American Disposal Services

Unhelpful with terminating service.

They are awful. Sometimes they don’t show up and when you call, they tell you they will come on the next scheduled day. Even though I pay for twice a week service, when they only show up once that week, there is no reduction in the bill. When asked for credit for no show, they say that since they will be picking up all the accumulated trash when they do finally show up, no credit. They are sloppy too, trash must fall out of the truck as they drive around because I find more trash in the street ever since they took over doing our development.

If there a choice between taking the garbage to the dump or using the American Disposal Service, the garbage to the dump and dispose of the American Service. They are not worth the frustration.
Forced to switch from American Disposal from Charlie and Sons. The routes were bought out.
I prepaid for a year with Charlie and Sons. When the wheels of the garbage container broke off, American delivered a new container in three weeks. When the wheels fell off the first day, I was told I had to wait another three weeks. When I asked to talked to a Manager, the manager never returned the call. When I wanted to switch to a new service, they told me I had to pay a cancellation fee. When I dropped the service, they told me another week and a half before they would pick up the container.
Poor services, incompetent customer service. Fortunately there are competitors. I signed up with another company, they delivered the container on time and it was not broken.

These guys are great. I have never had a problem getting someone on the phone (for special/​large pick ups). My son runs to the window when he hears the truck and they always look for him and take the time to wave, do a little dance or whatever to make him laugh.

Terrible services. They consistently mix recycling with garbage. I have watch them do so several times. Customer Service says they don’t do that. customer service supervisors are always unavailable.

Generally they have always been pretty reliable w/​regard to collecting the trash. They missed a section of my neighborhood however and I called to tell their office about the oversight. They promised they would either 1) return to my neighborhood later in the day or 2) call me back with an explanation. Neither occurred even after I reminded them a second time. It’s the only time I have dealt with their customer service and it was disappointing to be misled.

Pros:
Affordable
Timely
Convenient
Cons:
Sloppy service sometimes
I live in Woodbridge, Va. and I used to use Cardinal, one day a solicitor came by with a good deal and I’ve been with them ever since. I have no complaints with the service. I price is really good in my opinion. I love the fact that the recycling bin is full size. Sometimes the workers knock the cans over and don’t pick them up, so for that I deducted a star, but other than that I have no issues.

Our trash and recycling are picked up in a timely manner and the trash/​recycling guys are very considerate (try to get out of your way as quickly as possible if you come to leave for work when they are at your house – or wait a second if you run out bc you forgot to put the cans out). It would be 5 stars except the costs go up almost every year (in small increments) and we have trash twice a week but recycling once – and in our house at least we would like recycling twice. overall i’ve had good experiences with them. (we are in Lorton, VA)

American Disposal is awful! The service our HOA in Woodbridge. Whether it is walking all the way up our drive to take a shelving set that we had varnished and had out drying (they threw it into the trash truck, went over, got the shelf insert, and took that too) to walking up all the way to our garage door to remove our empty trash can (yes, it was empty, that is why we did not put it out on the street!) and then kicking it and wheeling it over to the woods and throwing it off the cliff for no reason, their crews are thugs. And they will not replace the trash can. WE HAVE THEM ON VIDEO TAPE doing this. It is amazing that they go well out of their way to be cruel and treat property like it means nothing.
The office is no better. One day someone nice says they are happy to drop off a larger recycle bin, and the next day someone calls and says «buy your own or buy ours.» Of course, we know if we buy our own, they will throw it away. We have read other reviews on this site.
If we had our choice we would NEVER do business with them!

American disposal services has thrown away my clearly labeled recycling containers three times now. The recycling containers have met their specifications and have been clearly marked. I called the company to see what can be done and they told me to buy their $ 10 smaller bin and that they would let their driver know to be more careful. This is extremely poor customer service. Because I’m under an HOA I cannot get their larger bin with their logo that presumably would not be thrown away by their workers. Their workers are nice enough when I talk to them, but like any good garbage crew, they are quick. I recycle almost everything and their smaller bin with their logo wont cut it on a once a week pickup. Because they’re smaller bin won’t work for me and because I don’t want to buy yet another garbage bin to have it be thrown away I was at a decision point, which, their customer service rep had made for me with their poor service solution. Their customer service answer of put a $ 10 check in the mail for our small bin says to me that they don’t care about recycling and their customer satisfaction. Had they offered me a free smaller bin I would’ve taken it and the matter would be put at rest; I just would’ve recycled less. I’m tired of buying bigger bins just to recycle for this company that doesn’t care. I hope my HOA decides to switch companies sometime soon so we can effectively «take out the trash» by removing this company from our needed services.- update A few hours after posting this I found my recycling bin a few houses down in front of the neighbors house. It was not there when I originally looked up and down the street but it was returned somewhat to its location.

