Bull Run Family Practice

This office just seems to get worse and worse. I take my father to this practice because he has been going here for years, and you know how seniors are, they don’t like change. My dad is retired and VERY laid back, unlike myself. To wait an hour after your appointment time to see a doctor for five minutes is totally unacceptable! If it were my appointment I would have left 45 minutes sooner and dared them to charge me for the appointment.
The ONLY saving grace here is that Dr. Parker is very good with my dad. I feel he is a great doctor, very knowledgeable, compassionate, and caring but unfortunately is caught up in the NOVANT Health Care world.
To me, it is SO obvious that this practice is all about numbers. Move as many customers through in the shortest amount of time possible. Overbook and under staff seem to be their way to accomplish this. It is more like a «Cattle Call» than a «Family Practice». Just today I was stuck on hold for eighteen minutes before anyone even picked up the phone. While on hold I was able to listen to the automated message explaining some of the office rules. For example, arrive fifteen minutes before your scheduled appointment, make sure if you need to cancel an appointment to do so at least 24 hours in advance to avoid being charged. This would be fine if they lived up to the same standards. What I’m really hearing is «Don’t slow down our money train».
In short, my dad makes his own decisions on his choice of doctors and I will continue to take him where he wants to go, but NOVANT will NOT get my money or time until they change their ways.
Dave

So this is concerning the Haymarket office which I do not see listed on Unilocal,I had left my doctor of 20 yrs and needed to find a replacement after a few failed tries I got a tip from the vampire that takes my blood each month. she sent me to brfp in the new hospital in haymarket, she suggested I see Dr. Min.
So off I scampered to their office down the hall, I was met by two really nice office staff who made me an apt right then. of course I took the paperwork home. now we all know how rude we find some medical front desk staff can be which I never understood as I was one myself and never found the occasion to be anything but pleasant. I had hoped this was not a fluke to this day six months later and four different front desk staff they all have been nothing but helpful and pleasant.
As far as Dr. Min goes he is my new rock star and he hates it when I say this or any other form of saying how much I am a fan. funny man, he never rushes our time, he explains everything in detail. cant say enough about this doctor that would do him justice.
I will however have to say when I make the mistake and call the manassas line dear lord I am on hold forever actually I dont think I have ever gotten thru I think after twenty minutes I hang up and find the haymarket number. so those of you that gave up on the manassas office try the haymarket office. oh wait never mind Dr Min does not work there forget everything I just said. shesh that was close.

This is for the Woodbridge Office. The doctors are just ok — NP’s are better, but don’t look for the best here. Administratively it’s a disaster. Their website states they open at 7:45, but when I showed up at 7:55 they were just starting to open and there were people ahead of me. The woman ahead of me made note of this to the receptionist that she was waiting outside as she had an 8am appt and was told to be there 15mins early. The receptionist gave her a rude reply and told her that ‘well the system automatically sets it up 15mins early, but we always open at 8am’ and nothing she could ever do about that. BTW their website clearly states they open at 7:45.
On top of that I now know the full name, date of birth, address, home and cell numbers, name of physician and purpose of her appt of the woman who was ahead of me in line. Confidentiality is not their strong point either.
I was there to pick up an order as I called on Friday and they said to just come in and it would be ready. It wasn’t. They couldn’t find it. They did however, find a prescription for meds from about 6 mths ago and the receptionist was very insistent I take it — I had the NP write out a prescription when I was in a couple of weeks ago so didn’t need it. I have them write prescriptions out now as several times, when they have called it into the pharmacy the pharmacy never receives it.
Their fairly close to my home so that’s a plus.

