Valvoline Instant Oil Change

I’ve been to multiple oil change joints in my 53 years, but this place has the best customer service and pricing hands down. My satisfaction is location based, and does not nessasairly extend to the entire chain or other local locations. This place was expedient, but careful and they ensured I knew the service promised was completed to my satisfaction. Can’t say that about other chains that claim they do the same.

I’d say my experience here was a little uncomfortable and nerve wracking. There was no one here when I pulled up so I was helped instantly, which was nice. They asked me if it was my first time here and got my information and all that. Then they asked me to pop my hood, and I did. But the mechanic seemed to not understand that I did, and couldn’t get the hood open. That was my first clue that they weren’t experienced. After getting the hood open, I watched them change my oil. It all happened pretty quickly. They asked permission to take out the glove compartment to check my cabin filter, and showed me that it was dirty and offered to replace it. But for $ 39.99. That is way overpriced. Then the man who was putting my glove compartment back turned it completely upside down so all the contents fell on the floor. He did offer to pick it up but seriously? He should know how to put it back in without dumping everything out. While all this is happening, one of the mechanics continued to flirt with me the entire time, making it uncomfortable since I was trapped in my car. And I could also hear the man below my car constantly dropping things on the floor while he worked which made me very nervous. When everything was said and done, my total came to $ 122. That was just for a synthetic oil change and cabin filter change. That is RIDICULOUSLY overpriced. And that was after I used the $ 10 off coupon. I go to the Toyota dealership and get the same service paying a total of $ 80. And usually dealerships are the ones to overcharge. I’m giving the place the 3 stars just because it was all so quick. But knocking off 2 for inexperienced mechanics and how uncomfortable it was. Probably not going back.

This was my first time here.
I came in to get an oil change. Service was «AMAZING». I would give them more than 5 stars if I could. This was the only time EVER in my entire life, that I was above and beyond happy going to get my car fixed for anything.
If these guys find anything wrong with your car that you are not aware of, they will kindly notify you and recommend options. I am so used to going to places with very bad service and the communication is simply rude. Here they don’t pressure you into services on your car that you DON’T NEED that they just «happened to find». I didn’t get any of that bull crap that I usually would get, «your battery is dying», «you are low on power steering fluid», «your tire pressure sensor is going bad», «to do all this is gonna cost $ 300+». My oil change took 20 minutes comparing it to my usual «your car will be ready for pick up in 3 hours». I am glad that I came here. These guys are professionals and I hope these guys are here to stay.

Got my oil changed plus 4 other engine/​fluid services I am unable to recall at the moment. It took all of 30 minutes. The fellas who were working on my car were super friendly, courteous, and thorough… Even gave me some discounts I didn’t know were available.
Totally recommend this place! :)

They did what jiffy could not do and they were friendly, didn’t have to wait to get in and I got to drive my own car inside their facility.

Went in for an oil change and later found oil spots on garage floor. I returned and they put me ahead of other customers. They were very courteous and after an examination explained that the oil was from the skid plate which sits beneath the oil pan. they had failed to wipe off some spilled fluids from the oil change. Upset, i had to return, but impressed with their professionalism. I would recommend.

Received great service, with very little wait time. The staff was friendly and explained everything they were doing and were not pushy on recommendations or pressuring me to get something I didn’t want.

Quick, easy, and friendly. Maybe a little more pricy than other places but awesome people and experience makes it worth it.

Excellent customer service and attentiveness. The team of people who serviced my friend’s Lexus were friendly and extremely professional. I was parked in a bay immediately after having received the runaround from a competitor two miles down the road. Oil change completed. $ 5 Unilocal coupon code honored. Fluids topped. Safety check done. Tires aired. Codes cleared. I got to work via phone inside my vehicle while they were changing the oil below. The only hiccough was when the new synthetic oil wouldn’t pump out, but they were so nice, I did not mind the slight delay. This was probably the best oil change experience I have ever had. In an age of dying customer service skills, I greatly appreciated the entire Valvoline team today. Thanks for making my first time with you so awesome!

