Macy’s

This is quite possibly the worst Macy’s in the history of Macy’s department stores. I went into this store in search of Wacoal bras that are sold in Macy’s and other high end department stores. You can buy these bras online, but I wanted to try for fit, so I went into the store for a fitting. I found the lingerie department and perused for well over 30 minutes, in an attempt to find the bras that I was looking for, and any other bra that I wanted to try on at that time. During my 30+ minutes in that department, I was never approached by a sales associate to see if I needed help, a fitting, or even to hold on to the bras that I had in my hand to leave room to pick up more. Nothing, not one smile, the associate never left the safety of the cash wrap if there even was one in the area. Most times, I didn’t even see an employee.
In my search through the department, I realized that this particular Macy’s doesn’t even carry the particular bra brand that I was looking for. The only Wacoal bras that I found were ones that were obviously purchased online or in another store and then returned to this Macy’s. They had no selection of different styles, and the sizes were clearly «off sizes» like 42 °F or 32G. I finally grabbed a lot of different bras, not the ones I went in looking for, but figured I’d try my luck and see what I could find.
The first thing I couldn’t’ find, though, was a fitting room. The one in the lingerie department has closed off, so I did a circle around the area with my 20+ bras to try and find a fitting room. After I found an associate to direct me, she pointed me to the fitting room that was open. It was 2 rooms. Not even a long bay, literally 2 fitting rooms, in the middle of the floor, that are to be shared by the ENTIRE women’s department and lingerie departments. One of the two didn’t even lock! I tried on my bras, never being asked if I needed help, and left the fitting room, with bras in hand to hang. There was no bar outside the fitting rooms to hang my merchandise that I didn’t want, so I walked over to the lingerie department to try to find one. I walked that whole department and never found a bar. I wasn’t about to walk all over the department hanging back the 20+ bras that I just tried on, so shamefully, I walked back to the fitting room and placed them in there. I was in retail for years, and that’s rule #1, never leave your clothes in the fitting room when you’re done… but there was no other place to leave them!!!
I walked back over the bras, grabbed a few more to try on, walked back in to the fitting room and tried them. One out of many fit nicely, and it was buy one, get one 50% off. So, I went back to the display to find another to get the sale, and they didn’t have any more in my size. So I left. I bought nothing.
What a waste of time. No associate ever offered help, or anything. I did stop and check out the children’s department as well as the accessory department and not once did any associate ask if they could help me or answer any questions. This store is just awful and I don’t believe I will ever step foot in in again.

Good selection. Customer service could bench better. Some staff acts like your bothering them. To any things on sale not in stock. Could be cleaner.

For the Macy’s brand, this store is a disgrace. For the first time of visiting this store (previous visits were rapid and time crunched), I noticed the condition, quality, and bad customer service of this store as my wife and I had shopped for and found some Christmas gifts. Then, the extended period of time we had to wait in line to check out, gave us ‘too much time on our hands’ enabling us to make more thorough observations.
First, within myriad display cases, I noticed the frayed and torn display pedestals where labels or other sticky items had been previously placed and subsequently removed tearing the pedestals’s coverings. Worse, the pedestals and other features of the cases appeared completely unkept and uncleaned! Next, looking down past the display cases to the floor (s), I began to note the amount of unswept dirt and debris covering them. This prompted me to begin more intently scanning my surroundings.
Then, I began to see the complete disheveled appearance of the whole store as I peered over the display cases. The landscape seemed littered with multiple instances of clothes-​less mannequins, emptied, but cluttered shelves (covered with wadded up myriad articles clothing), out of stock products STILL ON DISPLAY (shoe dept… and yes we asked), etc.
Now, being a reasonable man, I realize it’s Christmas time and some dishelveledness and empty ‘shelvedness’ is to be expected. A shopper would not know it was the Christmas shopping season based on the larger numbers of on-​hand staff (sarcasm), or COMPLETE lack thereof (truth!), waiting to help you check out… thus the long lines/​waiting times throughout the store!
Throughout the years, I have usually maintained a high expectation for quality from Macy’s given its long history and my previous shopping experiences within other Macy’s stores. However, I believe I have found one of the Macy’s in desperate need of some improved management/​staffing, better product stocking/​organization, AND SPRING CLEANING!
Thus, my wife and I have agreed, we’ll be traveling to other Macy’s locations to conduct our shopping endeavors.

Macy’s. Over rated IMO. I see things I like in there but I have no problem going somewhere else to find something similar for less.

What a mess. Clothes all over the floor. Everything disorganized and picked over. Reminds me of KMart. Selection is always terrible here and the store layout doesn’t make sense.

For the Mac Section.
Every time I have gone here the girls were fantastic! There is usually only one girl at a time working there when I have been there and they are usually doing someone’s make up. But my hats off to them because they manage to do that, greet people, and help other people at the same time. Very nice and always helpful!

Horrible communication and manager that never returns your calls. I bought a Ralph Lauren polo on super sale and during the pre-​sale. The cashier said the extra pre-​sale savings would not work on a super sale item. No biggie, paid for it and left to go to work. I called back to double check and they said yes, it does apply, that cashier just didn’t know how to do it. Came back the same day after taking a break from work but then they said I need to wait till the day of the actual pre-​sale. I came back again the next day and this other cashier said it wouldn’t work. So I called the manager… I“ve been calling but she never picks up the phone and let it go to voicemail so I finally left a vm and never ever got a return call.

This store was orginially a Hecht’s location that was rebranded as Macy’s sometime around 2006. This store is noticeably smaller compared to other locations in Northern Virginia and the selection is limited; however, there is a «good enough» assortment of merchandise to find simple apparel and housewares without making the trek to Fair Oaks, Springfield or Tyson’s. If you are looking for high end merchandise, you will definitely need to travel to another location. This location is usually neat and well organized. The staff is professional, courteous and friendly
I just wish that Macy’s would put a location in Woodbridge ??

Just realize that this wasn’t originally Macy’s store. Sometimes they’ll tell you that you «need to go to a real Macy’s» to buy certain regular items or take advantage of sale items from the circular.

Not a big selection, and the customer service was horrible. I’m a rather large man and was told they dont have big and tall, try online. They I heard a remark as i walked away, «try and loose some weight». I went back demanded to talk to a manager, some younger woman came over talked to the person first then me, which i did not like. Listened to me, and replied, «you misunderstood what was said.» I said I don’t have a problem with my hearing and this customer service needs help.” she said she would talk to him. I left into the mall for over an hour came back and the young kid was still holding up a rack talking to some other younger person when i walked back through. Sorry macys I will not be going back, also my phone call to the store manager was never returned

Awful, awful, awful. I can deal with a crappy selection. But when a customer service associate tells me she has better things to do than ring me up, well that’s where I draw the line. Good job loosing your commission, good job loosing my patronage.

Clean, well lit, organized, and well-​staffed.
Went in recently for a surgical strike for a new pair of Men’s Isotoner gloves.
Customer service person rang me up, I had them remove the tags so I could wear the gloves out. Nice place to shop!