times a day to give me an update. Lizzie at the front desk is very personable, helpful and sweet. Since I also work at a front desk, Im the first to notice good customer service. They are a very busy hospital and could use a few more front desk ladies but Lizzie definitely dealt well under pressure! I was also impressed by how quickly they got him checked in since he was in critical condition, waiting to be seen would have been impossible. They always consulted me before doing anything to Carter and exhausted all options to cure him before performing a Perineal Urethostomy (PU) surgery. Of course this was a very costly pet stay but for the most part they were very good an explaining charges and trying to keep my bill down. They did cap me at $ 2,000 at the vet manager’s request. That was greatly appreciated. I felt comfortable that Carter was there while he was away from home and they even gave me a separate room to visit with him in :)

I have gone to AVC on several occasions with regard to my cats and dogs needs. They were the facility I brought my 15 year old Gaia to when she was nearing the end of her life and when it was decided that it would be best to help her go peacefully, they were there for us and helped us make her passing easier for her, Since then we have visited them with our boy, a now 7 year old beagle mix, Darwin. Like new parents we would go to the ER when things just didn’t seem right of when he was in distress from something we did not understand. They treated us and Darwin with compassion and never made us feel foolish for bringing him in to them. It, luckily has been a long time since we’ve needed them, but this morning they once again came through for us.
This morning, 8÷16÷2014 about 6am after walking the dogs, I came upon a newborn kitten on the pavement. Thinking the poor baby dead, I picked him up to bury him. My neighbor came to help and after realizing the baby was still alive I took him inside and proceeded to try to get him warmed up. We didn’t know how bad off he was, but soon after placing him on a makeshift hot water bottle (a ziplock bag partially full of warmed water) he began to stir and soon was crying a bit and trying to move about. I took him to a 24 hour emergency vet close to me in Windham but was quickly told to bring he kitten to a shelter. This was stated after the vet would not even look at the kitten and she just tried to sell me some KMR. I will not EVER go back to that place… ever. I took the kitten back home and called AVC… I was told to bring the kitten right in and they would check him over. Not only were they more than willing to look over the kitten, she had a bottle waiting for him. I opened the box, as it was still rather chilly out side and didn’t want the kitten to get cold from my car to the door and the young lady looked at the baby and said «Oh! I love you! lets get you some food little guy!» I smiled and knew I had brought the little kitten to the right place. I mentally kicked myself for not coming here in the first place! She also told me I cold call if I wanted to check up on him (or her, I guess… lol).
I love this place and will never hesitate to come here first again…
Just a really great animal clinic !