Verizon FiOS Activations

Verizon Fios TV and Internet in Manassas deserves 0 stars. I am so unhappy with the slow service. Also, after having Comcast for so long, their OnDemand and TV scrolling guide was much more user friendly. The TV now is just an overwhelming jumble of a million things on the screen at once. The Internet is so slow I can’t stand it. I have to use my cellular data in MY OWN HOME. That’s how awful the Internet service is. It slows down, restarts, won’t work, etc. Trying to watch Netflix? Forget it. Won’t happen because the Internet service is so awful. The worst. I can’t wait to switch back to Comcast.

They are completely untrustworthy and blatantly tried to lie to me and my husband. I don’t usually post on here, but I am just looking out for others out there.

On June 23^rd 2015 a storm came through Burke, VA. Lightening struck a huge tree in our backyard which came crashing down in our house, from that moment on our lives changed forever. We had to move out of our house for the next 6 to 9 months.
Like thousands of other people, we run our business out of our home so our home phone number is a lifeline to our business. At first our calls were being automatically sent to my cell phone, so we weren’t missing any business calls.
USAA, found us a rental house to move into. So silly me, thought, all I have to do is call Verizon, explain the situation and ask them to:
#1 give us a credit for all the time we didn’t have or use our TV and/​or internet and
#2 to transfer our account over to the new residence which has had Fios TV before
On July 16^th I called Verizon transfer our account over to the new address, she said no problem. We could use our saved equipment, set it up ourselves and all would be working on Friday, July 17^th.
When I called our business line to make sure the recording and voice mail was working properly and heard this: «we’re sorry but this number is no longer in service»!!! What? No longer in service? Are you kidding me? Why?
Called Verizon again, 4 hours on the phone! I’m not kidding! Trying to:
#1 get a different «installation date» for us, because, NO you can’t just hook it up yourself a Verizon Tech has to do that! AND
#2 fix our voice mail
She managed to get an new «installation date» for us for Wednesday, July 22^nd. BUT, we had to be there all day! Who can sit in a house all day waiting for a Verizon Tech to show up?
Well, customer, none of that matters. We don’t know when our Tech will show up so YOU have to stay home all day waiting! So we lost $ 700 in income that day, thanks Verizon.
The Tech arrived at 10:00 a. m…The whole day was a nightmare.
He said it would cost $ 210 for him to install the Verizon cables from the box to our TV’s.
He found a spot suitable for HIM to set up one TV. Not even in the room we want a TV. We had to carry the TV down to him to «set it up».
He was there ALL DAY! He couldn’t figure out what was wrong. He was on the phone with Verizon a lot, but he was also on his personal phone… I got to hear all about his troubles getting along with his co-​workers, advice he was giving to a friend about his legal issues…
6 pm he says…“I got the TV in the office to work, now I have to leave immediately”… What? We don’t have the TV’s hooked up where we want them, we don’t have access to voice mail on our phone, you’ve been here 8 HOURS and now you’re leaving with the job not completed? He’s alread;y «in trouble with his boss for being here so long?»
I happened to know he had made plans with his friends for that night. I heard all about it on his many personal phone calls while «working» at our house.
On the phone again with Verizon. This time it’s because the «service ticket» wasn’t closed out.
She «promised» me, as soon as the Tech left he would «close the order» and we would then be able to access our voice mail box to set up the recording etc.
She also «promised» me she would call back that night to make sure it all went as planned.
Well, I never heard back from her and it’s now July 24^th and we STILL have no voice mail.
I called Verizon again, yesterday afternoon. I spent another 1 ½ hours on the phone, being transferred back and forth from one department to another. Each one promising me something that never happened. Again… the guy on the phone «promised» me he would fix it over the next 3 hours and call me back that night. It’s now the next day… no call, no voice mail!
In the meantime, I have received 2 bills from Verizon letting me know how much I owe them for their wonderful service… If anything they OWE US MONEY…
Yesterday, when I asked to speak with a supervisor… to my amazement the guy says…“there’s no-​one here you can speak with… there’s no supervisor here”
NO ACCOUNTABILITY, HORRIBLE CUSTOMER SERVICE…
I’ve lost my mind dealing with this company, not to mention how much money we are out.
We’ve been through a very traumatic experience with almost getting killed in our house, being displaced, loosing most of our belongings WHILE trying to run our business and perform our 2 shows a day all over VA, MD and DC!
V!erizon is the absolute worst company I have EVER dealt with in my life. They’ve made me want to move as far away as possible from THEM!
I HATE Verizon with a passion I didn’t know existed in me!

God forbid you ever need something from Verizon because when you do, being their customer is the worst experience I have had since I outprocessed from the Army. I don’t know what my user name is and they wound me around in circle after circle to finally tell me I don’t know enough about myself to get to that information. Six Layers I went through before they finally decided they can’t help me. I want to scream.

I can’t give zero stars, so that is why there is a one star rating. It’s about time for us as customers to take control of cable companies and their ridiculous rules. I had move from my apartment due to major renovations. I had no problem having my Verizon Fios service moved to my new location. The only problem was that the new location was not serviced by Verizon Fios. Now I am on the hook for an early termination fee that was out of my control. Just doesn’t make sense to me.

