Mammoth Sierra Reservations

DO NOT CONDUCT BUSINESS WITH THIS BUSINESS. ESPECIALLY IF YOU HAVE CHILDREN, you SHOULD NOT FEEL SAFE staying at these residences, especially in their bunkbeds.
I traveled with 3 of my friends to Mammoth. On the fourth or fifth day, three of us were in the hot tub while one was back in the room taking a nap. He had drawn the short straw and had the top bunk and had been using that all week. When we returned, we found out that the top bunk in which he was sleeping had fallen through and crashed onto the bottom bunk. His arm was cut by a nail/​wood and drew blood and left a scar. After patching up the wound and documenting it, we immediately contacted the management via e-​mail and phone call.
We recorded the time and location of the incident and e-​mailed the management with photographs. No one from the management seemed to take the issue seriously. They sent a person over to fix the bed the next day, but did nothing to document the damage or ask us what happened.
Let me be clear, had someone been sleeping on that bottom bunk, they could have been seriously injured or worse. Had a child been on the bottom bunk and the bed broke, they would have definitely had to have gone to the hospital for lacerations or fractures or worse.
The reason why I am so dissatisfied with this company is their lack of professionalism and sense of responsibility to their customers. They did not ever apologize or show any remorse for the unacceptable situation. Their furniture broke and hurt one of their customers. After some hassling, they decided to ‘comp’ us a $ 150 charge which doesn’t even pay for half a day’s stay. The damaged bed required a repair for which they sent someone the next day. Aside from that no one from the management came and talked to us or ask us our side of the story. This is the equivalent of a chicken served at a restaurant that was undercooked and dangerous to the customer’s health to which the restaurant owner blames the customer for the state of the chicken as it was served to them.
Instead, they insinuated that we had caused the damage and that it was our fault. They further implied then, that we were lying about this and trying to swindle money out of them for no reason.
The 4 of us are veterans with over 25 years combined service in the U.S. Navy and Marine Corps. We are honest and good men. We have over 6 combat deployments between us and two of us have been honorably discharged. Two of us are still serving, one of which is deployed to combat now. This management knew this (because we asked that this issue be resolved before then) and probably decided to wait us out. Unfortunately because we have better and more important things to do than to deal with an unprofessional company, we can only resort to leaving feedback in forums such as these to warn other customers.
We are not lying and we have always maintained the events which were documented and sent to the company as the truth. Their lack of business ethics and complete disregard for a sense of responsibility to their customer is apparent and obvious.
Do not let them fool you into booking a room with them.
I am happy to provide all the correspondence we’ve had with the management if asked.

DO NOT BOOK A VACATION WITH THIS COMPANY. Awful and unprofessional are just a couple of words to describe this company’s culture and work ethic. Shady business. Aside from nice rentals, when an accident occurs they will point their finger at the guests and offer no assistance. During our stay our friend climbed into his top bunk at 5pm to take a nap after a full day of skiing. The bunk collapsed injuring him and thankfully no one was underneath because the injuries would have been extremely severe. This pathetic company was notified immediately with a narrative of events and photos of our injured friend and the broken bed. They did nothing nor try to reach out to us. Then they finally implied «beds don’t just break.» They do not know the structural integrity of dried pine in the loft, nor the load bearing strength of the nails used. This company called us liars and found it suspicious. Congratulations, they insulted four US Naval Academy graduates, two of us are still on active duty serving as commissioned officers. Indeed accidents do happen like this and we just wanted them to take responsibility. If you rent from this company and find yourself in a similar situation they will immediately point the finger at you like foul play has been involved. Save yourself the time, energy, and money and rent from a professional company that does not insult guests. This company is a complete joke and I tell everyone to avoid them at all costs. I’m going to let the mayor know as well how awful this company is.

Exceptional service was provided to me by Sonya at Mammoth Sierra Reservations. We had a change in plans and she made sure the situation was handled quickly and without any headaches. I appreciated her positive attitude! Thank you for providing relief to my bad situation.

Mammoth Sierra Reservations manages a bunch of property around Mammoth. Some property are better than others. The Château De Montagne was the one I booked. Fortunately, I didn’t have a bad customer experience or have to deal with rats raiding the place. Thank goodness cause I would have made their office my home for the weekend. You could read my review of the Château De Montagne here:
Overall, Mammoth Sierra Reservations served its purpose and kept up its end of the bargain. I didn’t have any sh*tty customer service experience and I really like the fact I didn’t have to deal with anyone. I would definitely recommend them if you’re looking for something not as high end as the Ritz Carlton. I would say they’re in the league with Motel 6.

