Lindsay of Manassas Chrysler Dodge Jeep Ram

All in all good place just make sure you check internet prices. Their one best price isn’t always so but when called on it they made it right. When we got a loaner for having paint protection was told to refill with gas or big surcharge. This was a first at any car dealership???

Long Story Short. If you want to play games and waste multiple hours of your life, Lindsay of Manassas is the place for you.
Now the Long Story. A new Jeep is out of my price range, but I saw a USED 2016 Wrangler online for sale. The used jeep was still out of my prince range but I thought I could haggle a little bit. I inquired about the Jeep online, and I received many calls throughout the day asking if I would like to come in for a test drive. I told them yes I already scheduled an appointment with the first caller.
I arrive at the dealership, and apparently the Jeep is now listed as ‘No sale’ because of a recall. Then why is the jeep listed on the website! And secondly, 5 people called me throughout the day, and not one of them knew the vehicle was listed as ‘No Sale’.
At this point I was ready to go home, but I was pressured to look at new jeeps because they are practically the same price. I informed them I am not interested in new a new jeep because I can’t afford them. Then I had to listen to the lease speech. All along I kept telling them I am only interested in the used jeep.
Finally, the guy said take the test drive on the used jeep that I was interested in. Again, I informed them I don’t want to waste anyone’s time if the numbers don’t work. He insisted I go for a test drive and then we can take a look at the numbers.
Magically the Jeep is for sale now, go figure.
Anyway, I test drove the Jeep, and liked it. But after 2 hours at the dealership, they said they couldn’t budge on the number. So at this point, I am extremely frustrated and said thanks for wasting my time and start to walk out. The manger stops me in my tracks and in an aggressive tone sys” I am wasting your time? You wasted my time!” I said excuse me, then the manager replies «get out of my store before I call the police.
I know this is a long story, but that’s why I will finish with my first sentence, if you want to play games and waste multiple hours of your life, Lindsay of Manassas is the place for you.

The main reason I’m giving this 5 stars is due to the salesman, Derrick Pullen. Derrick was thorough, showed courtesy and was very professional. He struck the perfect balance of being a salesman and gentleman. Selling cars is how Derrick makes a living, but I did not feel pressured and his approach was very supportive. Even after my purchase, Derrick continues to follow up with the same courtesy and professionalism that he employed leading to my purchase of a Jeep. Derrick had already made his money off my purchase, yet he still provided customer service well beyond what I would expect. I had intended to buy a Jeep either way, but I am glad Derrick was my go to guy. His down-​to-​earth attitude made the purchase very enjoyable.
On a side note, this place does have some of the best deals. I was very happy with the final price on my Jeep. They deal in quantity and they are successful in such. I did meet with other staff and my experience with them was equally positive.

If you want to play games and waste multiple hours of your life at a car dealership, go here! They will try to shove vehicles on you that aren’t even close to what you’re asking for.
If they respond to an inquiry they will call and email you until you want to pull your hair out!
They also try to push their financing on you even if you have your own or want to pay via check.
You may get someone who answers a few questions but if you don’t give in and go in for a «test drive,» and hours of hounding you they will irritate you via email, text and phone calls. When you get there they will play the back and forth game with the manager who will then come in a ‘exclaim’ how he’s magically come up with a better deal for you.
If you find a reason to go here you might get lucky if you have a ‘True car’ quote and the money in hand but if you’re going to attempt to negotiate anything, good luck and go at your own risk!

We had a great experience purchasing our vehicle at this dealership. We walked in and was welcomed by Ren. He was very kind, helpful and made us feel very comfortable with our purchase. He made sure that we were satisfied with our experience. He followed up the next day with me to make sure that everything was going well. Hank in the business office was very pleasant and helpful as well. He made sure that we understood everything. We recommend this dealership and Ren to all of who is need of a new car! Thank You Guys!!!

Very good experience buying a Town and Country.
Ren was very helpful and a great guy to work with. Highly recommend him.

We got a very good deal on a pre-​owned BMW 135i. Ren, on the sales front-​end of the deal, was very helpful got us the best deal possible. Ashlee, in the back office, was super in dotting all i’s and crossing all t’s without any games.

