Lowe’s Home Improvement

Horrible customer service — scheduled to get my washer/​dryer delivery today. They called me yesterday and said it will be delivered today. The order was not delivered and when I called them, they said that they left me a voicemail about it getting delayed but I did not get the call or voice mail (I do have a voice mail confirming the order will be made today). The representative I talked with then checked and said the order will be delivered only by March and they can provide a loaner option until then or find another comparable applicance. She said she was going to follow up and then call me back which she never did. When I reached them tonight, the store manager said she doesn’t have any notes of the conversation I had with her employee and she didn’t show any consideration or concern about the order which was not delivered. She said the system says the order will be now delivered on Saturday but it might or might not be on that day and she doesn’t know more. It felt as if I was talking to an automated machine which knows only what it was programmed to say. I have never dealt with a store manager or seen a store manager dealing with a customer with such an attitude. Overall I was very disappointed with my experience today and I ended up canceling my order. I will never ever go to this store again.

Well they said they were going to bring me a brand new assembled grill and pick up the one they assembled incorrectly. When the truck showed up, they didn’t have my new grill. They were just picking up the old one. When I called, they said that the one they were going to put together was broken (imagine that). I asked for a refund and went to Home Depot and bought a comparable grill with no issues. Too bad for Lowes.

I have bought a dishwasher, a trimmer and a washer and dryer from here along with other bits and bobs related to plumbing. The large items were delivered on time and as promised. They were installed correctly. Based on my research, I got a good deal and they took the time in the store to help understand my product.
On the trimmer, I messed it up by putting the wrong type of fuel in the system. They cleaned it out and fixed it up on the spot. No cost, no questions.
On the plumbing end, just brainstorming with their staff helped me out a great deal. I’ve repaired/​replaced two sinks and two toilets with their input and parts. I got the right parts the first time. Saves me time and trouble, which is paramount to a dad with lots of kids.
One point, I do tend to go at off peak hours. Week days and week nights. I would not expect them to focus on me 100% at 2 pm on a Saturday when half the town is there. At that point, my expectation is that they’ll just point me in the right direction. Though, if your patient enoug to wait your turn, I expect that they’d take the time that you need to help you out.
I would say that they are very courteous and professional. No issues over the past year.

Poor customer service on the front end, especially by management! Particularly Assistant store manager Cheryl. If you want to be blown off as if you’re greatly beneath her, she’s your woman!

Amazing service no matter where in the store. The attentiveness and knowledge base of the staff is incredible.
However I can only speak to the in store aspect of this location, not to their delivery or other things. What I can say is this. The store is always clean, and there is always some one around to lend a hand.

Great service. I just bought a home and I’ve been there so many times in one week. The first time that I went a guy saw me and asked what I needed, I said «I don’t know». This man took pity on me. I ended up getting paints, locks and more from him. Then he sent me to other people to help. I ended up leaving the store with everything I needed from several helpful employees. I love that I never end up standing there alone or wandering. Someone always asks me if I need help. I was even pointed to some great videos on their YouTube channel. Lowe’s is my «go-​to» for all things home now.

I cannot even give them a 1! Giving them a single start is poorly representing their work ethic.
This company was providing a delivery of lumber to my neighbor’s home; we live in the same corner of the townhouse community. Their driver did not step up to my door and knock, but proceeded to deliver the lumber and caused hundreds of dollars in damage to my lawn. Granted townhouse homes don’t usually have the beautifully manicured lawns, but my lawn was maintained by me, and mowed by the HOA-​selected landscape company.
Lowes, not Home Depot, caused this damage– so take this as a positive tribute for Home Depot on Liberia Avenue.
Anyway, Lowes replaced my damaged grass in swaths of sod. That’s fair. They told us to water the lawn 2 – 3 times a day but not during the hottest time of the day; that’s fair too, and we did that. Four (4) weeks later, the lawn had some green grass, even though the first 3 weeks it was brown due to the hot and humid weather. I finally picked up the sticks and string that demarked the area as a no-​walking zone, even though the neighbors aren’t usually great about that anyway. The lawn was back to being green and lush at that, and then the landscaping people mowed it down like they were supposed. My HOA-​selected landscape company did what they were supposed to and I have no problems with them, because the grass should have been able to recover. It did not!
Lowes on the other side of town is now playing games with us for reparations to my lawn that I personally had to see 3 years in a row and tell people to stop trampling. Lowes has failed to properly repair my yard with grass that is stable and healthy for my lawn. Lowes does not believe in proper customer service or corporate social responsibility.
If you are shopping at Lowes, you are doing your neighbors a great disservice.