We had a great time staying at one of their properties called Juniper Crest 27. Very clean and the staff at Mammoth Sierra was very accommodating to our needs. We vacation here yearly and will definitely be calling them again for our next stay.

We rented a condo here for my friend’s birthday trip over Memorial Day weekend. Have to say I was thoroughly impressed with Mammoth Sierra. Checking in and getting keys was a breeze, the condo was in great condition, very clean, updated, etc. But what really set this trip apart and the reason for my review is that on our first night we accidentally left the light on inside the car after unpacking our things. The next morning? DEAD BATTERY! :(I called the reservation agency on Saturday morning to ask who we should contact but they offered to send someone over to give us a jump!!! He showed up 15 minutes later (Luis maybe?) and we were back in business. Little things like this can make or break a day on vacation, so thank you for the great service and for taking care of us in Mammoth, we’ll be back again!

I am extremely happy with the Mammoth Sierra Reservations service they are extremely helpful, considerate and knowledgeable in Mammoth Lakes area.
Have been renting from them for years without a hitch!

We had our worst experiences in a condo that was reserved through Mammoth Sierra Reservations! We’ve stayed in so many places before and never had such a bad stay! There were many rats in the condo and we called the management to either move us if take care of the rats and they never did!!! Everyday when we were out of the condo they would attack us and trash our place! They ate one bag our bread and kit Kat and a few other things the first time we didn’t know they existed. After that we had to put every single thing in the fridge but they still came and dropped our vitamins and even our utensil. to a point that we were disgusted to cook and eat at home anymore! Some of us didn’t even sleep well, cause if it was quiet they would show up! Also the bed sheets were not clean, we found blood and all sort of stains! We called the management many times and left messages, but they never returned our phone calls!!! even last day while checking out stopped by office and they told us they will call us and never calked us back! Very unprofessional! I don’t recommend doing business with mammoth sierra, extremely insensitive and not helpful!

A major disappointment and a downer for a trip we had high hopes for. Fairly rude on initial contacts even before arriving, non responsive to building issues while we were there, so on and on… I do recommend you try other mammoth services as they are usually friendly and helpful, unlike the experience here!

A complete and total disappointment. I called them in February and spoke to representative about a room for the weekend of March 4 for four adult males. The Mountain Shadows #4 unit was a perfect fit, one room with a bed and two bunk beds along with a sleeper sofa. I also told the representative I would accept the travel insurance. The confirmation that was sent shows only 2 adults and that I declined travel insurance. Since I received an invoice from the insurance company for the purchase of travel insurance I didn’t see a problem with the incorrect information on the confirmation, so long as the room was what I had booked.
We arrived at Mammoth about 11:00pm Friday March 4^th after a 7 hour drive from San Diego. I picked up the key and headed to Mountain Shadows. After a very confusing attempt to get in the room (and rechecking my confirmation document) I saw that the key envelope had us staying in La Residence #R. Up until this point I had no idea there had been a change. We found the new unit and discovered that the sleeping arrangements, one bed and one sleeper sofa, were unacceptable and not what I had booked. The sleeper sofa was far too small for two grown adult males to share and could not be pulled out as one of our group had to sleep on the floor. Another friend slept on the couch with a blanket and two of us grown, adult men had to share a bed.
I placed a call their office in the morning about 8:00am leaving a detailed message. No one returned my call. I had to call again later in the day to speak to someone. I was informed that an email had been sent out to let me know of the change. I never received it. I would have not driven from San Diego after work on a Friday for seven hours to share a room with three grown men They would not find me another room. I asked her to keep checking and I called back later in the day. At that time she told me that the only option would be for a homeowner to pay for the $ 140 cleaning fee to get a unit ready and that no homeowner would agree. I was completely shocked that they would not pay the fee in order to help satisfy an extremely unhappy client. She took off the first night’s charge which was helpful but didn’t solve our problem. We had to return to an unacceptable room that was inadequate and not what I booked.
I replied to the original email I recieved from their VP upon my booking to voice my dissatisfaction but no one to this day has contacted me. Stay away, completely unprofessional.
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