3÷14÷2016 — I had to downgrade my rating because as of 3÷14÷2016 no one has gotten in touch with me. I never received a follow up after the lady abruptly but our on line chat short to say she was going to get my situation to someone right away… and I still have only one car key/​fob for my BRAND NEW Jeep Renegade.
— — — — — — — — — –
I have always liked this dealer’s customer service… I have purchased twice now from them and was happy with the transactions each time from looking, to buying, to servicing… I only had a problem once or twice with the service regarding not too professional or cordial reps, but, I chalked it off to them having a bad day.
Anyway, the last time I really hadn’t planned on trading my Wrangler Unlimited last October, but they seemed to work out a decent deal for a reasonable price. It looked good on paper anyway — of course I don’t really trust car dealers as the norm. But, my dealer Gerry was nice as was the finance manager on shift Victor — very personable and friendly and the three of us got along fabulously. They were definitely good at their jobs.
Preparing for some financial hardships I just wanted to take my Wrangler in, get it looked at, look at a Renegade, and then leave them to work the numbers but they said they can’t do that anymore; that the buyer has to be on site for them to run credit and work the numbers… Not sure if I believed that– the reason I came back was that I had gotten a Wrangler from there before and it was the best experience I ever had. Al, the man I dealt with (and Used Car sales manager at the time) took my info via email… took pics I sent… worked the numbers, got back to me with a rough estimate, then told me to come in and refine all the details and they would see what they could do. I got pre-​approved (THE ONLY WAY TO DO THIS!) showed up, he was true to his word, he even had figures for me and they turned out to be pretty accurate… and we made a deal… I was there for no more than one and half hours!!! And that was after test driving it and discussing it with my best friend. I thought to duplicate that experience this time around … but it was not to be so– ended up spending about three to four hours there that Halloween night.
Regardless, I guess my only issue would be that I only got one key for the brand new vehicle I purchased. I didn’t think anything of it at the time because I was emotional having had to trade in my Wrangler, but yesterday I had a vehicle lockout; I locked the doors turned away for minute after putting my stuff on the seat for a sec and the wind blew it shut. After paying through the nose to have someone come out and unlock it, when I was talking to everyone at work they pointed out nowhere in this area are they familiar with a new car dealer not providing two keys for a vehicle. So, I called up the Chat feature on the website and asked. The lady I was chatting with was very brief, to the point, took my details, and then said she was going to hand my information off to a dealer… well shoot I could have just stopped by and talked to Gerry for that and said hi… I thought chatting was a quick way to find out a yes or no answer… which I still do not have.
If I get another key at any point, I will come back and up this to a five star rating.
A couple side notes… I read one review on here that I think nailed the bottom line… if you are going to get a car (new or used), these are the best things you can do for yourself:
1– RESEARCH IT!!! Car Fax, Auto Check, Insurance (I just bought a used car for my BF; and although the Auto Check report and dealer did not find it (I really doubt this), my insurance agent found that it has previously had over 9K in repair work) AND if they have maintenance papers on it;
2– GET PRE-​APPROVED this way there can be no haggle, you got what you got… you can’t do more than what you get approved for;
3– IRT any trade… it is better if you go with nothing to trade; no fuss no muss… but if you MUST trade in a vehicle, I would suggest taking it to Car Max or a dealer and seeing how much they would give you for the vehicle… Car Max will buy your vehicle as will most dealers… (careful, Car Max is INFAMOUS for low balling as well) — but, if you know what others will give you, you have room to negotiate your trade-​in.
Keep the transaction clean and with the customer service here at Lindsay Dodge Jeep and Ram in Manassas you will walk away a happy customer after only an hour, two max if you did all three of the above…

We just leased a new Jeep Grand Cherokee through Lindsay and we are so happy with the experience! Our salesman, Gerry, was AWESOME!!! He worked with us for hours to make sure we got the deal we needed to fit our budget. Our finance guy, victor, was also AWESOME! We are very happy we stopped in at Lindsay Chrysler, dodge, jeep, & ram! Best prices around NOVA!

