MyEyeDr.

The customer service is very bad. I had called to order contact lenses then stopped in to pick up a week later. The manager told me they had ordered but were not in yet and he would call me later to let me know when they would be in. He never called. I then stopped back a week later to see if they had come in. The girl working the front desk said that they had not been ordered but they would order and give me a call. Again they never called me. Not a good sign when the manager lies to customers and they aren’t capable of doing something as simple as ordering contact lenses for a customer.

This location is really small and has a terrible selection of frames. I waited over 45 minutes for my appointment with the Doctor, which I understand to a point, but I had to sit and listen to the employees talk and text. They were really all very unprofessional and treated customers with disrespect and rudeness when discussing pricing options for different products.
The doctor was very kind and thorough. I took a brief look at their frame selections and I was so shocked to see the cheapest pair of no-​name frames was around $ 200! At LensCrafters, Coach frames are less than that! I asked for my prescription and took it elsewhere for frames.

I’ve worn glasses for the better part of 10 years now. Ive had many RX’s filled by lens crafters, but my last rx refill was used to relieve my wallet of a giant pile of cash, and my VSP insurance might as well not have existed, so I moved to this place, which has helped my wife with contacts. Well, this has not gone well. Customer service in the store is what I would call Ambivalence. The come on offers of two for one are a bit misleading as well. BOGO is only for customers paying cash. I needed a back up set, so I brought in my old frames, and had those fitted with new lenses as well. So, two weeks, for two sets of glasses. one that belonged to me already, the other a brand new set. The new glasses that arrived after two weeks of waiting were horribly bad, so we did another eval, and they re-​adjusted the RX. Another two weeks of waiting. The second set arrived, and were also way off. They told me the fishbowl effect I got from both sets were my eyes adjusting to the new RX. I was told to come by at my convenience to see the optometrist again. I did so, and was told to come back another day with an appt time. I got yet another RX, and w3as told another 10 to 12 days! Simply unbelievable. Too much wasted time, and effort. Unless I focus in a very narrow angle of focus, I cannot read, nor drive with them much less see precisely with them. Rotating your head left to right creates a parabola effect that Ive never had with bifocals EVER. Text at arms length is blurred, and everything is distorted. I’ve had 4 different pairs overt ten years from lens crafters, and never once had this effect happen. The worst part is how much time has been wasted on this. We are working on 6 weeks, and the glasses I picked up are going to go back, and the next set that is on the way will likely be the same as these, which will mean no less than 3 different RX’s have failed, and 6 pairs of glasses. At the moment, 5 pairs have been so bad they simply are unusable. I will be asking for a refund, my old frames back sans the new lenses, and will have to go back to lens crafters. I sincerely wish this had worked out as I am deeply invested in this. At lens crafters, despite exorbitant costs I got my glasses within a few days at worst, and they were always accurate, and improved my vision. This has been a total failure, though no one person has been horrible. It’s just not working out.

I’ve been to multiple locations for My Eye Dr. and I’ll have to say that this location (Bristow/​Nokesville– near target) location is my favorite now, solely because of Arvin. He is SO incredibly knowledgeable and extremely helpful that he made this visit VERY pleasant. He explained everything very thoroughly and the service given was 5 star quality.
I’ll definitely be returning here and give them my business bc of Arvin and the rest of the staff.

I had my eye appointment here. I needed a new prescription.
The staff was kind and courteous, they engaged my 2 ½ year old daughter, and even complimented her on her dress. They even gave her a FREE, yes you read correctly, free pair of sunglasses for children. They fit her perfectly and she loves them.
I loved the Doctor, she was extremely nice and caring.
I would recommend this place to everyone.

Dr. Bishop was kind, knowledgeable, and professional. The staff was efficient and courteous. Great experience!

From the first phone call, the entire staff was incredibly helpful, friendly, and accommodating. Dr. Bishop is a fantastic eye doctor — kind, patient, and knowledgeable. I definitely recommend this practice!