A good lowes but it well understaffed and was not able to get the help I wanted.

Poor customer service I will never go back to this location again. Employees doesn’t know how to act with customers. I wish I would able to give 0 star

Ran in here after lunch next door to buy a new kerosene heater for my boyfriend. His house is oil heated and oh so super expense to heat that way so he was using a kerosene heater to keep the upstairs warm instead.
I was unaware that this was a seasonal item and had wandered a few isles before asking for help. The employee was able to point me in the right direction right away and even walked enough of the way down to be able to tell me what isle they were on. Picked out a heater and was on my way to check out.
The store overall was fairly neat and as clean as I think a hardware store can be. I’m not a professional so I don’t spend a lot of time in hardware stores but they seem to have you covered on any area of home repairs that you might need.
The man at the check out line was polite and helpful in asking if a wanted a protection plan for the heater. Asked me if I needed help getting the heater to my car as well which was nice.

I like this store. It’s clean and well-​stocked. Two different employees asked me if I needed help while I browsed the shelves.

I got had to make a trip here after our garage door knob stopped working and barely made it before closing at 9:20. The gentleman working at the hardware desk that was also working on the key machines helped me out greatly. I believe his name was Mike, but I forget. Anyways, this gentleman helped me find the right door knob setup AND cut the lock cylinder for me to match our current house key — all during closing time. Great customer service and I hope one of the «higher-up’s» read this and gives that man a promotion. Date and time of visit: 5÷1÷2013 9:20pm

I want to get laminate floors installed in my home. During my intial call to them, I was hung up on 3 times while they tried to figure out which department to transfer me to. They seemed to be very confused about their own processes when it came time to how to pay for and schedule an estimator to come to my home. I was not told it would take 48 hours for an estimator to call me, and when I called back the next day to confirm I would be called by one, I was spoken to by customer service like a child and it was absurd I would be asking about a call for an estimate I had already paid for. Finally the estimator came and looked arount but then informed me I would have to do pull up the flooring and disconnect the appliances in my kitchen myself because it’s a Lowe’s policy not to touch vinyl. So basically, I’m expected to pull up my vinyl flooring, dispose of it (because they don’t do that either for vinyl) disconnect my gas oven and water lines to my fridge and dishwasher, move all my furniture and then pay someone to install the laminate? That’s the easiest part! I’m paying a professional to do my floors because I don’t have the equipment or know-​how to remove flooring in the first place! He then told me would recieve my official estimate within 24 hours and 48 hours later, I’m still waiting. Needless to say… I’ll be using someone else… and I’m still waiting for my estimate.

This place is okay. Whenever we visit we’re never offered help, let alone are we ever greeted. Products are good, prices are good. But the employees and customer service is lacking.

We bought our paint here, both times we’ve been to visit the employees are nice and helpful and know what they’re talking about. Mixing the paint seemed to go a lot faster than at other places. We’ll be coming back here to pick up things we need for around the house.

I bought my stove from here. Very happy. Went in looking for one stove, which I found out no longer being sold. The salesman gave me a 10% discount for the inconvience. I ended up getting a stainless steel flat top stove, which I am very happy with. I plan on coming back and buying more things for my house here.

friendliest employees i’ve met. Ok mr. coleman in appliances suoer nice and knows what he is talking about. In the paint section look for the cute kid with dimples (should have gotten his name). God bless his heart I am picky with colors and he kept mixing paints till I was satisfied plus he was so nice and playful with my little kids. Love the return policy the paint was too bright to my liking they returned it no questions asked and made me a new one. All in all friendly, good, happy service