Adventure In Camping

I had a trailer pick up on Sunday & called immediately after I realized I had left some jewelry in the medicine cabinet. I know I had left more than two earrings (which is what they returned to me). I had six earrings and a necklace in there! Yes, it may have been my mistake, but a thorough search of maybe the drain pipe may have been called for, not just the medicine cabinet. Wasn’t even suggested by the company. The medicine cabinet could have opened in transit! If they aren’t down the drain then I really hope the employee who took them has a greater need for them than I do. They had sentimental value which I expressed to the woman I spoke with, Shannon.

We were loyal customers but after the severely late delivery of our trailer, and faulty equipment wired the wrong way by the workers. The company is trained to lie to the customer it seems to shut them up about delivery times. Very bad customer service by Stephanie (secretary in Sacramento) and Shannon (owner)!!! Need to go back to business 101 and figure out why customers are upset!!! Pls fix your service so you can survive as a business!!!

I hate long reviews, but the service from Adventure in Camping was so bad, this review is worth reading. Here’s my most recent experience. I rented two trailers for our recent camping trip to Lundy lake. We were there from Tuesday June 14 through Saturday June 18. We had 10 adults plus three grandkids. One is a two year old girl and the other two are a five year old girl and a 5 year old boy. They were to stay in one of the trailers with their Mom and Grand Mother-​in Law.
We were told multiple times that the trailers would be delivered between 2 – 4:00 PM. We arrived at the campsite near two. My son-​in-​law called Adventures in Camping at 5:15 and was told the trailers would be there within the half hour. They showed up after 7:00 PM. By the time they were set-​up, it was past eight. It was too dark to finish setting up camp as the set-​up revolved around the trailer’s being set-​up.
That night the temp dropped to the mid 30’s. It was cold. The heater in the trailer housing the kids did not work. They were crying about the cold. Since we had no cell phone service at the campsite, I drove down to where I got cell service, about a 10 minute drive, I called Adventures in Camping around 8:30, got the answering machine, left a message and returned to camp. Around 9:30, I decided to make another call, just to make sure they got the message. So I drove back to cell service and was able to talk to Stephanie. She told me she’d gotten the message and a service guy was already on his way. Cool! I returned to camp.
At 12:45, he hadn’t showed up yet, so I drove back to cell service and got the answering machine. Left a message, returned to camp. I wanted to be at the campsite when the service guy showed up so I could find out what had happened. Maybe something simple that if it failed again, I could fix it, maybe a fuse (where were fuses and leave extra fuses just in case). My wife and I didn’t want to wait all day for someone to show up, we’d already waited over 4 hours for someone that was already on their way (45 minute trip from Mammouth to Lundy), so we left camp, hiding the trailer key so the service guy could find it. Called and was able to talk to Stephanie again. She apologized for the service guy not being on time. I told her where the key was and my wife and I went on to try and forget the frustration of the morning.
When we returned, my son-​in-​law told me that the service guy had been there and did fix the heater. Fuse had blown. The heater worked Wednesday night and everything seemed fine. Woke up Thursday morning and the heater had broken again. Drove back to cell service at 9:30, called and talked to Stephanie again. Another service guy came out at 3:30. He told me that they had been having trouble with the batteries and he brought two new batteries. My 5 year old grandson was interested in watching the service guy work, so he was watching the guy changing the batteries when he asked why the black wire was smoking. The service guy looked and responded that the reason the wire was smoking, and the reason the heater wasn’t working correctly, was that the batteries had been hooked up incorrectly the whole time. That was why the heater kept failing. He corrected the problem and everything worked fine until we left the next day.
During my several phone calls with Stephanie, she told me that Shannon, the owner of Adventures in Camping, was aware of all our troubles and would make it right with us. We left on Saturday and i called to talk to Shannon on Monday. She wasn’t available. She was to return my call Tuesday, she didn’t. On Wednesday, i called and was told that she had emailed my wife and I should read her email.
I did read the email from Shannon and she blamed the entire heater problem on us for excessive use of the heater and felt, if anything she owed us for was being late in delivery. So how does anyone use a heater excessively? The thermostat is set at 70 degrees and it is expected to keep the temp at 70, right???
I did respond back to Shannon on Wednesday, totally rebuking her thinking the entire problem was our fault, but as of this writing, Sunday, I haven’t heard back from her. Not surprising.
Needless to say, unless Shannon makes a better attempt at making this whole trip right with me, I won’t be using Adventures in Camping again. There were two other trailer rentals associated with the problem trailer. More reviews to come, depending on what happens from here.