It was very easy to schedule an appointment for a time that was convenient for me. All of the staff was very helpful and Dr. Rick Katz was awesome. He took his time and explained everything to me and was very helpful with the questions I had.

I had a fantastic experience at the My Eye Dr in Manassas. I went because I purchased an amazon local deal. I was able to make an appointment online, which was very convenient. They sent me several reminders, including a text message the morning of. I was late getting to my appointment, and they were still able to fit me in, even though it was a busy Saturday.
The staff was very helpful and friendly, and as an added bonus, the eye doctor I saw was the same eye doctor I saw when I was a kid!
They had a great selection of eye glasses, and the staff was helpful in finding the right frames for my face.
I would highly recommend visiting this location.

So I went to the Bristow location this morning for an Exam. As I am waiting to be seen I overhear an elderly woman’s conversation with one of the optician. Apparently the woman had already purchased a year supply of contacts but was unhappy with the way she was being treated by the optician so she informs the optician that she doesn’t want to purchase the HD eyeglasses that the woman seemed to be trying to push on her and that in fact because she was so unpleased with her visit, she wanted a refunded…(What I observed), as soon as she told the woman she did not want to purchase the more expensive lens, the optician’s attitude DID A COMPLETE 180. She became very short with the customer. The woman also made a statement about how the woman who had previously been assisted by the optician didn’t have insurance and consequently seemed to paying less money than her. As she is trying to explain that although right at the moment she paid 3 dollars less than the woman who preceded her, she had to pay insurance all well; ergo she was paying more money. Instead of being sympathetic the employee cut her off and just kept repeating no thats not true. I spoke to the woman while the employee went off to get something and she explained to me that not only were they rude to her, but when she requested her prescription, the employee tells her that she can not have it today because she scanned it into the wrong patients file… the woman left FURIOUS saying I am going next door to TJ Maxx when I come back I expect to have my prescription. the employee told her no she can’t do that. To avoid dealing with this employee’s nastiness I completed my exam and off the bat requested my prescription in order to take my business elsewhere. Not to mention the back and forth that went on about who was going to do my pretesting. The optometrist seemed irritated that I waited so long and she had to pretest me because no else had or would (i guess). She apologized to me which I accepted. I have been going to My Eye Dr. since HS but honestly after my unfortunate dealings with the Woodbridge office and my experience today at Bistow, I will be taking my business elsewhere.

This review is restricted to my experience yesterday walking in to see if I could get my eyeglasses repaired…
While in Colorado, I noted that one of the small soft silicon nose pads was missing from my glasses…
Saturday morning — I drive over to Centreville, VA to see if my eye doctor is open — I did not call ahead as I had another errand in that general area that needed to be done and I knew for sure the other place was open. Turns out — my place was closed (they are only open on Saturdays twice each month).
So on the way home, I was looking for any eye glass place — I seemed to remember Vanessa writing a review for My Eye Dr. — so I headed there. Walked in — was greeted immediately and asked if I needed assistance — even though the lady was working with another customer. I told her what I needed — she asked me to take a seat — a moment later, a gentleman named (either Brent or Brant) came out. I showed him the glasses and he told me no problem. I asked how much for the repair/​replacement — he told me «no charge.»
A few minutes later he came back with my glasses — he went ahead and replaced both nose pads so that they would match.
Great service! Nice folks!

Most of the staff is very friendly, especially the guy who works at the front counter, the girl who does the preliminary eye testing and Dr. Angela (I *think* that was her name– I don’t know, I left with no paperwork). The manager, who is VERY pushy (and very loud when it comes to one on one conversation), *is* pretty accommodating. definitely trying to get people in by offering up coupons and discounts. I’m not sure I’ll be coming back as I wasn’t really given any information on my eyes after the initial check-​up… just pointed toward and almost strong armed in to buying a $ 380 pair of «computer glasses.» I ended up leaving with a $ 150 pair of sunglasses that were originally $ 189… but I later found at Sunglass Hut for $ 139.95, so, I don’t know who the bigger loser is here… me or them.
They have the right idea, just the wrong way of going about it.