Even Satellite is better than Verizon FIOS Internet. They lied about phone service, it is copper over fiber not VOIP, so I feel like I’m back in 1985 phone service, I have to dial 1 to call within my area, and can’t even forward calls to my cell, which you have to try manually by dialing codes, there is no online access to any phone feature.
TV compared to what we had available at the same price from Comcast is so poor, not only on demands sucks but the features and performance is probably the worst I have had since 2000. I switched last December from Comcast, and it has been a nightmare. Their support is poor, their support couldn’t even get my call forwarding to work after a long wait on hold.
If you plan to switch from Comcast, don’t! Trust me this is the worst you can get. My internet speed if measured with their test service shows within range, but if I try any 3^rd party download/​upload test it shows that we’re getting scammed. I just tested my FIOS connection with speedtest dot net, the download speed is at .23Mbps which is basically double the speed of DSL, and it never gets to the upload speed test, it’s to slow to even finish the download test. Look at all the reviews, I will probably complain to the county because Verizon should not be doing business in PWC with its lack of delivering service and lack of support.

Verizon FIOs Billing is a nightmare.
I already had Verizon fios phone and Internet, I tried to add the television service, they sent two different techs, neither could get it to work properly. I canceled within 10 days, I was told that there was a 14 day grace period. I returned all equipment, and even gave them the UPS tracking #.
I spoke to 3 different reps in the billing department, each assuring me that they would get my bill corrected. They continue to bill me for TV service and equipment which I do not have and have never had. This has gone on for 3 months.
I will never use VERIZON FIOS TV or ever make a change to service, this has been a nightmare trying to get it corrected.
Each month I get a bill, I call to get it corrected, am told it will be and the I get another bill with my charges increased.

I don’t have a problem with regular service. However, VOD is pixelated and messed up 70% of the time.

Verizon as a provider is horrible!!! They pushed me to tears. I’ve been trying to get internet for two weeks and I still don’t have it. Three different technicians were suppose to show up but never did. They never called or told me why they failed to
come. I’ve called verizon about 4 times a day waiting about an hour each time! They all tell me something different! I thought I was going crazy so I started video recording all the conversations as well as collecting employee names and I.D.‘s. You have to hear this tape to believe it. I completely plan on releasing it soon. These are the type of tapes that go viral. My sister was editing it and laughing hysterically as she was doing so. She couldn’t believe how insane it was. I’d be laughing too if I weren’t still so upset and without internet. I’ve literally missed three day of work and lost about 700 dollars because of this company. No one from any department talks to each other. And they all tell you incorrect information. If I could give them negative stars I would. I beg of you, please find a different provider because Verizon is utter garbage. I want the last two weeks of my life back! Look out for my video!

I just signed up for Verizon Fios triple play and found out they charge $ 16.99 for the monthly DVR service. $ 16.99 /​month! That’s like TiVo with half the features. The DVR doesn’t even do a good job recording the shows my wife watches because it cuts the recording short and we basically miss the last 5 – 10 minutes of every show recorded. Even after she manually adjusts the setting to extend the recording time. And of course, this is not Verizon’s fault because they don’t do the programming.
It’s amazing how Verizon can nickle and dime their customers for the same service they were providing before — or less — and get away with it. I am disappointed in Verizon and will be looking into getting my own DVR — or TiVo — and possibly changing providers when my contract is up.

I recently got Verizon Fios cable and Internet in my home. I switched over from Comcast, and I thought Comcast was the worst. Well, I think Verizon Fios has them beat on having the worst customer service I have ever dealt with. First of all, I ordered Fios in August 2011 but they actually pushed back my installation till November 2011 because of a strike and the fact that they never called us back to reschedule. Also, when I first ordered, I ordered phone, Internet and cable. Then canceled the phone and only wanted the Internet and cable. They ignored my request and installed equipment in my walls, that cannot be removed. For the phone. The installation took all day. And I have just had so many problems since. They over charge me on my bill every single month. They also added movie channels that I do not want, and charge me for them. They are charging me for fees that I was told I would not have to pay, when I first ordered. When I try to call customer service about all these things, either they don’t answer the phone or if I do get a hold of anybody, they listen to me for a few minutes and then get an attitude with me and hang up. They absolutely refuse to help me at all. Everything I tell them, they insist I am wrong and hang up on me. If I say, I did not want phone, they say yes you did, hang up. If I say, I did not order these movie channels, they say you should have known you were going to get them and hang up. If I say, you are charging me for fees on bill that were waived, they say I don’t know what your talking about and hang up. It is crazy. I am told a supervisor will call me, he never calls. That happened about 5 times. The only nice professional person I talked to at Fios was the woman that sold it to me the first time I called in August. Of course. I’m so sick of them and I have only had it for 4 months. The service they provide is not worth the overcharging and headache that I get from dealing with them. Do not bother getting their service, you will regret it. I do.