I see some people have had a bad experience, i myself have not, this is going to be my 5^th time renting from them.
Every year i have rent the 21RBS, but this year i’m going for the 231BH.
We camp at June lake, my wife love it, and my sister love it too, it makes it do easy to cook. and to keep every thing cold. and taking a shower is super nice.
Before we have camp at June lake every year for 17 years, it was a tent, ice chests, and a walk to the General store for a shower. had to bring camping stove, dishes, and every day when we was there we had to buy ice.
Now because of AIC, we are bring less things, like 1 ice chest instead of 3, i even use the ice trays so we don’t have to buy ice no more, pot and pan, and dishes are left home we use AIC, and i let my whole family used the shower. no more walks to the General Store and pay 1.50 for a hot shower and for only 10 mins of less.
To me i think they are saving me money, because we have to drive over 200 miles. and before we had thing packed inside the car and even outside on the roof.
We was like sardine for 6 hrs. and we had to stop for gas like 3 times. now it’s only 2 times.
This year I’m getting the 231 BH with a generator for 7 days at the end of July. and i even got the fire wood from them 7 bundles, because last year fire wood cost 8.00 a bundle. AIC cost 7.00 so it’s like buy 6 bundles and get 1 free.
I’ll put another post after my trip in July.

Great little company that works hard to make it right for you. The camping vacationer. Nice trailers that are clean, new or newer, parked and ready to go when you arrive.
They care about you, and honestly want your vacation to be as good as it can be… and do what they can to support that experience.

Our family has used AIC for our annual family/​friends camping trip for the past 4 yrs. we usually camp at Dead Man but this year changed it up a bit as it was only going to be myself and my husband. Our choice was to camp at Lower Lee Vining Camp ground so we could visit Yosemite. Because of an agreement AIC has with the camp ground they were not able to pull out the trailer prior to us arriving. Shannon told me when we leave Bishop to give her a call and she would have the driver meet us. When we arrived to the camp ground we chose our camp spot and within 30 min Keun arrived with the trailer. He was very professional. Set up the trailer and even though we told him we were familiar with the trailers he went over everything with us. We forgot or camp chair so I mentioned it to Keun… the next day while we were hiking ACI dropped of 2 chairs to our camp site! Once again it was a great time, thank you AIC. The trailer is always clean, staff is professional and courteous! We can’t wait for next year.

I’m only giving them 1 star because I don’t know how to give them negative stars. We ordered our camper for Twin Lakes, Mammoth. We arrived Friday afternoon around 3:30 and it has just been delivered. So far so good, camper was nice, clean and ready to go. This was our first experience with a camper so we were very excited. Friday and Saturday were great not a problem. Sunday morning came and an alarm started beeping in the camper. We thought it was the fire alarm battery but it wasn’t. It was the CO2/​propane alarm and it’s hard wired no battery. We weren’t cooking so we had no idea why this was going off. So we call the # we were left to call for emergencies and wait. We opened every window and put a fan in the camper. We called 4 times that day and didn’t get a call, text or service person even though we left messages explaining exactly what was taking place. The alarm went on and off the entire day and night. So at 10:00 when we left our last message saying we were crashing our friends tents we called it a night. Several campers came by during the day but no one could figure out why the alarm was sounding. Since it was the CO2 alarm going off we didn’t want to risk sleeping in the camper and it was too cold to sleep with all the windows and dan blowing and most importantly we wouldn’t be able to sleep with the alarm going off. Monday at 10:00 someone showed up but not because he was told of the alarm. He came to pick up the camper, check out time. He had no idea why the alarm was going off nor could he fix it. At that point we didn’t care. We were packed up and out of there. We did receive one phone call from Russ? Ronald? And when we called back we got an answering machine so we left a message. I have called twice since leaving explaining what happened and I’m still waiting for a return call. WORST CUSTOMER SERVICE EVER! I would never rent from them again. If they can’t take care of you when an emergencies happening it’s not worth it. The next night it snowed glad we were out of there.

