Mosquito Squad

Signed up as a trial for a year spraying contract and specifically requested it not auto-​renew. They auto-​renewed anyway against my wishes. Called to cancel when I noticed they sprayed for the new season. Told them to stop, but unknown to me, this was there second time out. Even though I didn’t order the spraying, I offered to pay a prorated fee for the two sprays. They said no, I was liable for the entire year contract since they had already sprayed twice. I cancelled the contract, no more spraying, and a year later am still receiving $ 699 bills for two sprayings (cost of entire season). Talked, written, and tried multiple correspondence to resolve this matter, and there only response is to keep sending me bills. STAY AWAY FROM MOSQUITO SQUAD!

Very happy with their service. We used Mosquito squad for 3 years, until we moved away. They were always very responsive to any requests or questions. Excellent results regarding mosquitoes (or lack thereof), as well. Northern VA is unbearable in the summer months, but we were able to enjoy our back yard year round. Even walking over to our neighbor’s house we could notice a difference. They were understanding about our pets and children and related concerns, and we never had any issues. I love that they only spray around the perimeter of the property. Only a few times did we notice any mosquitoes, and if we did, we were able to contact Mosquito Squad and they would come out the very next day and re-​apply. We moved out of state or we would absolutely keep using their services.

This is my second summer using mosquito squad and my experience has been extremely good. My back yard was basically a mosquito feast without any type of treatment, and since I wanted to stop using the DIY chemical sprays due to my new dog, I thought I’d give them a shot (as I understand, the spray is non-​toxic to pets). So they come out and spray on a regular schedule and, for me, the treatment works perfectly. I’m in my back yard all the time and there are no mosquitos around until the treatment starts wearing off, which would be my one complaint. It lasts maybe about two weeks, give or take, especially depending on the rain, and I think their rotation schedule is more like every three weeks. But I’ve called for extra sprays, free of charge, probably about a dozen times when things get too buggy, or if I’m having an event. The customer service has been just fine for me too. Overall, I’m a happy customer.

This is one of the worst companies my family has worked with. They are super quick at taking your money but would not give you refund when they should. We had to cancel their service when we were moving out of the State. I called the office and was promised I’d be getting refund as soon as possible. After not seeing the fund a month later, I called back. Casey from the office told me there is no record of my cancellation and promised to take care of this. In the following two weeks, despite my multiple efforts to contact them, I still couldn’t get my refund. They never called me back when they promised and continuously obstructed my attempts to contact them. This is not an ethical company and you should avoid it.

My experiences with this company lasted about 15 mins and on the road. Thank you so much for tailgating me and almost causing an accident. Considering the reviews below, I could expect no less from such an unprofessional company.

I’m happy to report the supervisor for my account did get back to me, sent a tech to review our property and has made sure the subsequent visits were done thoroughly. Not sure what happened to the rude guy on the phone — hopefully he’s been replaced — but, I’m very pleased with how well and quickly he responded to my concerns. Even when I explained the last spray was done within an hour of a big rain, he sent someone to do a re spray. Unfortunately, the service still declined and I have since moved on to another company: Mosquito Joe. They have AMAZING customer service and the techs actually do their job.

Here is the good the bad and the ugly: (PLEASE READ PREVIOUS REVIEWS)
THE GOOD
The spraying worked. It reduced the amount of mosquitos and ticks in my back yard.
THE BAD:
It seemed to wear after about two weeks. So you do need the constant re-​application, and thus the year contract, where they re-​apply every three weeks, is the best bet.
THE UGLY:
I found out that I was charged SIGNIFICANTLY different than my neighbor whom I referred to them. I took the time to put a message on my HOA bulletin board and drum up some business for them. My neighbor was able to negotiate $ 466 for a year contract (I saw her contract) and they charged me $ 699! We have almost identical homes and lot sizes.
When I called, they would not honor the price, and would not return my calls. Very unprofessional. Be aware, their price is VERY FLEXIBLE and completely random!
UPDATE:
Since posting this review, I have received H-​A-​R-​A-​S-​S-​I-​N-​G CALLS from this business. It’s up to you what you think. But, would you want to take these type of calls during dinner on Father’s Day? If you decide not to believe my review, please take all previous reviews into account and make your own decision. I posted this to help other people avoid the horrible experience that I am going through. I stand by my review. This is the purpose of this type of sites.

First time I heard about this company was through a co-​worker. After hearing my friend talk about them a few times, I’ve decided to give them a try. When they finished their first initial service, I did notice a decline in the mosquito population; however, they came back so a second spraying was needed.
Before they came out to my house, on their website, I swiped my credit card and it stated that the payment did not go through so I tried another card. Again, it stated that it did not go through so I decided to wait a day. The following day, I decided to check my credit card companies and BOTH of the payments went through despite Mosquito Squad’s website telling me otherwise.
Since then, I have been calling from September until now and each time it’s the same results. Either no one answers or the dispatcher tells me that someone will be sent to my location. It’s been two weeks now and still no solution. The mosquitoes are also back as my dogs have been getting bitten. Their service seems to be a very limited and shady.
Mosquito Squad has one of the worst customer services that I’ve had to experience and their service is horrible. I’ve called both my credit card companies and have disputed the «non-​processed» charges.
PLEASE BEWARE AND CALL AT YOUR OWN RISK!
EDIT: My mother WAS a customer and I posted on her behalf since I regularly visit her house. Since our horrible service, you can bet we are NO LONGER CUSTOMERS!

Michael — I don’t even know who you are because I’ve never spoken to you. If you were that concerned about getting a group to utilize your services, I would think you’d pick up the phone and call me — just checked my phone and I haven’t received a call from you. I could have easily asked all my neighbors to give my name when they called so I’d get a discount, but I’m about the team… not just me. If you read my email, I was calling for our neighborhood. Again, my complaint is about the customer service, not the service and once again you’ve displayed why I rate your company less than par.