Auto Connection

Do not purchase a vehicle from this dealership. They are very money hungry and deceitful! If you do decide to purchase a vehicle from this dealership, do not expect your referral bonus that they’d promise you. In the state of VA, they cannot write a referral bonus to the customer. The way the dealership advertises the deal is that you get $ 100 for referring people to the dealership. Moreover, the sales manager «Jay» once you’ve completed your sale with Auto Connection, treats you like complete scum. You no longer are valuable or worthy of customer service you expect from any business you do a transaction with. Save yourself the time, stress and energy and go to another dealership who values their customers! Very poor customer service from each and every person who’s employed here. DO NOT WASTE YOUR TIME, OR MONEY!!! YOU’VE BEEN WARNED!!!

I received several calls from auto connection financial department for a couple of days. After returning their call because my husband and I was looking for smaller and newer SUV.
They told me I had to come in immediately to get this loan. They stated that if I don’t find anything on their lot that they will find me a vehicle within a 50 mile radius. The rep stated some will call me with the amount I was approved for which was $ 28 000 with no down payment required. I asked if they had a website and it given to me. I immediately checked out the website. Once the young lady called back and stated the amount I asked for the website again. She gave their website and auto trader website. She told me to put in their code 20 110 and to search for vehicles. Once I arrived I was helped immediately and checked in. After we submitted my info she asked what type of vehicle we were interested in and I told her a SUV. She told me that they do not have any SUVs at the time and the amount I was approved for I can only get a car for $ 15 000. I told the young lady what I was told over the phone while gathering my belongings. I didnt argue I just requested my paperwork and to be taken off their call list. I was extremely upset because I took off from work and came from Hyattsville MD. They give misleading info to get you there so they can give you they vehicle they want you to have.

Contrary to the negative reviews I had a very pleasant experience! Nelson my salesman was great! He helped me get out of my situation and into a 2012 Jetta yaaaass! lol I recommend them to anyone and I will be back soon for a upgrade!

Straight waste of time and energy! Was in talks with these ppl for the last three weeks and they told me everything except for what I needed to walk away with a car today! Oh so I also needed 1000 dollars as well… oh ok let me just pull that out of my pocket real quick! How about no! Thank you for wasting my time, gas and energy!

The worst car company on the planet!!! I wish I could give zero stars. They call and give you an «approval» but when you drive (45 mins) to the lot, it’s all lies. I got a phone call and two text messages, stating that I was approved for $ 28,000. When I got to the lot, the salesperson stated that they didn’t consider my rent and other bills (even though the lady stated that customers are approved from gross income). I should have turned around when I heard another customer arguing with a salesperson about this same issue. Horrible just horrible!!!

I don’t write reviews but I had to take the time out to write one for this bad business!!! First I applied online for a loan this place was the first to call me and say I got approved. So I took off work and went into the dealership and when I got there I wasn’t happy when I walked into the door. They had me wait for two hours to see if I got approved which they told me I already was the day before I came in then they tell me I got approved but my car note was going to be 189 monthly but they don’t have cars on their small lot that the note didn’t go with the price of the car! Basically saying I need to pay more monthly to get one of their cars! The guy JAY said for a 11,000 dollars Chevy Sonic will be 350 a month! For a used small car like that I told him no thank you and walked away. Please please please don’t go here it’s a waste of time I will never do business with them again.

Customer service they get a perfect ¹⁰⁄₁₀. Very friendly employees ready to help and answer all my 21 questions.
Theinvitingy sync well and works as a team and not an as an individual hungry for a quick sale.
Lamar & Toni did great getting me a car I want at a decent monthly payment.
***The office itself could use a make over***
Smooth quick easy process.

This place was a joke… First of all they called me and told me I had a approved loan that all I had to do was bring my paper work… when I got there I bearly seen any cars in the lot and it was I hole in the wall but I tried to keep a open mind, I brought them everything they asked for over the phone and they then told me they couldn’t do nothing unless I added my husband on the loan after I drove 2 hours I told to the Manger Tony and he took as a joke he wanted us to drive back 2 hours to get his pay check stubs what a joke … I dont recommend this place to anyone and if you get a phone call you better think twice before taking it seriously… a waste of time and gas !!

Best place to buy a car. Auto Connection really helped me out of a bad situation. I recently totaled my car and my insurance company would not pay off the full balance, leaving me with owing $ 5,000 on a car I no longer had. This was creating an issue trying to get financing on a new car and was stressing me financially because I had to pay for a rental at $ 325 a week. By the grace of god I found Auto Connection who was able to finance me and get me into a new car! They even included gap insurance for me so I will never be in that situation again.

I visited Auto Connection last night with my husband. It was the WORST experience ever. There was nobody in the office to greet us when we entered. Then when we was greeted. The guy wasn’t dressed professional at all. The young lady that was there to process our information was more concerned about the new Cadillac DTS that I purchased from another dealership. They told me that your job is your credit. We the both of our income. We making close to $ 100,000 a year. But, the young came and told us that we only qualified for a Sentra. We laugh in her face and left. AUTO CONNECTIONS IS A JOKE. I will never return to this place and I will never recommend any to go there. To the owner if you read the reviews on your business. You really need to train people that is qualify to work CUSTOMER SERVICE. Also, please update your inventory online. Because, when people get there to your lot the cars online isn’t the same cars there.

THESE PEOPLE ARE A BUNCH OF LIARS AND CROOKS!
They will call you non stop on the phone telling you that you’ve been approved for a certain amount. When you get there none of the cars on the website are on the lot. They will try to sell you basic vehicles that nobody wants. While I was there I had a friend of mine that was with me call a salesman from her cell phone. We watched him pick up and proceed to put her on hold while he supposedly looked up the price of the car. while in reality he was fiddling with his cell phone. then he hung up on her and when she called him back he said they were disconnected. What a crock. a complete waste of time. STAY AWAY FROM THIS LOT. The cars that were there were basic and not even detailed.