At Lindsay Dealership Floor Manager: Fino Saladini had a really good deal Going On that we had to take advantage of. A 2016 White Jeep Compass that just looked so Nice. Our Sales Consultant: Farooq Mohammad Was very Respectful, Kind and honest and very helpful at assisting us. We made the Deal Not Only because of the great price and nice vehicle, BUT because of the type of people that were Dealing with us. Respectable, Honest, Caring, Excellence, Reliable, Business like service that they provided to us. Another I’d like to thank is the Finance Manager: Victor Ferrari, for giving us the best Financing and Prices that worked in our budget. He did his best to get us the lowest rate and did a fantastic job at explaining everything to us about the finances. If anyone needs a New Car soon go to Lindsay and Talk to all 3 of these Gentleman. You will Probably Walk out of the Dealership, WAIT LET ME REPHRASE THAT,
YOU will DRIVE OUT OF THAT DEALERSHIP WITH YOUR NEW CAR BECAUSE OF ALL THE GREAT DEALS THEY GOT AND BECAUSE OF THE 3 Gentleman and probably more that work there will put in 100% A+ service for You. I’d Go there if I were you soon to see what other deals they Got. Thank you, Fino, Farooq, Victor for all that you did for us. If I’m still in the area and Need another Vehicle, I’m coming straight to you all. So everyone better get out of my way, because I’ll be rushing for another great Deal.

Nice dealership experience. Ren was awesome guy and very helpful. He showed us exactly what we wanted to see and knew all the features. Victor in finance was really nice, understanding and thorough. I have bought dozens of cars and this was easy, low pressure and price was as advertised online for Certified Used Grand Cherokee. Fair trade in offer.

If purchasing a vehicle, expect classic high pressure, guilt trip tactics. Make sure you examine deals closely. Do plenty of research before stepping foot on the lot and trust no one. After fighting hard to get an average price on my vehicle, I experienced very poor customer service from the back office in relation to a title for my trade in coming up from a different state’s DMV. They assumed I was not working the problem on my end and came at me repeatedly with plenty of passive aggressive attitude. I have heard bad things about their service center as well, and after my purchasing experience, I won’t be using them for auto care.
On the flip side, the location is convenient and they’ll probably have the vehicle you’re looking for.
Good luck.

We had been to a few area dealerships thinking about the Jeep Grand Cherokee. We were really pleased with how we were treated throughout the process here vs other dealers. The biggest benefit was our sales rep, Braden Tate (aka: Arkansas). He’s young, but he’s sharp and honest. He also spent a solid 2 hours with us explaining every detail about the vehicle, taking us on a test drive and ultimately locking us down with the «Limited» model. He couldn’t have been more thorough. We also worked with the manager, who was down to earth and easy to negotiate with. Together, they presented us with all the right options. We won’t be buying just yet, but when we are ready we’ll be going to this team. Highly recommend Braden and this dealer to anyone in the market — Thanks guys!
JUNE 2016 UPDATE: We returned to this dealership as planned and successfully purchased our brand new 2015 Jeep Grand Cherokee. Although our previous sales rep was no longer with the company, we worked with a different sales rep, Luis Ornate — who was an absolute dream! Luis was there with us for every step of the process. He was knowledgeable about the vehicle and purchasing process and overall hooked us up with an incredible deal. He has even followed up extensively post-​purchase. This is a guy you want to work with. Thank you Luis and team at Lindsay of Manassas, we are over-​the-​moon happy with the service we received throughout the process and with our end product!

If you need a vehicle make sure you come see ren! A great guy that is looking out for your well being. He will make sure you get the exact car youre looking for at the right price. Hes not those pushy salesman but more of a person who is working with you for your needs. Have yet to see the servicr portion of this company but the car shopping experience was great!

I got a great deal on my Jeep — very happy with the product. The service has been very difficult. I’ve spent over 10 hours sitting at the dealership– much of it just waiting on different service functions. If you want an efficient operation, you might look elsewhere.

Great purchasing experience headed by Ren and the team at Lindsay motors.
Ren was very helpful and responsive.

