Valvoline Instant Oil Change

I went in for an oil change for my 2014 hatchback, and decided to also do a tire rotation and replace my air filter. After waiting outside the service station for my turn; I pull in and am shortly sent home. They were out of my oil filter. I came back later after receiving a call that they’d picked some up. Then my car was serviced as planned prior in the day. When I was guided out the garage, I noticed my tire pressure light came on. And it wouldn’t turn off. So I turned around to the back and told them. They put air in it and sent me on my way, without even checking why the light came one when it was fine prior. But they’re the professionals. This morning, on my way to work, the same tire was completely flat. Rim touching the ground. Leaving me with a towing bill and a new tire expenses because I didn’t have a spare nor was my original tire fixable. I even had to miss work. Not ideal. They could’ve done it right the first time, or checked why my tire all of a sudden was so low, and just accepted their mistake and fixed it. A few employees were nice, a few looked slow, tired and lazy. I expect integrity in most business but especially when working on cars. I most likely won’t return nor will I recommend.

I am currently here and so far they are great dudes. Paid the avg amount Id pay at dealership except a lot faster. It’s a drive thru so you are in your car so if you wanna see any foolishness going on you can, except beneath your car. They top off everything as most places do. Just keep your window up as the smell of oil may make you nausea as they ask that you leave your keys on dash.

Had two cars in the garage working on mechanical issues for 30 mins. What happened to designating one lane for oil changes? I sat waiting on a update for 10 mins before anyone came out. I recommend driving pass this Vavoline. Very sketchy service here.

Fast and great service! Even though there was only 2 guys working when I came in they managed to get the oil change done in a short amount of time. Services was great too

I’ve been coming to Valvoline for years for my oil change since i’m in and out within 20 minutes. This is my first time to the Manassas location. Unlike the fairfax location, the employees are much much less enthusiastic. I called before I came in and a man picked up, convo went somewhat like this:
Me: Hi! Do I need an appointment come in today?
Man: No.
Me: Okay, what time do you close today?
Man. 5.
Me: Okay, great. Thanks so much!
Man: Uh Huh. *Hangs up*
(all in a very monotone voice lol)
When i arrived, the employees acted in the same manner as the man on the phone minus one gentleman. I wish I took down his name. I called back later and he was very patient in going through the steps to reset my oil change light in my car over the phone. I was in and out of this location within 15 minutes. I will keep coming back to valvoline for their speedy service but their employees could be slightly more enthusiastic when speaking & working with customers

Had both cars serviced with efficiency and professionalism. New manager is doing a great job. Will continue to have my vehicles serviced at this location.

I have been coming to this location for the past couple years, and I have received nothing but excellent service. My first visit unfortunately happened after my timing belt snapped on route 28, and luckily I was able to coast in to their shop with minimal damage to my vehicle, and they were kind explained everything to me and got the repairs done in a timely fashion. Actually I would say more than a timely fashion, because they were pretty darn quick. Naturally since then I have been taking my car here for oil changes as the convenience factor is off the charts. The experience I had today though really enforced my want to continue to be a customer of this location.
I had pulled up for a standard oil change and to have the gentleman check my fluids and my tire pressure, which they did fantastically and assured me that all I needed was wiper fluid which is pretty darn great. After a few moments tinkering underneath my car, the gentleman assisting me notified me that they had mistakenly drained my transmission fluid as well as my oil. I was kind of weary as transmission fluid flushes can be quite expensive, but they actually filled my transmission back up for free and assured me that it should be running even better than it was before. I think it’s great when businesses can take accountability for when they made a mistake and try to make it right, this enforces my want to continue to come back here. After this, they changed my oil pretty quick, tested my lights and wipers for me and assured me that my car should be good and sent me on my way.
All in all I was only in there for about 30 minutes, which is also pretty darn great and the service was excellent to boot. I would absolutely recommend coming to this location for an oil change.

I visited this location after seeing a couple of employees holding ‘No waiting’ signs by the entrance. I decided to try the service as I was on my way to work and figured I’d see how quick the service would be. I pulled into the bay. The manager greeted me and the guys immediately went to work on my car. They checked and topped off all fluid levels. I saw the mgr give the mechanic a New oil filter to use and they showed me how dirty my oil filter was so I had them replace that too. Plus I used a $ 10 off ciupon I found on the internet while I was waiting. They did all this as I sat in my car and 20 minutes later I was on my way to work. I will be back!

I hate to call a place questionable… but something seemed really off about my experience.
Yes, the oil and filter change was handled well, and I have no complains about that. The total for my service came out to $ 120. When it came to the bill, the mechanic working on my car took me by the side and said if I paid cash they’d knock it down to $ 90. Hard to not find that incredibly suspicious. I understand getting a cash discount, sure, but taking me by the side to offer 25% off if I paid by cash? I couldn’t find anything to support that this was actually an offer.
So, 3 stars. Service was great, but the «deal» really kind of left a weird taste in my mouth.

I travel constantly so knowing I was over mileage from my last service, I saw these guys on my way to a meeting and stopped. Henry was courteous and got me out of there in 20 minutes. A $ 5 coupon from Unilocal was a bonus. I liked sitting in my car and going through emails while all the action was happening under the car. No worrying about anyone getting my car dirty or wondering what they are actually doing «behind the curtain». Very happy.

They get 2 stars for the speed of the oil change since it only takes 5 minutes. But that’s it… They get –3 stars because they cut their windshield wiper fluid with water and/​or they use cheap wiper fluid. It has been really cold this winter and every morning that it’s below freezing, guess who can’t clear their windshield when dirt or debris gets on it? This guy. Because that crap is frozen! I’ve been forced to drain my wiper fluid reservoir and fill it with legit fluid so I don’t get in an accident. Don’t be cheap Valvoline!

Since being in the area for about 9 months now. I’ve come here a couple of times and the guys here are really nice and knowledgeable. They are pretty quick and get you in and out in less than 30 mins (depending on everything you want done). I highly recommend them. Great job guys!