Quest Diagnostics

Does not appear to be open anymore…

Today Quest Diagnostics, lost my prescription and had me recall to get another order faxed over to which nurses were very surly. The order was in their system and they did not bother to check. Completely unprofessional.
Also racist. The nurse who works there asked my mom why she didn’t know the policies because the nurse thought my mom worked at this place, and then realized there’s a woman my mom kinda looked like (they look nothing alike). Um, my mom doesn’t work at this place.
This place has had a couple of facelifts overtime. Not a place I enjoy coming.
If you have to get blood drawn however, most doctors use this spot.
It has been hit or miss for me. Sometimes the nurses are very friendly and accommodating for people who aren’t good with needles. Other times they are rough and I’ve had bruising for weeks.
The wait times are terrible. You’ll be there forever so get there early especially if you’re fasting.

Sadly I am at Quest Diagnostics on a monthly basis for bloodwork. Without a scheduled appointment, it can be hit or miss on how long I am there. I try to always make appointments in advance for Saturday mornings. By doing so, I am in and out in roughly 25 minutes. The staff is very polite and efficient, the phlebotomists are really good at what they do, and with my terrible veins they listen to me when I tell them where they are going to strike gold. I’ve noticed other places get annoyed when I tell them they are going to have to tap into my hand, but not here. They are fully aware that I’ve had these veins my whole life and I know which ones are going to be a success. They make a generally unpleasant experience one to smile about. But seriously, get online and make an appointment, you will thank yourself later.

The sheer ineptitude and unprofessionalism in this clinic is exhausting. No one was in the waiting room, which was very convenient, yet I wasn’t greeted by the receptionist/​nurse until 15 minutes of standing at the front desk (mind you I was there for a drug test; I had a LOT of water and I was more than prepared to take the test). However, the test was unsuccessful bc the nurse failed to tell me not to wash my hands after my test (I’ve never taken a urine test before). She assumed I was going to stick around for an hour and take the test then. I informed her I had no time, but she didn’t seem to adjust to my situation. It appeared that she enjoyed bossing someone around for a change, telling me to stay and be seated/​not allowing me to leave. I was spoken to like a child and I did not appreciate that.
I understand she deals with urine tests constantly, but don’t take your frustration out on your patients. I will not be coming back to this location.

The key is to get here early! The folks here are friendly, it’s just some of the patients can be inpatient and nasty toward staff. Remember they are sticking you with needles, you better be nice ;)

I had read some bad reviews from 2009, but decided to give this place a chance since it is now 2012 and I’m sure staff has turned over since then. I was pleasantly surprised. There was only one person waiting ahead of me. I had an appointment very early in the morning, 7:15. My appointment was for a blood draw for an infant and so I was prepared to leave if I was not happy (i.e. if they had to stick him more than once, or if I felt uncomfortable). They saw us pretty much immediately. They only had to stick him once. It was quick and easy. I was in and out in about 15 – 20 minutes. 10 of which were because of a diaper change that required a complete wardrobe change. And everyone was very, very nice!

At first, I was going to give this place a bad review, but after my visit was completed I’d changed my tune and will always come here for my blood work.
First off, MAKE AN APPOINTMENT ONLINE! I did this an walked pass everyone else who’d been there waiting because they didn’t plan ahead. You can also make the appointment on your smart phone. Any review that complains about the wait is probably someone who didn’t make an appointment. Because this place is right next to a hospital and medical park they get tons of walk-​ins that think it will be no big deal.
Second, my phlebotomist was amazing. She was sweet, kind, informative and considering the amount of blood I had drawn made the process as painless as possible.
Third, the facility is clean and well maintained. It might not look like much from the outside but what do you expect from a lab.
I highly recommend using them if you need a lab in the Manasass area.