We have been seeing a specific doc here for about 5 yrs and we’re willing to put up with the rude office staff who seem pretty bored with having jobs and getting a paycheck because we really liked her. When she left it took time for me to research a new doc and decided to give BRFP another shot. The new doc I saw was awesome and moved to the new office near George Mason so I was trilled… until I found it it she too has left.
I also scheduled an annual check up for my husband with a different doc at the other Manasseh location. My husband is pretty laid back an doesn’t get offended easily but was quite frustrated with the doc he saw. He was rude and suggestedpushed an alternative to smoking cigarettes that hasn’t been tested or proven safe.
Just because a doc is awesome doesn’t mean it’s worth it to endure a rude and uncaring office staff. We will not be returning.

It’s very difficult to get to talk to a «real person». When you call, you’re put on hold for a pretty long time. Very annoying. The doctor/​nurse practitioner that I saw, on several occasions, recommended treatment that was different from the specialist that I subsequently had to go see. On one occasion, a doctor told me to go on medicine — without even seeing me! Overall, I feel like this has a «factory» feel to the practice — don’t see much in the way of TLC.

As promised, here is an update for the George Mason Circle office.
It is located next to the Hylton Center. There are no signs for it, so follow the signs for the Hylton Center and you will see the big Novant sign on the left side of the street. It is part of a brand new strip of store fronts. Parking is right in front of the door.
It looks like there are 2 physicians staffed there at all times. They can also do lab work in that office, too.
It’s brand new, you can still smell the fresh paint. Because it’s small, there are only about 4 patients at any given time. I had the first appointment of the day there (they start at 9am), and there were 2 other people waiting to be seen.
A refreshing change from the main office, which is incredibly busy. I highly recommend booking at this office if you can.

This review is actually for the woodbridge location which is on marblestone drive.
The entire staff here are all AMAZING. Dr Chambers is the best. I couldn’t think of going anywhere else for my health care. Great staff. Awesome reception. Fantastic Dr! Caring, and it shows!

Not happy with the practice anymore. I’ve been there 14 years and have seen the level of care deteriorate. I will be finding a new practice.

I am not happy with this practice. I came back after the doctor at Bristow Run FP left. They are not timely at all with anything and have no concern for the patient. I have been waiting almost 3 days for x ray results… but they have called three times with ultrasound results… really? Time to find a new doc.

Nice office (s), prompt in meeting appointment times.
Latest blood test results took about two weeks to come back. That’s unacceptable.
The office manager in the Woodbridge office is rude, officious, and argues with the patient with no particular provocation.
Dr. Chambers is on time, pleasant, perfunctory, doesn’t listen closely, and doesn’t really seem interested.

An updated review for BRFP is in order. After having lots of problems with getting the results of blood work, and just feeling that the two doctors that I was seeing there weren’t attentive to my needs (although super nice) I found a doctor there that I really like earlier this year, and switched to seeing her as my primary physician. And she has been great! Dr Olsen has been very attentive and helpful with all of my various medical conditions (High BP and Type II Diabetes among others) and I feel very comfortable seeing her and discussing any issues with her. And whenever I go for lab results, they come back from her office in a very timely manner.
In addition, the new patient portal that they have makes it really easy to schedule an appointment or review blood work and medications. The iPhone app works like a charm for all of those and more. I was thinking of trying out another office, but I am now very comfortable with Dr. Olsen and BRFP. The only downside is that she is only there part-​time.

While every receptionist I have met and spoke on the phone with has been polite and helpful, there are a more than a few issues with this location.
In February, I went in for a physical for college and gave them the immunization records that needed to be filled out. Dr. K. Olsen went through the form in front of me and assured me that they would fax it to the school and if there were any problems then they would notify me. A few days after I got an e-​mail from the school saying it wasn’t sent. I called Bull Run, and they said that they were sending it that day. Never heard from them again and GMU did not tell me that they had no records until last week. I just called the office and although the woman was very polite, and said she would talk to the nurse today since Dr. Olsen isn’t in until tomorrow, and find out what happened. Now I’m stuck with my school account on hold because of this madness and can’t pay for my classes. I’m running out of time fast.
Then, I got sick in March. I went to Norfolk, and a day into my trip I got an ear infection. I went to Bull Run and met with Dr. T. Olsen. She was nice, accused me of using q-​tips when I wasn’t, and told me I burst my eardrum. I was given antibiotics, and told to go to an ENT after I finished them up to make sure my ear healed fine. Turned out I was misdiagnosed. According to the ENT it was IMPOSSIBLE for her to see my ear since it was so full of FUNGUS. Gross, I know. I was given the wrong antibiotics that just made my ear worse. Something that should only have taken a week to deal with, took nearly a month.
In a nutshell, I despise how slow this place is with everything, and how there is an obviously lack of organization or direction. One doctor said he would do something and never did, and another accused me and misdiagnosed me. I may be 21, but I don’t take well to being talked down to, and that’s what it seemed like.

