Autoplex

A monument to the phrase «you get what you pay for».
I asked to drive a test car and am not sure what variable (the cold weather?) discouraged the salesperson to barely attempt to sell me a car, but when he finally sauntered over, the car I came to see had a dead battery, a headlight out, a tire with low tread, and it sounded like some mechanical issues, even though it was a low mileage 2015 model. Not a good look to have cars on the lot that wouldn’t be ready to drive off the lot if someone wanted to purchase it. Then no one followed up with me.

I went to this dealership because they had a rare jetta wagen tdi manual. I don’t get greeted when I walked in. I felt that I was bothering them by walking through the door. so finally one of them asked my intentions. big suprise it’s to buy a car. so they guy tells me where the car is that I came 60 miles to look at, then the battery was dead. so while the car was charging they asked me if will fill out the app OK that makes sense. so I fill out the app and I expected to see and test drive the car. no no no I have to deal with the incompetent finance manager. I just wanted to see if car was worth it and have the power to walk away. every single thing on the app he had a problem with reading it or in his case it was comprehension of the English language which is alarming because he is an a American. Then after an hour of dealing with this guy the offer comes back as no good. I knew I was going to have a tough time with financing because of my lack of credit I have plusses in my columns. I great paying job, no debt, youngish and money up front. but that didn’t matter he treated me like the scum of the earth. so instead of asking me what would like in a car he came up with alternate cars to get. I will point out at this point I still haven’t test drove a car here, nor do I ever. his «great» ideas for alternates were stupid to say it kindly. To wrap this up this place is awful, the staff is uneducated in basic human interaction and in cars. so if you want to waste your only day off this week and not get car and burst some blood vessels come here. worst customer service experience ever.

Where do i start?
My husband got an infinity G35 from here. He went to see it one day and was told to bring $ 400 – 500 for down payment.
He came home we got the money off our account and went back (this time together) to get the car. Well when we got there the down payment had turn into $ 800. That should have been a red flag, but he really wanted the car and just said fine. Mind you this was our first time buying a car so we were inexperience and didn’t ask al the right questions. Next thing we are getting ready to do the paper work and of course we asked for the carfax. The carfax looks good, the car wasn’t in any accidents and only one owner. They rushed us though the paper work and he informed us that they needed a debit card because the payments needed to automatically come out. I told him I didn’t feel comfortable living that information and that I would rather make payments myself. He said we HAD to so I gave him my card number, expiration and 3 digits on the back. Well we go on our way and they call me a day later to ask me for my card number again because they lost it. I went off because if someone found it they could take my money. They call back again and said never mind they found it.
Now 2 years later my husband got into an accident and we get again a copy of the carfax. The carfax has like 8 – 10 accidents and two owners. COMPLETLY DIFFERENT from what we got! We went and looked at our paperwork (we kept it all) and sure enough they gave us a different car carfax. Again maybe it was our inexperience, but this placed was terrible. We will NEVER go back here. We now have two new cars and when thinking about where we could go and get our cars, our first thing was NOT coming to Autoplex. They are crooks, Kiera and are the worst. Go ahead and buy a car here, you will regret it. Oh and I forgot our airbag light came on 2 weeks after we got the car. We took it back and the wanted to charge us to fix it. Eventually they «fixed» it and the light came on again.
Come to find out the air bags had came out during one of the 10 accidents…

Dont buy from these guys. I wish I would have looked at Unilocal before I did. I bought q van from them that didnt seem like it was in horrible shape. When I pulled up to the lot the van we were looking for had a flat. Which is understandable if it had been sitting there for a while. He told me to test drive it then he would fill it with air… Great idea! Lol. Omg… But I had my 3 young kids with me and wasnt thinking clearly. The guy was actually very nice but my complaint is about how unconcerned they were for my childrens safety. The next day when I got off work and picked up the kids the car started shaking. I immediately called them and said look theres a flat… you told me it was fine after you drove it away and filled it with air. He tells me to drive it back and they would fix it. Great idea again… Drive 20 miles on a flat with children in the car… My Lord!!! We took it to the shop and after sitting there for 2.5 hours they told us the LUGNUTS were loose and its a good thing we came in because the whole tire was about to cone off!!! Hello… You Dont tighten the LUGNUTS after you change a tire!!! Dangerous especially with my babies in the car. The car still squeaks a little and needs new brakes but that was expected from a place like this. Its a shame people cant be a little more courteous of others these days. Read reviews!!! I wish I had!

