Carlos Carranza – DCHSVAC

Carlos was recommended through our General Contractor for gas/​HVAC work (although he is primarily HVAC). He came on a Friday, December 5 and spent some time at our home and assessed the project. He informed us that he will email a quote the following Monday (December 8^th). He did not email or call. When then contacted our General Contractor that week, to inquire about Carlos’s quote or number and to make sure that Carlos had the correct email address. Our General contractor gave us the number and informed us that Carlos stated to him that he was waiting on the county’s response regarding permits before he could get back to us. That’s understandable, but he didn’t relay that information to us. Later that week, we decided to call and speak with Carlos directly about the status of the quote. He said that he will email us the quote the same night. Again, no email, no call and no explanation as to the hold up. A couple of days later, we called our GC again and asked about the status of Carlos’s quote only to be informed on December 17(almost 2 weeks later), that Carlos decided not to work with us. Whatever his reasons may be, all we ask for that he inform us at the outset that he did not want to do the project or give us a quote. We didn’t feel that it was professional to waste our time (and his), if he had reservations.