Avail Vapor

Customer service is horrible. They need to hire more staff. Was there on 5÷4÷16 in the evening. Only two customers in the entire store, still couldn’t help me. Didn’t even acknowledge me while I stood patiently waiting. This store is too worried about how they dress and their presentation, rather than supplying the customers with service. I will never return here, it was horrible.

Staff has gone downhill since my first visit. I’ve stopped going here and buying the juice because the people behind the counter are extremely arrogant. I had nothing but good vibes the first time I came in, but I believe those guys have either quit or were fired.

Here were some hiccups at first, but the new manager (forgot his name) had done an amazing job! They finally have stock! Staff have been very helpful. They have a good selection and although the juices are a little spendy, they are consistent and flavorful. Great choice in management at this store, keep it up and you’ll keep our business.

This place was quite nice, very clean and very professional. I am not an expert with vape by any means, however I have been to quite a few different shops. The vibe is nice, the shop is clean.
And since the redesign… Well I hope you like the color blue. Because that is all you will see inside due to the new lights.
Either way check this place out.

If you need a vape most reasonable prices for sure. They have sales a lot, there prices seem to be lower on Rigs because of the amount of stores.
The juice on the other hand not so hot ⁵⁰⁄₅₀ VG/​PG have a couple «Premium» flavors. But I wouldn’t call them that.

Great experience at Avail… Eli went out of his way to help me find just the right set up. Five stars from a service perspective for Eli and Danielle. Dropped one star because they were out of so many things… tanks, coils, batteries… although Danielle did call to other stores to find the supplies I was interested in. Many thanks to Eli for his patience and willingness to work with me to solve the issue I was experiencing. Will be back!

I have been going to this store for over a year with the best customer service today after going in some new guy was there he looked to be showing some guys some vapes. But 5 minutes turned to ten turned to 15 where I decided to walk out when this meat head turns to me and says «hey did you just need some juice». Are you kidding me of course you idiot why do you think I’ve been standing but he register for 15 minutes. Lost my business for good.

I like the atmosphere but that was about it. Their juice is subpar, in my opinion it’s over priced for the quality. You can go to any other vape shop and get more variety for the same price. This place is good for a last resort but that’s about it. I would recommend them if they were the only place in 50 miles and you didn’t have access to the internet. I walked in with high expectations after seeing their website but was let down hard upon talking to the staff and learning about the company. This place offers a pond full of water while other places have oceans worth. Customer service is decent, they know the basics and that’s about it.

Ugh, I don’t have anything positive to say about this place. Asked for a description of all the juices… They don’t have that. So we had to taste them all… well we tasted the ones that were working or that had the tips… Store was dirty and we went in shortly after they opened and we were the only people there. Whomever opens the shop should make sure the store is neat and tidy (clean, too), they should ensure that all testers are working correctly and are ON! TERRIBLE experience!

I used to go to this shop religiously as opposed to the dozen other vape shops in manassas until recently. The people were good and patient with explaining things and assisted me in building my first dripper which is why I’ve spent probably around $ 500 with them over the last few months. One experience ruined my relationship with this shop. I got one of my buddies off cigs and into vaping. He started getting into it and for Christmas I bought him a $ 20 gift certificate to this shop. First off they charged tax on the gift certificate which is ILLEGAL in the state of VA. The total was $ 21 something. When I asked about this the guy who was helping me mumbled something about not knowing and another guy at the counter started with a very hurried out of breath explanation about how the system automatically taxes the gift cert but it will actually be worth what I paid plus tax. I was in a rush and didn’t want to argue over something like a dollar and change so I left. Explained to my friend that he actually had like $ 21 something based on that explanation. He goes to the shop only to be treated poorly by the staff as he told me and when he went to pay his total was $ 22 and change. After the gift certificate he still had to pay $ 3 and change. How does a $ 20 gift cert that was taxed and supposed to be worth $ 20 plus tax all of a sudden be worth less than $ 20? This is shady business. I will not support this chain anymore. Their E-​juice line is not nearly as good as what a lot of the other shops in the area have to offer.

Absolutely incredible storefront design. Each flavor name is beautifully decorated and displayed on the wall in a fun chalk design. Grab a plastic sample tip, and sample each flavor away. No waiting around in line to trying to shuffle through a ton of dirty and half labeled tanks. I’ve been here twice and Amanda has been extremely helpful and knowledgable. The prices are very reasonable, and they have a wide selection of high quality juice from 0 to 24mg in nicotine levels. I highly recommend checking this place out. My two favorite flavors at the moment are Pixie Dust and Blueberry Muffin. My husband loves Tiki Chill.