I’ve been here twice for oil changes both times the staff was great. The first time I drove right in. This time there was a 4 cars in front of me. The staff greeted me within 5 min while I was in line to tell me the wait time. They told me 20 min, I decided to wait. About 10 min I was in. Love that they greeted before I got in I probably would have left. I didn’t have issues w my first change like some people have said.

I will never come back here again. I do not believe I got 5 quarts of oil. My oil light came on way before I was due for an oil change. Usually when I get an oil change, I can go way past the 3,000 mile recommend oil change. Someone checked to see if anything was leaking and there was nothing leaking. I’m definitely reporting this to corporate and the state police if I have to. There’s no reason why my car should be damaged for your lack of effort. Y’all were rushing and caused a coolant leak in my car, but of course y’all will just deny that as well. My oil light going off when I wasn’t even due for an oil change was the last straw. What a waste of $ 60 bucks. I’ve paid much less for much better. It’s sad that y’all are not honest mechanics.

Great, quick service! Management was very knowledgeable. I’m definitely bringing my car back for its regular service.

Almost forgot to post update. Not long after the filter change to fix the first leaky filter, I was driving and the oil light came on. Needless to say, I checked the dip stick three times and the level didn’t even register. YIKES. All I can tell you is I’ve never had this problem before. Just watch for leaks as their filters have failed TWICE for me.

I went to their Manassas location. This place is terrible. they have caused hundreds of dollars worth of damage for a simple oil change! Now I have to get a part replaced because of their own error! I would not recommend to anyone. I would put 0 stars if I could.

Great service and knowledgable technicians! Was given great advice regarding my vehicle.

I got my car oil change 3 weeks ago. They did everything very quick. I always drive my car only on weekends. I found oil drips on the floor. Just to make sure I checked the oil with gauge. It was empty. I found out it was leaking from the filter. There are other 2 reviews about same issue. I would never go back there now. They should take time to make sure everything is good.

There was nothing instant about this place today. I had a 50% coupon as a returning customer but this might have been my last visit. I was the first car waiting in line outside but it was a 40 minute wait.
When I finally pulled into a bay they insisted on doing the turn signal and light checks even though I said it wasn’t necessary as I had literally just come from a safety inspection. Then they tell me I have a brake light out — then how did I just pass my inspection? I declined their $ 11 light bulb .
I then get bugged for 5 minutes to flush and change every freaking filter and fluid in my car. No wonder they were so slow. When you go to an instant oil change place you want a quick oil change. No one wants to wait in line while other people have their vehicles fully serviced.

Went here the other day to get my girlfriends car’s oil changed
First of all it was really busy that morning but one of the staff came out to sort us into 1 of 3 bays that they have there
This was the first time that I had actually came here but my girlfriend comes here all the time to get her oil changed
So when I was able to drive in they tested all my lights to make sure they were working. The employee then opened the door to scan the vin number and then all her account info popped up on his computer with what kind of oil she previously got. Which helped me out a lot.
The employee was more efficient than friend but it was understandable because of how busy they were.
I was in and out within 15 minutes which is great. At a total cost of $ 57 which was for the premium oil (women!!) and less the coupon that she gave me for it.
In all a very well run highly efficient service!

First visit today. Excellent experience. It was run with military precision as I remained in my car and followed crisp, clear instructions (turn off lights, turn on lights, left turn signal, right turn signal, «turn off engine and place keys on dashboard for our safety,» etc.). I felt like a young officer — say, a military pilot on a carrier — being firmly instructed through procedures by a well-​trained deck crew who, although they worked for me, knew the ropes and knew I didn’t. Anyway, it took less than 10 minutes after a 10-​minute wait, and I was very, very satisfied.

Good service, friendly staff, fast, and super convenient. Cost a little more but well worth the extra. You can usually find a $ 10 off coupon in the mail which offsets the extra cost.