Public Storage

The district manager called me after reading my review and offered to refund the $ 11 we spent on insurance for the first month. I appreciate that they contacted me to make the situation better,

Great customer service! I was greeted by Alexis and she was very knowledgeable about their products and storage options.

Went in to get a storage unit for my mom and Alexis was VERY helpful. She was very knowledgeable and provided awesome customer service. She gave me great advice on what I needed to get to protect my belongings and how to maximize space when storing belongings. The property was well kept and clean. The rates compared to other storage facilities were comparable; I actually ended up getting a larger space for less money than what other facilities were using and I scored a drive-​up unit. If you are looking for storage, go to Public Storage on Sudley Road and ask for Alexis!

There are hidden fees so no it is not $ 1 for the first month. It was our 3^rd day of storage when we went to drop more stuff off only to discover that half of everything was wet. So many of our things are ruined. Today is the following day and no one will answer our calls or help us. I can’t believe this is happening. I’m too mad to type much more; the pictures speak for themselves…

The location is great. Very clean facility. I needed to downsize to a smaller unit. I found the perfect size storage room. I would highly recommend this location. Thank you Alexis for making the change happen very smoothly.

I came looking for a unit but won’t be moving in until the end of next month and cherrelle was very helpful. She gave me great advice about maximizing the space in the unit as well as informing me on what I needed to get to protect my belongings. The property was well kept and clean. If you’re looking for storage, go see cherrelle!

I went into this property looking for boxes. As soon as I walked in I was welcomed by cherrelle. She was very friendly and after telling her I was seeking boxes; she informed me of the sizes and specials. She asked what I would be storing to make sure she can fit my needs. Although the boxes were a little expensive; I purchased 5 boxes. Her customer service was awesome. I would recommend this store to anyone.

Bait and switch. I went on Public Storage website looking for a unit, and this location was advertising a killer move-​in deal. 5×10 outside unit with drive up access for $ 48/​month. First month free. I reserved one and went to the facility to move in. We walked down the hill to the very last building, and the associate opened a door to go inside. I said, «Wait…this is an inside unit? I reserved a drive up one!» She replied, «Yes it’s inside, we don’t have any 5×10 drive ups» I pulled up my confirmations on my phone and showed her and she said, «Yeah, well, this location doesn’t have that size. They do that all the time.» We have bigger ones but they’re more money.” I replied that I wasn’t interested in an inside nor in a 15 foot unit for big bucks. She then informed me that their other location across the street had 5×10 drive ups. Of course, the monthly rate was almost double what I was quoted and they wouldn’t honor it. Poor business practice. If they’re that shady before you move in, do you really trust your stuff to them? I didn’t.