Lee Optical

Had the displeasure of sitting in the tiny waiting room while someone I was with someone who was having an exam. Staff are very unprofessional, had to listen to them yell back and forth to each other about issue they were having in the store and issues locating a specific frame. The old gentleman that works there, possibly the owner needs to learn socialization skills or just retire. There was a young employee that was working their butt off, trying to what I would consider impress their boss. All he did was publically humiliate the employee by pointing out her mistakes in the middle of the waiting room and speak to them as if they were stupid.

never going here again. i initially came here because my friend, mary, worked there as a secretary. after she left, i continued to come there. there was a lady that worked there, and i think she was on a maternity leave. she was extremely kind. so this new girl, Jen, is very rude. she usually sits in the back of the store eating chips. every time i call this place, she dosent know anything. even if its a basic question. she would take down your name and number and would call you back. i mean, anybody can do that. i came in today because i needed my temples adjusted, and there was another younger girl working there as well. she was also rude. you can hear the rudeness in these girls tone. it was so hard for me to communicate with them. if there was a rating of no stars i would. sorry andrew.

Never come to this place again. They dropped some of the eyes drop to my eyes. Then told me wait for 5 minutes but i was waiting for over 25 minutes because he was talking another walking customer.
Let you know it wasn’t a great place

I had the displeasure of having to pick out my eyeglasses from Lee Optical. Upon entering the store, there was no welcome, we were simply told to keep my niece from touching the frames that were hung on the wall because «they’re not toys and are very expensive». I asked to see if I could have an eye exam done since the sign on the doorreads that no appointment is needed for an eye exam. I reminded the owner of the sign and he responded that he can’t kick out everyone in the store so I need to have an appointment. Fair enough. Then I went on to explain that if I can’t have an eye exam done as a walk-​in, the sign shouldn’t be there. He responded by saying that I’m the only one who actually reads the signs (then why bother to have them on the window in the first place?) and consequently, they don’t hold any merit.
Anyhow, I didn’t have any choice but to choose my frames/​glasses from Lee Optical since I had a gift card to use (friendly reminder — gift cards here hold expiration dates). If you have other options, please go elsewhere! Lens Crafters (a bit more expensive), being a franchise, grants much better service to its customers and it only takes a few hours for glasses to be fit and ready for you to bring home. Although it cost around $ 300 for my pair of glasses at Lee Optical, a frame for the same quality and lens can cost around the same price at Lens Crafters or any other major optical store. Sears and Costco also have optical departments. All in all, check elsewhere! This store is small, crowded, unwelcoming, and above all, unprofessional. You’re paying for these services, a welcoming atmosphere and professional demeanor shouldn’t be something that customers need to demand from the owner.

The only reason why I am not giving this place five stars is because it is often hard to reach them over the phone (it is often busy) and the equipment is outdated.
The Dr and the Lee of Lee Optical are both very friendly (if you are a respectful person) and more than willing to spend time to work with you until you are completely satisfied by their service. They also have convenient hours and a good location. Respectable selection of glasses and they are always getting new ones. Ask nicely enough and they will even rush shipping/​production of your order for you!
Lee made my eyeglasses with the lenses in 2 ½ hours after both Lee and the DR spent and hour and a half working with me. I always look forward to going back to this place.
Try to get that service at Lenscrafters etc.,!

I love Leon and the way he manages his business. Their is always something to smile about while waiting. Dr Anderson is a wonderful doctor. he is down to earth and actually has a sense of himor! I have no issues with him putting anything near my eyes!!! They are both wonderful gentlemen. I would recommend Lee Optical to anyone looking for an eye doctro. I AM SO GLAD I FOUND THEM!!!

They have glasses and everything. But the old guy who works there, he is a little bit cold. Not sure if it comes due to mood, race or general outlook of the customers but he is a little bit strange to customers. He eventually warms up but only after you impress him somehow some way.
The doctor is good. He knows what he is doing and does make the whole thing comfortable, including the annoying dilation.

