The UPS Store

The best UPS Store around! I am a box holder and had nothing but perfect service every time for the past 2 years. All employees are wonderful and know what they are doing. I visit the store several times a month. I had a box at the store in Chantilly for years before they closed. So I tried store #1717 across from the hospital. I should have found them sooner. Thanks for all you do!

I was in and out in less than 60 seconds. Literally at 4:30pm on a weekday. Got my receipt, gave him the label and he handled everything else. Perfect! This location has bad parking though, it’s dangerous because you can’t see when cars are coming.

I use this UPS Store on a regular basis for business and personal needs. They are extremely friendly and show a great desire to make sure the shipment is handled 100% correctly. I’ve stopped using the post office! I will only use this store for future shipping and copying needs.

I have been using this UPS store for 15 years. The service from all employees is always exemplary. Ernie has always friendly and thoughtful. I highly recommend them!

Preface: I worked for UPS for a short time and I like the company. This is an isolated instance of mismanagement.
Unfortunately, the owner of this UPS store is not trustworthy. On 12/​22, I dropped off two packages to be shipped for Christmas delivery. He told me guaranteed delivery would run $ 200 and was cheaper than the Post Office. That was too much, so I used his store’s partnership to send them priority mail via USPS for arrival on ¹²⁄₂₆.
I later discovered USPS could have taken delivery on ¹²⁄₂₃ and delivered by ¹²⁄₂₄ for $ 80 (Priority Mail Express 1 day). When confronted with this information he was belligerent, unfriendly, and committed to his original (inaccurate) position.
He misrepresented the rates of his business partner (USPS) to engage us in a transaction we would not have otherwise chosen. Whether this was a result of incompetence or malice is of little matter. I will not use this UPS store for any services in the future, and given the proximity of FedEx and the Post Office, I am far more likely to choose an entirely different carrier than to seek out another UPS Store.

This UPS Store is located in the shopping center directly across the street from the Prince William Medical Center.
I stopped in to get some photocopies made. Made my own copies, paid for them and was on my way! Convenient and easy!

You’ll never know you have a good thing until you get to compare it to something else.
I’ve always gone to your branch to do our overnight mail/​shipping. But today, because I was saving on gas, I decided to try out the Fedex branch nearer our office. Big mistake! I’m not going back to that store again.
Anyway, I just wanted to commend you guys on your excellent service whenever i go there. I just realized that service more than convenience does matter. Do keep up what you do best — that is making people feel you care :)

Was here once before to ship an Amazon package to return. I had printed and attached the label already so it was just a drop off. No hassel. Also they have a Notary Public here which saved my butt once when I needed one for the DMV.

Employee decided it was better to let me sit in line until he finished with the customer before me to say he just shutdown the computers and they were closing. Thanks guy…

UP Yes!
You expect good service when you need to visit a service provider.
The Staff at this store delivered… the service that is.
I needed to get in and out of here quickly and was very pleased when I walked through the door to be greeted by a very professional young lady with a ‘hello, may I help you?’.
She was able to recommend an appropriate shipping box, packing materials and gave me details on my shipping options and cost.
I was in and out in no time with just what I needed!

I had to get a bunch of papers noterized, 30 in all and the staff here was very helpful in getting that done w/​o complaint. The staff are very friendly and a few people that walked in they knew by name. Great help for me to get all those pages notorized. This UPS store is among the best. Great selection of different services, not just mail :)

I’ve never had any problems at all getting documents notarized at this location. So far I’ve had 3 different staff members notarize for me and each have been very friendly and polite. I recommend them highly.

Extremely helpful staff.
I was here late in the evening just before they were closing. When i asked for how much it would cost to ship my stuff, the staff weighed and gave me all the rates. I did not have a box, the staff here picked a box, packed my items, and then typed the address on their system and printed/​pasted a neat label.