Visionworks Doctors of Optometry

I had really great service here! On a SUNDAY my little brother broke my glasses, not only was this the only place with an optometrist, I received amazing customer service and the optometrist was amazing!

I have to agree with the other reviewers, that the staff are not very good and are, in my opinion, deliberately misleading. We were told that our insurance was not accepted so obviously we planned on going elsewhere. Upon hearing this, the girl offered us some price or special and said that our contacts would be included. I specifically asked her if that was a supply of contacts for the year. She said yes. Turns out, it wasn’t. It was only a single pair. I should’ve known better I suppose. The pair that I received don’t fit properly so I can only imagine how the process of getting an appropriate pair will go. Not looking forward to the encounter and run around I think I will go through. Also, the prices for frames are extremely high. I would urge caution to anyone dealing with this place. Get «offers» in writing with terms expressly detailed. Good luck.

Bad service. I liked it better when it was hour eyes. Used to come to hour eyes every time I need a check up and order contact len for 8 years. Now all the people that I used to work there are gone. I’m sad that this place turned out so bad, now I have to find a new place…

Dr. Gohari and her staff were fantastic! Got the call my new glasses were ready to pick up and I was in and out after I got there. Highly recommended, I’m very satisfied and will definitely be back!

Very bad experience. Went there to have my son’s eye checkup. Went ahead of my appointment time. They gave us the forms to fill. Filled them and returned. After waiting for about 30 minutes pass our appointment time I went to the counter and asked whats going on no one has called us yet and appointment was 30 minutes ago. Then they had someone called us to take the «pre test». After the pre test we were asked to sit and wait and the doctor will call. After another 20 minutes we noticed that the people who came after us were already called in by the doctor. I went to the counter again and told them that it is more than 40 minutes now and the doctor has not called us. I told them that the person who came after us were already called in by the doctor. He went to the doctor and told her about it. He told me that he has told the doctor so lets wait for her to call us. Another 5 minutes and I went to the counter again, he lady there asked us to wait more. I told her that the people who came after us are already called by the doctor and that is not right. She was like we don’t care and asked us to wait. I said I am not going to wait more and I will somewhere else. They didn’t bother and were not even apologetic about all this.
Rude customer service. I am not going there again.
I hope people won’t go there after reading my review so that they know what happens if you don’t treat the customers well.

This place has extremely poor service the front desk associate was on the phone working files when I approached the counter. She did not acknowledge me at all. Once in for my eye exam, the tech did not speak, introduce herself, or explain any of the test she was going to perform. I had to ask her what the test were for and even then, she gave me a bland response. I would not recommend this place at all. Spend your hard earned dollars at a place where the customer is welcomed.

If I could give a place «0» stars I would. The after purchase care here is absolutely horrible. I purchased a pair of glasses on June 1, 2014. Two weeks later, I had problems with the ear piece coming loose. They tightened it, but within 24 hours had the same problem. One person said they would order a new frame for me, another said they couldn’t order the frame. One person said they would replace it if it broke, another told me I could pick out another pair of more expensive frames and they would gladly charge me the difference. The only reason I went here is this was the only in network provider in manassas through my insurance company. Now I will have to work with my insurance company to get the issue resolved. This is one of the worst places I have ever had to deal with. STAY AWAY!!!

This a poor service provider! They misquoted the amount of frames and lenses and then went into car salesman mode. I never could figure out what I supposed to finally pay. I INTEND ON CONSTANT ING THEIR CORPORATE OFFICES AND THE BETTER BUSINESS BUREAU!

**2.5 stars**
This location was previously Hour Eyes Doctors of Optometry. Same doctors, but remodeled building. I’ve never had to wait long for an appointment and the appointment itself never lasts for an extended period of time. They take care of business and get me outta there. I’m a fan of that.
Whether it was Hour Eyes or now as Visionworks, the staff here seem to be ever-​changing. I never see a familiar face, besides my doc, Negar Gohari.
If it wasn’t for Dr. Gohari, I probably would’ve looked for a better vision care center, closer to home. She is very nice, professional and is very personable. She remembers me each time and makes sure that taking care of my eye sight is a top priority. She also has a relationship with the LASIK eye center where I had surgery. This was a plus for me.
Since I recently had Lasik eye surgery, I’ve had no need to purchase glasses or contacts here under Visionworks. When it was Hour Eyes, I had not yet had surgery and had an easy/​affordable time ordering both glasses and contacts. With the staff and company change, it seems from previous reviews that this standard is no longer the same. Shame.