Dont expect fast service… But for the price it was worth it…
The Dr is great & will get you in & out, but picking out the glasses will take a little bit longer…
Then I was told to come back one day & the glasses werent ready had to come back the next day… Not that bad but would prolly go elsewhere next time!

Plain and simple, Lee Optical in downtown Malden is a GEM in the rough.
If you want to avoid the mall/​superstore retail experience of being processed thru like a robot, and get old school expertise and service, LEE is the man to see. He’ll offer you everything that the big conglomerates do at near HALF the price. His shop is a bit on the small side, but his friendly and witty personality make up for this. Lee is one of Downtown Maldens last surviving champions.

Had to get a new prescription for my contacts.
Dr Andrews helped me out and I must say he’s very funny.
Did the whole «which is better, A or B» and got my prescription. He didn’t have my strength of contacts though. So he said he was gonna order them and they’d be in 3 days later and call me.
3 days turned in to a week.
A week turned into 3 weeks.
So I called. The contacts did come in, I was just not called.
Went in to get try outs cause my prescription changed.
This was 2 weeks ago and I’m kinda hesitant to call again.
If someone tells me they’re gonna call and they don’t, then it tells me that they don’t need my business, so I’ll take it elsewhere.
Of course I understand they have other customers, but some organization would really help this place out.

Ok, so, I really didn’t go when I said I was going to go in my last review, but I finally got my butt moving and went.
I called that morning to see if the DR was in, and he was, but he was completely booked, so they said to stop by anyway and they’ll see if they can squeeze me in.
Well, I did, and they did squeeze me in (yay). Got my eye exam done, picked out my glasses, and I didn’t have to go through the racks of frames they had, cause he picked out the frames that match my face for me. My glasses were ready in two days, and he alters them to fit your face and sit correctly.
(He even let me try on a hidious pair to take a picture of and show everyone my «new» glasses.) Which was funny, cause everyone thought they were my new glasses and didn’t want to tell me how horrible they looked… lol
But, I can see now, and I’m happy.

Previously we had been going to Pearl Vision and the like for our glasses. They always had a terrible selection for what our insurance covers and less than friendly people. This place is great though. I am really happy with my glasses, love the way he picks out glasses that work well with your face. He even picked out the color for the frames which turned out to be my favorite color!
I’m considering going back to buy a few extra pair, he’s got great prices.

Great place for glasses. I’ve been a customer for over 10 years and it’s much better than the chain stores you see at the malls. It’s better in two areas.
1. Price — Much better than the lenscrafters and pearle express’ of the world. I got a better price for the extremely thin lenses (can’t remember the name) than i would have at the chain stores. Instead of sticking with the usual, «this is what insurance covers» line, he gave me a discount that was below the chain stores and threw in the anti-​glare stuff.
2. Service — Leon, the owner, recommends glasses based on your face shape and needs. He doesn’t push all those extras the chain stores employees push to get higher commission rates. He explains what they do and let me decide. I really don’t like the fear sales tactics where they say that if you don’t get the anti-​glare, you’ll be at high risk of an accident. I had a nice pair of polarized sunglasses and I asked him if I should get a prescribed set of sunglasses and he told me to save my money as the glasses I have are better than the sun glass lens. He cost himself $ 200 in business by saying that.

The glasses are cheap, the service is what you pay for. I went to pick out my glasses as soon as the store opened on a Saturday and that was fairly quick. I went to pick them up and was expected to wait for several other people to pick out glasses, as well as wait for the owner to finish his conversation with a man about antique frames he had bought at an auction. Waste of time. My glasses were paid for in full, it’s not the first time I’m getting glasses, and yet I couldn’t seem to get my glasses without about an hour wait. I gave up and opted for the early Saturday morning trip again.
The glasses seem to be average quality, service was eh, I’d definitely recommend going early Saturday. Oh and an update to the earlier post by someone else: anti-​glare (not an option but a necessity if you wear your glasses driving at night) is now $ 40/​pair. Odds are I won’t be going back here… at least not until I hear he’s got a full time staff to cut down wait times.