Starbucks

The Starbucks at Galveston is just about everything you could expect from a Starbucks. That includes:
— A Wait (Between 5 – 15 minutes)
— Dry Pastries
— Someone to make your Drink (No Smile or Conversations)
— A Place to Sit (Infested with Dry Crumbs of Course)
— A Drink (Nothing Special)
— An ignored Outdoor Seating Area
Yup. If you expect more, you will be very disappointed. This place is just another average Starbucks in Northern Virginia!

Simple order… Grande Black-​eye, with one person before me. Placed my order; four more people were waited on and they all got their food and drink before I did. Mentioned something to barista she looked dumbfounded even though she was standing behind cashier when I ordered. Cashier: «oh yeah I put the cup over there…» Barista continues to make other drinks without a simple sorry, finally I get my coffee without any acknowledgement they messed up.
Usually service is ok, not great, but this morning 10/​15/​2015 at 8:00 am it was terrible.

Absolute worst service I’ve ever experienced in a Starbucks, and I have been to a number of them around the DC metro area. I have been to at least 3 in DC (not including those in other towns in the metro area). They are all extremely high volume stores and the service is efficient and courteous. Keep in mind, I’m in there around 8 – 9 am during the week, so yes, they are crazy busy. This Starbucks on Galveston does a fraction of the business and the service is TERRIBLE. I waited forever for my drink, the two guys behind me in line got theirs first (and no, they didn’t order plain black coffee), I was given the wrong drink, then the barista argued with me about it. He seems to think he’s Mr. Personality. Maybe if he spent more time doing his JOB and less time chatting, he’d manage some decent customer service. I got my money back and walked out. Never again. I’m calling the manager on Monday.

Just what you expect. Free wifi. Parking lot. Standard menu.
However I give this Starbucks a lower rating because there is always a substantial wait for food. And the last three times I was here, they forgot to make my food. So I waited around for 10+ minutes only to find out they hadn’t even started it.

I used to love this Starbucks as they had excellent employees and were very quick, which is most
Important in the mornings when lots of people are coming in on their way to work. Unfortunately, the new staff is not great. Most are nice enough, but they are slow and have forgotten my food order more than once. One time, they even gave me cream cheese that had expired over two months earlier! If I see a line longer than 4 people, I turn around and leave because it will easily be 15+ min for me to get out.

Spacious and fast, some cashiers are rude which is shocking for a Starbucks. I experienced it twice. I started going to the Starbucks on old bridge near the Giant and the one inside the Safeway. For the price I pay for coffee, I Like to see smiley staff.
They make great cocktail drinks thought.

Came here with a friend. My drink turned out ok. Hers, a simple iced Americano, took five years and half a day to make the first one. I say first one because Jackie messed it up and the other woman had to remake it. Jackie was snippy to customers as well as her co workers and blatantly ignored another customer’s wish to have a drink shaken not stirred. What a disappointment.

Had an unusual experience here today. I ordered a venti Frapp, but the store had run out of straws. Evidentially, an employee was making a run to another nearby Starbucks to pick up large straws. Because of my straw dilemma the employees insisted I take one of the plastic straws that are available for purchase. They really didn’t have to do that and it was very thoughtful and considerate. Thanks, kind Starbucks baristas! Cute straw and I will think of this particular store and their thoughtfulness every time I use it. :-)

This is the worse Starbucks coffee place i have ever been. The customer service is BAD. I bought a regula cup of coffee and i waited closed to 5 minutes to get it… This is not the first time that happened… This is really disapointed for such a big store like Starbucks…

There are definitely a few really good baristas here, but they are unfortunately hobbled by the manager, who a) can’t make drinks & b) refuses to let the good baristas do their job.
I have specifically requested different baristas to make my drink on many occasions & the manager swoops in refuses to honor my request. She insists on making every drink. Even when I argue that I want the other person on duty to make them.
I am the paying customer. I should be able
To decide who makes my drink, especially when they are so overpriced!
This Starbucks has gone down so badly over the last several months. A new manager is badly needed.

Love this Starbucks! The line can be long but the wait is worth it! Kind of crowded during the busy time but it’s a Starbucks what do you expect! The seating area is really quaint and cute and I have my coffee there often! Also another reason why I like this location is because the barista makes my special order PERFECTLY!

Very slow and rude staff. I’ve been there numerous times and no matter who makes my drink they have an attitude.

I’ve always liked this Starbucks, mainly because of its location to other stores such as Harris Teeter, a cleaners, and a few other places that I use on a regular basis. The inside of the Starbucks is always clean, the seating area is nice and comfortable and the music is played at a reasonable level. This is one that I could work in if I telecommute.
There is ample outdoor seating and on a nice day they do have umbrellas that will shade you from the sun. The help here has always been nice to me and I’ve always managed to strike up a conversation with the baristas are not busy.

The Galveston Court Starbucks used to be great. Now I avoid it if I can.
The service used to be spectacular. The line to order used to be short. The bathroom used to have soap and paper towels reliably. Now, none of these things can be counted on.
While waiting in line that stretched to the door on Thursday, June 19, 2014, another customer explained the situation to me:
Apparently, things started going downhill for the Galveston Court Starbucks when Shannon, a spectacular manager who treated employees well and inspired loyalty, transferred to the Starbucks at Potomac Town Center.
The next manager was good, but Starbucks lost her to the Confections cake shop in the same shopping center about four months ago.
Finally, things make sense. Four months ago is about the time the bathroom started running out of soap and paper towels and service started taking forever.
I knew something had changed for the worse, I just couldn’t figure out what it was until this customer explained it to me.

Super slooooowwwww service. I mostly come here on weekends since it’s close to my house and always regret it the second I step in the door and see how many people are waiting on drinks and waiting to order. Skip this place if you can!

Every time I come in this Starbucks, I am disappointed. They always seem to be disorganized or making customers mad, which adds to wait times. Update August 2014: This Starbucks is still one of the slowest around.

Friendly baristas, no complaints here!

Always friendly and fun to start your day off. Staff makes drinks well and quickly.

This is near the Potomac Nationals Ballpark. I love this store. Sufficient plugs/​outlets, a coffee bar, comfy chairs and couches never so busy I cant get a seat with an outlet. Im here 4 days a week or so for hours on end. Good food, good drink. great staff! True, on the very edge of Manasses. Closer to Woodbridge/​Lake Ridge.

Had a double shot Tall Cappuccino here today. What a line to get a beverage! I think everyone on the area was jonesing all at the same time for their late afternoon liquid crack fix!
A fair amount of seating is available here, as well as outdoor seating, weather permitting.
Drink was strong, creamy, and delicious! Hit the spot!
NOTE: While the physical address listed here is Manassas — this is nowhere near Manassas proper. It’s down near Dale City/​Woodbridge and should probably have a different city assigned to the area.