This place is now called Vision Works. This chain is one of the worst chain companies in the country. Extra fees that are never explained, they act like you should already know everything, as if we work there, and the customer service is disgusting. The doctor rushes through, and I told her my trial contacts from the exam were still blurry, but she didn’t seem to care as she showed me the door. If you want your contacts or glasses in the correct vision, this is not the place for you. After three years, it’s time to search for a new optometrist, preferably not a chain. Three members of my family will stop coming here from now on. By the way, there is a real good chance of you getting yelled at by one of the workers if you don’t understand why you are being charged a questionable amount. I guess threatening customers is how they make money? Take my experience and stay away from this place.

I went into the Hour Eyes today to get an examination for contacts and eye glasses. I was on a budget so my 3 questions were, «Do you take my insurance?», «Are you in network» and «What will be the exact co payment?» The lady said they did take my insurance and that she would call the insurance company to find out what the copay would me. Once I was done filling out the paperwork, she called me over to go into take some «pretest», which I took. I then asked her to tell me before I see the doctor, what the copay will be so that I can agree before services are performed.
The lady explained that I will pay $ 5.00 for the copay, $ 10.00 for the materials (IF I GOT CONTACTS OR GLASSES FROM THEM), and in addition, if my lenses were more than the allowance, I would pay the difference. I reiterated to her, that I would be getting contacts and eye glasses exams and confirmed the $ 15.00 amount due. She agreed and had me sit and wait for the doctor.
Once I was done with the examination, I sat with an Asian guy (manager) who said that I would owed them $ 5.00 (copay), $ 10.00 (materials), and $ 51.00 (contacts exam). I tried to explain that the lady told me I was only to pay $ 5.00 and $ 10.00 if I ordered anything. He said that I had to pay for the contacts exam or they would cross out the contacts exam and take the contacts back that they gave me until my order was ready. I said that I specifically asked how much this would cost me, so that I could determine whether or not I wanted to get any services performed and that I should not have to pay for anyone else’s mistakes. He said he understood but that he could not do anything. He got the lady to come over and she confirmed that she did not tell me about the contacts exam and he told her in front of me that she must always clarify what the charges will be. The lady had nothing to say and he said that I had to pay that money. I asked to speak to someone else. He said that he was the manager and that he is the only person I could talk to.
Upon calling my insurance provide, they advised me that Hour Eyes is not in network and that if I go to an in network provider, I would get $ 180.00 towards the frames and pay nothing for the lenses. Meanwhile, Hour Eyes was charging me $ 5.00 (copay), $ 10.00 (materials), $ 51.00 (s exam), $ 59.00 ($ 189 frames with $ 130 allowance), $ 89.00 (high def vision coating. whatever that means), and the lenses (didn’t get the price for that because I was already lost in translation on all charges!!); about $ 300 when I could have paid $ 5.00 only at an in network doctor. What a rip off!
Well I told them I was leaving, took the contacts off and asked for my glasses prescription. On my way out, the manager said, «Ohh I am sorry about all of this. I hope you drive safely though since you don’t have any contacts anymore! But don’t worry, I will keep them here for you so when you pay for the exam, I will be sure to give them back, ok.» He even said he tried to help me and would have given me the contacts because he knows that I need them to drive back home but that he couldn’t make that call. Yet 5 minutes ago, he said he makes the decisions because he is the manager.
He told me to take the contacts off and they would hold them for me until I paid for the contacts exam. Contacts are soo cheap that I was utterly shocked and completely speechless at this point. Are you kidding me?
He went back and spoke to the doctor and the doctor said I could keep the contacts as long as I purchases something. When I heard the price tag on the lenses though, I was feeling like I was getting ripped off and asked to call my insurance provider.
Will keep this updated once I see what happens. I am a full time student and worker, so sadly I will have to wait till I get paid to pick up the contacts prescription and t