The Nail Spa

Not good. Not friendly. Not clean. Not nice-​the employees or the atmosphere. They lied to me about the nail polish color. Who lies about that? It seems to me that they are simply taking advantage of being really the only game in town in Malibu. I don’t go there anymore and would be so happy if a new nail salon opened near Trancas or Pavillions!

This place is beginning to annoy me. On my last visit, I encountered so much attitude and attempts to tack on ridiculous fees that it’ll be a while before I go back.
I went for a mani/​pedi before a vacation. I decided to upgrade my pedi to gels and picked a color. I was then informed that the sparkly gel color I had selected would cost an extra $ 35 (on top of the $ 40 for the mani/​pedi — a whopping $ 75 total!).
When I declined and tried to find a similar color in «regular» (non-​crazy expensive) gels, the pedicurist acted annoyed. When I couldn’t find a color I liked and declined gels altogether, she was really annoyed.
When I asked for clear topcoat on my fingers, the manicurist acted as if I had insulted her. How dare I not pick a color? And when I asked for a matte topcoat, I was informed it would cost an additional $ 5. Why?
The manicurist seemed so annoyed with me that she slapped on a thick layer of shiny topcoat and walked away. But I was the one who was annoyed! The paint on my nails peeled off the following day.
I was low-​maintenance. I tipped well. Not my fault the gel colors weren’t what I wanted. Not a big deal if I wanted a natural manicure. There was no reason for this business to give me such bad attitude.

Nail spa is awesome. They are very friendly and price is reasonable. I love my natural looking nails

They wanted $ 600.00 to come to my friends home to give her a mani/​pedi!!! I asked twice if I was hearing them correctly and both times, with a straight face, the woman said $ 600.00! Yes, $ 600.00 bucks for a run-​of-​the-​mill, mani/​pedi, to come to my friends condominium that was a stones throw from this very salon! I then mentioned that my friend was a regular customer there and how she could not come by in person because she was very ill with cancer and could they please work with me on a better price? «No» the woman said with a stone face. Not only have they lost my friends business, they’ve lost mine and any future referrals from me. I hope The Nail Spa in Malibu realizes that having a welcoming and compassionate relationship with their customers and not just their customers wallets, is what keeps people coming back.
As I left their salon and walked to my car I made a few calls and in a matter of minutes I found a wonderful, local beautician who did the job for $ 250. and was happy to do so.

Had the worst manicure of my life. The manicurist was an uptight man who never once smiled, he was very rough and cut my finger twice, didn’t even apologize! I told the manager, one would think he would have offered a refund, but nope. Needless to say, that was my last visit to the overpriced, crammed ‘swank’ Malibu Nail Spa.

the place is dirty ! they double dip in their waxing services that’s illegal, when i brought it to her attention i was told they will not spend more money on sticks… there are other issue with the services …

This review is based on my experiences after going to The Nail Spa Malibu for 6 years, Kenny has done my manicure for 5 years.
Whenever I go anywhere else I am reminded why The Nail Spa is my favorite. The color selection for gels is Enormous. Kenny the manager sets the tone with a confident cheerful demeanor & takes pride in a high quality of care. Everyone works quickly without losing focus on details. (I have finally been able to grow & keep my beautifully shaped nails past my fingertips.) The techs project a joyful energy to each other. I find that energy carries over to myself and the other patrons. The chairs stretch my back AND they do hot stone massage with a gel pedicure. Unbelievably relaxing.
Consistently. Thank You Nail Spa!

Do not have any expectations here. I’m sure there are a few good people here but the guy I had was very rude, nails were uneven and know I’ll have to get my acrylics fixed within a few days! Only positive was that they are quick because they don’t pay attention to what they’re doing so I was happy to get out of there as soon as possible!!! Stick to what you know

The women couldn’t be more rude! They talk behind people back and laugh at customers. On top of that, is an all cash place, so go figure where the ethics are! Horrible customer service and unethical people working there. I won’t return ever again.

Overpriced and shoddy work. I went in yesterday for a simple gel polish change and stupid me for not asking first but it was $ 25, for $ 25 I could have gotten a fill w/​gel polish somewhere else. I get that it’s Malibu and due to the clientele the price point is a little more expensive but for that the work needs to be flawless and the décor should be too, it looked like any other nail salon in a strip mall. my polish is lumpy has bubbles and the technician missed polish on the sides of several of my nails. $ 25 lesson learned!

