Pride A/C & Heating Service Co. Inc.

Today DJ and Jose from Pride A/​C heating Service installed my new Gas Furnace and they are wonderful. Very professional, polite, and and considerate. The know what they are doing very efficient and quick. I can not ask for more and the company gave me a 42″ TV for buying the system from them. Highly recommended and will love them.

i too was worried about Pride’s previous Unilocal reviews when my HMS home warranty told me it would be using Pride AC & Heating Services out of Mananas to check why my heater would sometimes cut off in the middle of the night. HMS told me to call Pride and provide it with the given claim number to make the appointment. I gave Pride a call, and gave the claim number. The lady asked if I was available the next day at 9am, however since it was in the middle of the winter, and everyone was cold I asked if they could come today! She put me on hold to check and came back and stated that she can have a repairman come by between 10am and 1pm. I said that was fine, and asked her to tell the repairman to call me 20 minutes before he arrives. I get a call at 11:55am from the repairman name Jon telling me he’s on his way. When he gets to the house, he identifies the problem being a bad circuit board that was cutting off the fan, and stated he had to order replacement. In the meanwhile, he hot-​wired the fan, so that the house would have heat. I asked if he can order the board asap, and I didn’t want the fan to be continuously on. 2 days later I get a call from Pride stating the board had come and that if they could come today to replace out the board. I said no problem, but just call me 20 minutes before the repairman arrived. BJ called 20 minutes before he arrived. When he arrived, not only did he replace out the faulty board, he was aware of the hot-​wired job by his counterpart Jon and reverted the wires back to its normal configuration. He was in and out in less than 30 minutes. I was so happy of the work. Not only was it professional, it was competent and Pride provided extremely fast service. Not sure what’s up with these previous bad comments, but maybe these guys are now under new management, or turned over a new page. Thanks again, Pride and HMS.

As a person that firmly believes in reviews and checking them before I contact a business, this 5-​star review is for my case only. Of course, your situation may be different — but I’m happy with the service from Pride A/​C. Northern Virginia has been experiencing fluctuating temperatures and I’m guessing that’s what wore down my 10yr-​old Goodman (model CAPF048B2A) furnace prematurely. When winter temperatures are in the 50s & 60s it’s easy to overlook a furnace that works intermittingly. That was our case. My furnace would randomly go into «lockout» mode after numerous attempts to cycle itself. Timing of all this was DEFINITELY on my side. The evening it would no longer turn on, was the day my American Home Shield Warranty kicked in. The next day I reached out to AHS and later that afternoon «John» from Pride A/​C was checking my furnace out.
I would deduct one star for the insane 11am-​5pm window they gave me but that’s the norm with these contractors. After nights of waking up and my home is at a chilly 60 – 68 degrees and the thermostat saying «heat on» when nothing is on, I took the window and waited. Luckily, my furnace had a «one blink» flashing light on the control board so a HVAC novice like myself could do some research before a contractor came out. John showed-​up around 3pm (called ahead) and of course! My heat turns on as soon as he walks in. I was like great, now this man will cheat me out of my $ 75 service fee and say everything is fine. But no… he immediately said «although it’s on, you still have an issue with it.» What a relief! John checks out the furnace and after a couple tests says it was the flame sensor/​igniter. I told him it was replaced last year. He ran more tests and during one of those tests it did something really weird: it cycled, the ignitor sparked but turned off just before the gas was released. The control board’s timing was off. It didn’t have enough time to spark the gas and turn the blower on.
So I don’t take up the entire page and you can continue to read the 1 – 2 star reviews below, John ended up having a spare control board in his truck and ran 12+ tests on it before saying «it’s fixed!» The control board was the issue. Now we’re living comfortably in our home. Reach out to me if you have any questions or before you request another contractor because of the other reviews.