I pulled together about 15 different options for used cars in our budget at stores across the DMV, as far south as Fredericksburg and Manassas. The 2006 Hyundai Tuscon from Autoplex was our third highest choice, but after seeing two really banged up cars elsewhere, we drove to Autoplex. We’d called and asked if they would negotiate price over the phone a few days before and an associate said just «to warn» me that the manager would only knock 2-​$ 300 off the price.
The car looked okay for a used car, inside really dirty and stained, but outside not too bad, test drive went okay, did donuts in the parking lot, tested different things, looked under the car, etc. The manager ended up actually knocking off $ 500-​$ 600, throwing in a warranty, and at my request having one of his guys thoroughly shampoo the seats and carpet and detail it. (which made a HUGE difference in the appearance.)
All was fine until we went to the store immediately after we left the dealership, and when turning the wheel hard in to a tight parking spot, a very loud squealing noise happened. I knew it was likely related to the power steering system, which was not covered under the provided warranty. The owner offers to have his guy look in to it for me since I called on Monday after a Saturday purchase (and not charge me for the labor), but it’s so far from Vienna for me that we took it elsewhere, where they identified 3 issues. I fixed the smallest one right away because it was cheap and it was… squealing.
The other two, I called the owner back on, and he would do the labor on one for $ 80 if I provided my own part but would not touch the other problem. That was actually not a bad deal on the one thing, but they do not have loaner cars, are not readily accessibly by public transit, have no real place for me to wait and work for a while, so it was too much of a headache to have to go all the way out there to still need to take my car to a second mechanic for work.
The owner was nice to offer, and didn’t *have* to– and of course being the snark he was, he let me know that at each turn and lectured me like a teenager about how it’s a used car and things may be wrong with it. However, the fact that a mechanic identified $ 1200-​$ 2000 worth of pairs for a $ 6,500 used car the first time he opened the hood, these are things the dealership really should’ve caught, and for that, I just can’t give more than two stars.

The «boss» was super snarky in his explanation of why he couldn’t give us a 2500 $ discount on a car that looked like someone covered all the exterior damage with black electrical tape (and there was A LOT of exterior damage). No one there was especially friendly and our request for a Spanish speaking employee was ignored. Like, I’m sorry people, but if you’d rather be home with your family on weekends then quit your job, don’t take it out on potential customers.

I bought a commuter car last month to keep the miles off my truck and save some $$$ on gas. It’s what you expect from a small time dealer. I read the reviews of this place before seeing the car I wanted. I waited 1 month before making this review to see how my car ran. Service was avg, I did not like how the finance guy Nader treated us but was expected sense I brought in a credit union check… I was happy with my savings vs big dealers like pohanka or Linsey… My car had minor problems that I knew I could take care of like 1 window was off track and my brake change light (has new brake pads) came on because the fluid level was not topped off. All fixed now under $ 5 for fluid. Most used cars are going to have some problems that’s why they are used and for sale. It’s up to you to find the right one with the problems you can handle. If you want that perfect used car you need to go to the big dealers that pay $ 100,000 plus in advertising… and soon as you drive away your car lost 3-​$ 5000 in value because you paid high retail for car they bought way below trade in price… or black book pricing… If you make it this far in my review. the guy who got ripped off on financing next time you should go to car dealers with a big giant lollipop in you hand.

The cars they sell are junk. I did not see one clean used car. I test drove three and they all had issues. The bodies had too much wear and tear for their age. I’m glad I didn’t buy from them.
Avoid!

I bought a car from autoplex. They were not financing at the time and walked me to they’re «finance guy «(chiek diallo) next door, who ended up being a completely different dealership. The price of the car was 4000 with 1000 down. The finance guy took the 3000 $ loan and wrote it for 8000 $. I went back to autoplex some months later were I was told they have nothing to do with it because I bought my car from icon motors and theyre finance guy mr. Diallo was incarcerated for fraud. Autoplex is owned and operated by crooks. Buyer beware! !!!

Unilocal, this is not the right service you provide. 10 filtered reviews and 8 of them are clearly describing actual experiences. How much did you sales person make by hiding them? Your business practices stink.