My favorite nail place in Malibu, the gel always last at least a week and a half. The service is great, professional, easy. They only accept cash, but they have an ATM in their space.

You have to know which technicians do good work otherwise you could probably do it better yourself. The staff is very sweet and it is clean and comfortable, complain if the job is not to your satisfaction and they will redo the job!

Ever since I moved out to Malibu I have been coming here. Everyone is super nice and the prices are super affordable. I always get gels and they last me at least 3 weeks without chipping! I have never had any complaints.

I’ve been coming to this place for 5 years. They’re always good. Never had any complaints.

I do not understand the bad reviews. This is THE best nail salon in Malibu. Before it opened, we would have to travel to Santa Monica and Beverly Hills to get our nails done. Now that they have opened, it has made it much easier to get our manicures and pedicures. They do a great job, actually a better job than the places we would go to before. Grace, Kathy, Katie and Heather are our favorites to see.

THIS PLACE IS HORRIBLE!!!
My boyfriend came in here the day before Valentine’s Day and bought me a $ 50 gift card. So I decided I would give this place another chance after many failed attempts before. When it came time to pay, they charged me $ 70 for a fill and a pedicure. When he ran the gift card my boyfriend purchased, the manager Kenny informed me that the gift card had been used in December. Which remind you my boyfriend purchased this gift card in February. I explained this to him as well as a description of my boyfriend and he admitted that he remembered my boyfriend purchasing a gift card but he insisted that i still needed to pay or bring a gift receipt in. Long story short I did not have the receipt so i ended up paying for his services that were terrible and after they threatened to call the cops if i didn’t pay. I would not recommend this place to anyone!!! Their customer service SUCKS!

Go here if you don’t mind mediocre work and okay customer service. I knew the attitude to expect when I walked in, so I wasn’t too alarmed when no one acknowledged me as I walked in. Mind you, I’m a young, black woman. After I was finally acknowledged, I quickly chose my color and sat down. Luckily I knew to download Hulu plus on my phone while I waited. The guy that did my nails didn’t talk much and I didn’t mind since I was in a hurry and had my headphones in anyway. Oh, I mentioned when I checked in, that this isn’t my usual place. I was in a hurry and had a dinner nearby. So I just chose this place since I was kinda familiar.
You’d think for a $ 35 full set, you’d be getting the works. Nope. Not even a hand massage. They fan dried my nails. Never have I ever. I have air bubbles, I’m picky about that. They make the manicure look dirty. Not even a week later and my set is on its last leg.
Everyone I know, no matter their color, know only to come here for an emergency. Since it’s so close. They’re typically rude/​not as friendly to people of color and young people, just FYI. Older white women, this is the place for you.
Have fun.

I was nervous to come here because of some of the bad reviews, but I found all of the employees to be very pleasant and the prices quite reasonable. The only thing I thought was odd was that the foot baths were not filled in the tub, but instead a plastic tub was placed inside the chair tub and my feet went there. I suppose it is easier to clean, but it was less comfortable for me.

I wanted a full set. Im new to Malibu so i didnt want to drive to the valley to my usual spot figured it wouldnt be cost effective. So i found this place on pCH by the CVS. I figured im in malibu they must be great at what they do here cuz lets face it money talks.
So i walked in very friendly got seated right away. I picked my color and gel. The guy doing my nails must be new at this cuz my nails were lumpy not the same lenght and when i told him about it he said he would fix it. Im sure he tried but no cigar. I guess if ur a walk in they dont care to keep ur business so they give u the shittiest nail person. I just wanted to get out of there. By the time i was done it looked like i needed a fill already. The acrylic didnt go to the cuticle like im used to. Some of my nails were lop sided and squared off by my cuticle and slanted to one side and hanging over my nail on the sides. My thumb on my right hand looks like its growing to the left instead of straight forward. All around a horrible job. Im so sad i cant even show off my nails can am dying to take them off. I may never get acrylics ever again just because of how they look now. Thanks Nail Sap at Malibu for a horrible and way over priced full set. 51 $ i should have gone to the valley. Note to everyone. Go where u know. if at all possible can i give negative stars???

Make sure to confirm the prices before you commit– otherwise they will either make it up, or grossly overcharge you (read other reviews and you’ll see this is a trend). Plus they only take cash, so come prepared or pay an ATM fee, too! There is no children’s price so expect to pay the same for a 3 year old with tiny nails as you will for yourself. Mani/​pedi for both of us cost $ 162 and I got no polish! Our nails look nice, but we will never return to or recommend this place.