I don’t even know where to start. The only pro to us using Adventure In Camping is that we had a roof over our head during our camping trip.
Let me just preface this review by saying that I am very easy to please.
Cons (get ready…)
— Mike (or Mark?) was very unprofessional, impatient and rude on the phone. I called to make a service request because our trailer was parked in a way so that we didn’t have access to our storage compartment and we couldn’t pull out our awning. He made me feel like I inconvenienced him by calling.
— Service response was blah. Not very prompt. Had to search for another AIC employee that was delivering more trailers to our campground. They seemed too busy for their own good.
— Delivery and set-​up was unorganized. After asking Joey (who parked our trailer crooked and forgot our water hoses) if he could do a quick walk-​through, he declined and said we were fine because it’s a basic trailer and easy to figure out. What? He even initials on our Trailer Check-​In Agreement that he went over special awning instructions… that’s a big fat negative.
— Quality of our trailer (#82) was not good. Our awning was ripped so we couldn’t pull it out to use, window coverings, blinds and screens kept falling off, the dishes smelled and the door was extremely hard to open/​lock/​unlock.
I could go on and on, but what it comes down to is that we will NOT be using Adventure In Camping for our future camping needs. I will be requesting a refund for sure! There ARE other companies that rent out quality trailers and deliver to your site. Do your research people!

Do not get any work done from these folks, as they do not stand behind anything they do… i had a brand new awning installed by them that started to fail. First it took me 4 phone calls and 3 messages before someone told me they will not fix it or even take a look at it because they are too busy… they didnt even say «let me call you back when we slow down»…simply they cannot do it. The worst customer service I have ever dealt with, as it was non existent. They did not even try…

Just OK this time. A few years ago I felt like it was managed better. The trailer was not level so that started off bad. For some reason this newer trailer would shake when walking or moving around and the other trailer rented years ago did not so not sure if it was just not setup properly or? The heater did not work as expected. It would turn on if you dialed it up but would not turn back on when it became cool inside. Had to wait for the inside of the trailer to become really cold before it would automatically turn on again. Had to turn the heater dial up again continuously to stay warm which was not the case with the prior rental. After they dropped off the trailer, it was missing the keys. I called and waited awhile for the guys to drop off the keys. They said hardly nobody locks the doors. I understand that we’re not in the city but if some kids decide to «use and abuse» the trailer while we’re away, I’m responsible for the rental so want some way to secure it. The keys did not work exactly as expected as you had to jiggle the key in the lock to make it function properly. The majority of the trailer was great. Frig was roomy, burners worked great, plenty of lights, plenty of storage and roomy bathroom. Guess you cant expect every rental trailer to be perfect but definitely more comfortable than a tent. Cheers!

We have rented from AC for 4 years now and last week was the worst experience we have ever had with an employee.
I’m not sure of his name, he was older with grey hair and a beard. He is MEAN!!! He pretty much yelled at my husband and father-​in-​law when he was delivering our trailer… they were only trying to help him back in the space which took him about 40 mins because he didn’t know what he was doing.
When he came to pick up the trailer he didn’t even speak to us. We still had some things to take out of it so he waited by the dumpster. My husband took trash to the dumpster and over heard him telling his partner that he told some customer off and that if he had a problem with him that they can take it out of the park.
Seriously what a jerk.
When he left he never said a word he just drove away with the trailer.
I’m really sad this happened because I loved this company. :(

We have rented trailers from AIC the past 2 years. First of all, the customer service is top notch. Every time I have called and or emailed them, they get back right away. I would highly recommend this company! It’s really nice to deal with a company that if there is a problem they do everything they can to resolve it right away. Can’t wait for our next Mammoth vacation! Thanks Adventure in Camping!

My family and I live in Houston, TX and prior to moving to Houston 10 years ago I camped as a child and with my now adult children in Mammoth and Rock Creek areas several times a year. The one thing I missed the most about California was our family camp outs in such a beautiful place. My Mom, and my grown children and grandchildren all decided to go camping like we did for so many years but how with us living so far? ADVENTURE IN CAMPING was our answer. Was it the affordable way we camped many years ago? No, but it was worth every dime.
I went online and found Adventure in Camping (AIC). I compared it to other trailer rental companies as far as rates, size and age of the trailers. Never renting a trailer before, only owned them I didn’t know what to expect as every Motel looks like a Hotel on the Internet so why should this be any different? They offered older trailers at a lower rate and newer trailers at a slightly higher rate (We went with the newer trailers). My Mom is not internet savvy so I needed to find not only my family a trailer but her one also and AIC fit the bill! We flew into Reno and rented a car, drove in with groceries in two to our delight a beautiful, clean trailer with anything and everything you could want for pots, pans and dishes! All very clean along with super clean linens. Since we were flying it restricted what we could bring so it was a huge relief to see such a well stocked trailer.
Both trailers exceeded our expectations, on the site prior to our arrival, Everything was as promised and would DEFINITELY recommend them to anyone who is looking to bring a suitcase of clothes and stop at a grocery store to pick up your groceries and just have a great time!
Thank you Adventure In Camping for making our families vacation so wonderful!