I bought a townhouse and my HOA use this company. I don’t have a recycle box nor trash can. I can go with out the trash can but I need my recycle box. I purchased a portable recycle box from target and put them outside for recycle truck to come pick it up but that was not the case. The trash people pick up that recycle box. Why did they took the recycle items and dumped it to regular garbage? What is the purpose of recycling anyway? I called and asked for a recycle bin and the lady told me it would cost me $ 10. I explained to her that I was a new owner and it didn’t come with the house. She told me that I still have to pay for it anyway but she advised me to go to Home Depot or lows to buy a new bin and mark it as recycle. I told her that was I did before but they still took it. I didn’t get a clear answer from her so I guess I will have to go to Home Depot to buy me a new bin and hopefully they will not dump it in the regular garbage again.
2stars for the quick answer only!

I have been a satisfied customer of American Disposal for over two years! They have been professional and provided great service. I’ve called them for several bulk pick ups which have gone well. Fortunately, I haven’t had the negative experiences of some of the reviewers here.

This company also operates in Kennesaw, GA (and surrounding areas). Their trucks repeatedly drive at 45mph+ through our neighborhood (we live on a long street). THIS IS ABSOLUTELY RIDICULOUS!!! I tried calling their local number to speak with a manager and waited 10 minutes on hold only to get a recording saying that my approx wait time is an additional 10 minutes. I realize that they are trash people, and maybe they can’t get good help, BUT that is crazy. Do business well or go out of business!!!
Jason
Oh Yeah… I used American Disposal Services at one time (at my old house) and switched due to their service being very sloppy. They repeatedly dropped trash out of my closed container and just left it in my driveway.

Crappy service … they are double billing on one address. Repeated follow-​ups have not be successful in terminating my automatic billing problem. They are even asking about a trash can that I turned in over two months ago. I have followed-​up those issues previously and nothing has happened. I have asked for the supervisor, but no call, and when I called again, the phone gets disconnected automatically. I am hoping that Montclair MPOA will help resolve this issue since I have moved after selling the home and I am not near enough to knock on the office door. The business is poorly managed and not customer responsive.

I have these guys; not impressed. They are so sloppy when they come there’s is a line of trash up the street blowing all over. Just pick up your mess n I’ll add stars

Update:
Jessica, from American Disposal, called this afternoon. She was extremely helpful and explained why a fee was instituted. She was also very sympathetic to my frustration (listed below). She cared about what I told her and offered to help fix the phone system issue. I was definitely leaving American as a customer until she called. Thank you, Jessica.
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American acquired our route from a smaller carrier. The service was good until a bill came recently and I wanted to call about a small fee that was added. The fee seemed to be in error and I thought it would be easy to call and get it removed, or obtain an explanation.
After two few weeks have passed, and approximately 5 phone calls and about an hour of my time later, I still have not been able to get them on the phone. There have been two times I’ve waited nearly 20 minutes, only to be transferred back into the same automated answering system. Both times the «estimated wait time» was 15 minutes or less. Unfortunately, I could not wait so long on the other three calls made and had to hang up.
Over 24 hours ago, I called and tried a different prompt. This time I was able to leave a message in the new commercial accounts department. I asked them to please call me since I have had such a hard time getting a customer service agent on the phone. There have been no return calls to this point.
It is getting to the point, regardless of quality pickup service, that I will have to change carriers. There is no use in doing business with a company that does not offer a way to speak with anyone.

Door to door salesman showed up on a Saturday morning in be pouring rain. When I told him my husband was the person to talk to, he asked if he was home, and when I told him he was away for the weekend… he ACTUALLY asked me to call him so we could make a deal! No WAY! I just had to shut the door on this rudely persistent jerk.

Worst company ever! They raise there rates all the time and the do charge a fee to cancel! But there customer service people are easy to deal with.

Reading all the negative reviews would give me pause, but I have had nothing but good service from this company. I have no complaints about the service. Whenever I have interacted with their workers they have always been pleasant and courteous. Customer service has been responsive and my dealings with them have always been satisfactory. The price I pay has actually decreased over the years, because I get a «senior» (old mo’fo) discount.
My local community association (LRCA) negotiates annually with trash service companies, and we have had American for many years. Perhaps that’s why we get such good service. Another factor might be the cookies — my wife has always made up Christmas packages for the trash pickup people, the postman, the UPS and FDEX guys who service our house, and we have always had nothing but the best service from all of them.
Maybe you should try extending a little courtesy — it goes a long way!

Horrible service. Charged me $ 20 administrative fee to cancel? Is that legal? I never signed anything? Raised my rates 50% in 2 years. I’d rather take my own trash to the dump then deal with these crooks!