Long story short-​ish: I had been warned by friends not to go to this dealership, but it’s on my way home, so I gave it a chance. I originally called them on a Monday morning to setup a time to get warranty work done. I spoke to a lady for about 10 minutes who was entering my information into the computer and we got disconnected. The lady already had my phone number and instead of calling me back, I had to call them back and I got someone different this time. I had to start the whole process over and she told me I’d need to speak to a service manager and that someone would call me ASAP.
The next day, still waiting for a call from someone at the dealership, I called them four more times and left them messages and finally received a call back later that day. I explained the issues to them and said I’d need a loaner car. They told me they would not pay for a loaner unless the vehicle wasn’t running, although they covered it last time. No big deal though, I covered it.
I dropped my Jeep off and I went over the warranty issues with them, we went over all the issue again and I mentioned I’d need to get a rental car. They pointed me to the waiting room and told me they’d call Enterprise. I’ve dealt with Enterprise many times and they’ve always been fast to pick me up, so after 45 minutes of waiting, I called Enterprise to ensure that the dealership had called and they had not. Five minutes after my call, Enterprise was there to pick me up.
I called at 4pm the next day to check on the vehicle and the guy was very rude and told me that it wasn’t done yet. That’s when I explained to him that I didn’t expect it to be ready for pickup, I just needed to know a timeframe for the rental car and he told me he didn’t have an update, which makes me believe they hadn’t even looked at it yet, although I had an appointment scheduled for that day. I asked that they call me back before they close when they had looked at it and I never received a call.
I called the next day and spoke to someone and they said someone would call me back. To my amazement someone actually called me back and explained to me that most of the warranty work couldn’t be done, because they didn’t see an issue (which some of the issues are intermittent and I didn’t fully expect them to find it this time, just wanted it noted for the record). They told me they had rotated my tires, although I told them not to, because I had just done in the week prior. I pointed out paint chipping on two of my door hinges when I dropped it off, but they had only taken a pic of one for approval to get fixed and they refused to fix my rear defroster, claiming that I had damaged it, because the wire had broken off the rear window. I explained that I have actually seen this happen many times before (in different make vehicles, but their dealers covered it under warranty), but they kept saying I had broken it myself, putting the burden of proof on me, of course. I can tell you without a doubt that there has never been anything near tall enough in the back of my year old Jeep to make any contact with the wire.
After two days I finally picked up my vehicle. Almost none of the issues they could reproduce/​fix and a loose seat cover was fixed under warranty (15 mix fix, max). The issue of a wobble was determined to be my wheels out of balance, so they rebalanced them and rotated them (which I had told them not to) and charged me $ 248 to determine the tires were out of balance and to balance them. Add the rental car for two days and I paid over $ 300 to have my tires balanced, which could have been done anywhere else for $ 16 per wheel while I waited.
So basically, IF you can get someone to call you back, they won’t listen to anything you have to say anyway, so don’t bother. Go to another dealership that values their customers. For those keeping track, that was a total of 8+ phone calls just to setup an appointment and get a status on the repairs and an extra day where I paid for a rental car where I’m pretty sure nothing was done to my vehicle. My vehicle could break down in front of their dealership and I’d pay out of pocket to have it towed anywhere else.
Side note: My vehicle had been to this dealership before for one of the intermittent issues I’m still having, but as stated earlier, I just want to get it on record in case it fully craps out after the warranty. I found out that the first time I had dropped it off for this issue they didn’t record it, so I no longer have the long running history of it happening since I bought the vehicle. Make sure to check your invoices, people.

Firstly, I’m only giving this dealership the luxury of my rating it 3 stars based on our Salesman (his name was Ren Ren service and professionalism). Otherwise I would rate them a half of a star. Like other reviews they are in desperate need of new management and overall business practices in general.
Granted, you expect a large dealership to have some tricks up their sleeve but this place is a utter joke. They low balled us on a CLS550 with a AMG package that is in excellent condition. And when I say low ball… I mean $ 6k under blue book value. Get the @&!* out of here! We thanked them for their time and moved on.
Do yourself a favor if you decide to give this dealership an ounce of your time; come in with no trades and your financing already in place.

One of the worst car dealership of the area. I bought 2013 dodge dart from this dealership. It had some transmission service light /​engine light issue. My car was still under warranty. For the first visit i had to rent the car on my own expense even if the car was under warranty. Even after multiple visits they were not able to fix the issue. I had to cancel my appointment multiple times because because they didn’t have loaner vehicle available and I didn’t want to pay for the rental car for my office commute. I was really frustrated with the car and their service made me more depressed. I won’t do any business with this dealership and will never buy any Chrysler /​dodge brand vehicle ever in my life.

I recently purchased a vehicle from Lindsay of Manassas Chrysler Dodge Jeep Ram and it was one of the best experiences ever ! I received excellent service from Jorge Alfaro who sold me a 2O15 Dodge Charger with 9 Miles (Brand New ] !! (: Also thanks to everyone else due to their wonderful services and help. Everyone helped (Jimmy Son, James Rose, and Tim Lee ]. Ive had all positive feedbacks and supportive help. I was also told if I had any problems questions or concerns I could always call them come back and still receive the best quality service after the purchase of the car.