Duraclean LLC

I was shocked at the negative reviews of this business. I had a sewer clog that flooded part of my downstairs (at 11:30PM, go figure) shortly before Christmas and after a hysterical call to my plumber, I was told to call East Coast Restoration, which is apparently part of Duraclean. John, their tech, was at my house in less than an hour and was there until 3:30AM cleaning the worst of the mess and advising me what else I needed to do to file a claim. He left several large dryers and dehumidifiers there overnight and returned later that morning to continue cleaning, taking pictures and helping me dispose of contaminated items, which took several more hours. I was pretty punchy from stress and lack of sleep and he was very tolerant and sympathetic. He returned several days later to remove the dryers and present me with a final bill. While I was away for the holiday I did receive a call from Sandy in the office telling me my insurance company had sent a check to me for payment of their invoice, and I informed her I would take care of it in a few days when I returned. She was very nice and understanding and said their tech would even come pick up the check when I returned, which he did. Overall my experience with this company was great – they did a fabulous job cleaning the carpets that were not removed, cleaned up the mess made by tearing up the baseboards and carpet, and were in no way pushy or otherwise shady-​seeming as other reviews say. I hope I don’t have to use them again, at least for this type of service, but I am grateful for all their help!

They are shady at best!!! They charged my credit card an obnoxious amount of money for the work done, without my authorization and it took me years to resolve. You will see a very good review from ‘Scottie’ but oddly enough the person at my house was named Scott!!! DO NOT USE THEM!!! They have been investigated and also have a very negative rating from the Better Business Bureau!!! Stay far far far away!!!

This company was called in for an emergency water remediation job in Chester County by a tenant staying in a rental property. The work was absolutely horrible — there were nails, dirt, tackboard, debris, and wood left all about the room.
I never received an invoice from Duraclean until 15 months later when I received a phone call that they are looking for payment. At which point they threatened me with legal action unless I paid within 7 days. This is after ZERO prior notice or invoice.
Upon attempting to establish what happened between this business and my tenant, one of the owners of the business «Sandy» informed me that the conversation was over — either I was paying it or I will see her in court. She hung up on me.
Probably one of the worst businesses I’ve ever dealt with. Stay away at all costs.
Photos of the absolutely awful job they did:
I don’t think I’m alone. The Better Business Bureau has given this business an «F» —