I’ve been a patient since this place was located at the corner of 28 and Sudley Rd. Of course they had a different name at the time. Dr. Ringler was my doctor back then. When it moved to its current location you started seeing some problems. The staff grew larger and at times more difficult to work with. The loyalty you saw with the long time employees seemed to disappear as they grew larger. I’ve been with Dr. Perez for years now and he’s been a very good doc to my family over the years.
As the place grew larger and more into a corporate setting there were many times I was ready to bail out and find a small practice but they seemed to be quickly disappearing. During the last year or so things seem to be improving a little
regarding patient/​staff interaction. The front desk staff in Manassas and my one visit to the S. Riding office seem to be distance and cool. This new MyChart might be a good thing but only time will tell.

Yeah… Where to begin. I mean the doctors are nice and all but it is like impossible to get an appointment when you need it and even more impossible to get results from the blood work you have sent off.
A week is pretty ridiculous.
My family goes here so when i’m in the area and I get sick I come here.
slow. Slow. Slow. You’ll wait forever to see the doctor.
The phone service is slow. You may hold a half hour or more.
The doctors did always listen amd address my concerns.
The lab techs are nice. Ive only had a single bad experience. They make sure I feel comfortable since i dont do great with needles.
The emergency service is great. The on call will always call you back quickly.
I wish i could rate this office higher because they have good potential they just need a few improvements.

The receptionist is never at her desk to greet every time I have been there. My daughter was standing outside the door today until they reopened at 1:30 (why they can’t let people sit in the waiting room is beyond me but to have them wait in the hallway). The receptionist saw her in the hallway and removed the sign at 1:30 and didn’t even open the door for her, the customer/​patient. I was standing at the desk and the receptionist came around the corner and pointed at my face to tell me she will be right with me but ignored the other 2 patients. Just too much lack of etiquette for my taste.
I had brought in a shot for my child which was already pre-​loaded/​pre-​dosed from the pharmacy and ready for injection. The nurse had to call the pharmacy to see if I drew it out of a vial. Any nurse knows this medication doesn’t come in a vial but pre-​loaded. It made me question the «professional staff» working their. In fact they called in the prescription. On the medication had all the information which if it was drawn out of a vial wouldn’t have the information written on the medication. I will NEVER return in the future. They are very time consuming when dealing with them. So please plan extra time and take a newspaper. I would be very concerned with my health in their hands. I would like to see another doctor in that space.
Please note I have a nursing background. Need I say more?

Since there are plenty of doctors, you can almost always get an appointment the same day you need it. We’ve been happy with every doctor we’ve seen. I take my daughter here for pediatric exams and her doctor is great with her and always on time. (Dr. Chambers) They have a doctor on call at Prince William Hospital and an after hours answering service that I’ve had to use a couple times. My daughter once broke out in hives all over her chest on a Sunday afternoon. I didn’t want to go to the ER for something that minor but the benedryl of course says to consult a doctor for children under 2. The answering service had a doctor call me back within 5 minutes. Even though I was bugging some poor guy on a Sunday afternoon, he answered my questions and told me what dose of benedryl to give and saved me a trip to the ER. Love em! And even when they were booked on appointments once, they squeezed us in when she had pink eye.