My family and I have used Adventures in Camping every time we’re in Mammoth, ever since I can remember, so I decided to use them for a trip I went on with my friends.
Their staff:
They’re great. Very polite, sincere people who are prompt and stay true to their word.
Their trailers:
I’ve stayed in so many of their different trailers and they’re all top notch. These trailers are up-​kept so well and make camping a lot more fun. Having a warm place to sleep, or having a play to escape from the bugs, or a place that’s somewhat like home to be in if you’re sick — is so nice.
Having this trailer was actually one of the only things that convinced some of my high-​maintence, city-​slicker friends to come camping!
Overall, you’ll have a great experience with Adventures in Camping’s trailers. The fact that they bring it to your camping spot is so great too. Can’t go wrong with them!

We go up to the Mammoth Lakes area every year at Opening Weekend. This is our second year using AIC. We were very happy with our trailer and everything that was provided with it: coffeemaker (although if you want your coffee made quickly, bring your own!), toilet paper and paper towels, all the cooking utensils you might need, etc. Sign up for their mailing list and make your reservation during Black Friday weekend– you’ll get a great deal!

We did not rent a trailer from Adventure In Camping (AIC), renting an RV from El Monte RV in Van Nuys, CA. However, when we had problems with our RV refrigerator, the 800 number/​roadside assistance told us that AIC was the only RV service company in the Mammoth Lakes area. My husband spoke directly with Mike at AIC, and when he got all the specifics of our problem, he drove up to our camp site and fixed it. He was very friendly, nice, professional and informative. We would highly recommend AIC!

First time using this business for trailer rental. We rented The Ultimate! They brought it and set up. From then on it was problem after problem. Generator not working right, AC not work. But EVERYTIME I called, I got a LIVE person and they rushed out there to try and fix the problem. The replaced generator, replaced circuit breaker on generator and AC also put new AC unit in trailer. All in four days and EVERY person I spoke to was nice and felt very sorry we were going through troubles. Even at the end they gave us a generous credit towards another trailer rental in the future, which we are getting next summer. In fact we are getting two. Sharing one trailer with our son/​daughter in law and grand kids was a little much! Lol so grandma/​grandpa getting their own next yr. SO… To us, every vacation has its ups and downs but what made me give Adventures in Camping four stars was their CUSTOMER SERVICE!!! That’s more important when you are stressed and hot and things break down. When you rent a trailer from them, you know you will get the best customer service ever!!! Starts with the person you talk to on the phone to reserve your trailer. We had «Shannon» so for 6 months sending email after email to her asking about different options and prices, she was THE BEST !!! Even when she heard about the problems with our trailer over July 4^th, she left me a very nice voicemail on my cell. Telling me how sorry she was that we were having trouble with the trailer and she was sending the information higher up the ladder. Thank you Adventures, we will try you again next summer !!! (FYI) Our friends have been renting trailers from them for 21 years and any problem with trailer was minor and people fixed it right away. We were staying at Silver Lake campground by June Lake. They had to drive 30 min from mammoth EVERYTIME I called but they did several times.

I just saw these guys on Unilocal.
I used them several times in the past and I’m telling you people, don’t tent camp when you have Adventure in Camping around. These guys set it all up and you can sleep inside (especially around bears).
Trailers are nicely equipped and fairly priced (about like getting a motel).
«when you’re lucky enough to be in the mountains… you’re lucky enough!»

I’ve used these guys twice in the past two years, both times they more than met my expectations. Their trailers are clean, well maintained and stocked with the basic necessities which is nice. I own an RV but actually find it more cost effective to rent from AIC when I’m in the Mammoth area. Friendly staff and good equipment. What more could you ask for?

We have used Adventures in Camping twice. We had a great experience both times
camping in the June Lake area.
If you like the outdoors and don’t own your own RV this is a great option. The trailers are clean and AIC does the complete setup!
The staff are super nice and they follow through with what they promise.