I was not inspired with confidence when my home warranty company, HMS, assigned Pride for our furnace repair, given the negative reviews. However, I have to give them 4 stars for a number of reasons. The initial appointment was on time and the tech took only 15 minutes to diagnose the issue, a bad circuit board. The next day, I received the call from Pride that the board purchase was approved and that they wanted to set up an appt two days out. The tech was in and out of our house, booties donned before trudging through, in under 20 minutes to replace the board, verify his repair and even do a small PM on an oxidized temperature sensor. Fred was friendly and professional. I wish I could remember the tech’s name that diagnosed the issue as well. Both proficient.
The only reason I can’t give 5 stars is for setting an appointment for 9am today and having to call v. Being called at 10am to learn that the tech scheduled to do the repair called out sick and another tech, Fred, had to go get another board, since the tech that called out had the board in his service truck. Had I received a call from them to report the delay, this would have been a 5-​star rating. I get it. I work in the service industry and know All to well that phone calls TO the customer to report issues go a LOT better than when the customer has to follow up. I surely understand how someone calling out from work can affect schedules, so I’m sure it was hectic for Joy to maneuver things around, which I DO appreciate. Just a little tip to help improve what I already consider a pretty good service performance.

For over 20 years, I have served our country with honor. I mention this as the Pride service techs told me they are a big supporter of the military. Regrettably, the values of honor and truth do not resonate here. Plainly put I have been continually misled by them for over one month. Fred, John, Ray, and the two females (Kayla) that answer the phone simply cannot tell the same story often spinning contradictory tales. To your face they will say We’ll Fix It, but then tell the insurance company the opposite. If ur reading this and have AHS warranty — you have been hoodwinked — don’t be like me and hope for a positive outcome. Read all the previous negative reviews as they are spot on! Know that for every one documented bad experience there are 10 similar undocumented bad experiences. I hope this review helps at least one person in avoiding a very bad experience! Half Star for this place.

This company has the worst maintenance service ever. The HVAC tech that they sent to my home did a horrible job servicing my furnace. He made my furnace worst. I had to call this company back out to my home again because we started to smell gas. They came back out & said nothing was wrong. I had to end up calling Washington Gas because the gas smell was getting worst. Washington Gas said that the gas valve was definitely leaking. Now I have to pay another company to come out & repair all the damage that the other tech did wrong to my furnace. I DO NOT RECOMMEND PRIDE AND HEATING!

AHS called Pride A/​C and Heating when my furnace started performing poorly. 3 days later someone from Pride finally came to my home. They decided I have a cracked heat exchanger and proceeded to shut down my entire system during extremely frigid temperatures. He then wrote up his report to AHS making it appear as if my system has been improperly maintained (which is not true) then stated it may take a couple of days for them to issue their report to AHS to make a decision weather to fix or replace or deny the claim altogether. The technician then handed me a quote for $ 15K that included replacing my air conditioning unit (that works fine). The technician was clearly trying to force me into buying immediately and refused to turn the system back on. He also told me all the reasons why the products that AHS would provide are bad and told me that it would cost at least $ 2K out of my pocket for them to make modifications to install the AHS provided system if they approve the replacement. After my house dropped 10 degrees in temperature I called a friend that was able to get my existing system up and running again to buy me time to make an educated decision on how to proceed. I would never recommend doing business with this company.

I have American home shield warranty for lat 15 years, and have done yearly preventive maintenance service by AHS through their contractors, on Feb 2,2015 my heat pump stopped working, AHS assigned Pride Air Conditioning and Heating Services Co., INC of Manassas VA for diagnose and repairs, Pride heating and air conditioning representative spending hardly 5 minutes, submitted wrong information to AHS to make me do the repairs by paying $ 1020 from my pocket by saying «negligence in maintenance» by witch AHS denied my claim. Since my preventive maintenance was done by AHS on March 20, 2014 (less then a year ago and passed) I requested second opinion done by SUNN Corporation of Damascus MD, on Feb 3^rd SUNN corporation proved Prid’s report totally wrong by AHS paying all the expenses on Feb 3, 2015.
I DON’T SUGGEST OR RECOMMEND PRIDE HEATING OF MANASSAS VA.

False advertising — on the ²⁴⁄₇ emergency service. Heat went out on Saturday, called emergency number all weekend and dispatcher said I’d get a call back in 30 minutes. No one called. Called five times over the weekend. On Monday morning, the receptionist finally answered and said ‘oh yes, we have ²⁴⁄₇ emergency service’. Well, why didn’t it work then? ‘shrug, I don’t know’. Then, ‘can’t schedule you for 2 days, too busy’.