Enterprise Rent-A-Car

Top-​notch service! Dillon made my renting experience very pleasant. He was knowledgeable, accommodating, and very professional. Although needing to get my car repaired wasn’t ideal, it was nice to have a clean and fun car available from a great local team. I hope I get to work with them again for a fun rental, rather than a necessary one.

The always give the customer great cars with no issues. People who works there are great and if you have a problem they will do the best to help you.
My issue for not giving theme 5 stars is the price they should make it cheaper than what they have.

When getting repairs done to my car after getting into a car accident the shop set me up with Enterprise for a rental. I called and the staff let me know I would not need to bring a credit card, as I would be paying at the end of my rental period. When I arrived the girl I worked with Danica was rude and told me they needed a card and would be charging me $ 150.00 up front. I explained I didn’t have the correct credit card with me, only my debit card and asked if I could provide her the info on the card (I know my credit card number and information). She rudely said no and stated «we’re just like a normal store, we need to swipe your card». A few minutes later she said if the insurance company accepted liability they could call in and get the billing changed over the phone… so I guess physically swiping a card isn’t the only option…
When I booked my appointment to drop off my car and pick up my rental the person on the phone had told me if I was running at all late to let them know so Enterprise wouldn’t be kept waiting. I arrived 10 minutes early, but my rental car did not arrive for 40 minutes, a full thirty minutes after my scheduled time was. Already 30 minutes late to get to work, another rep with Enterprise pulls up in my rental car and let’s me know there is less then a quarter tank of gas… So I then needed to proceed to go fill up immediately upon leaving.
Overall my experience with Enterprise was poor.

always friendly service never had a problem been renting for years

I own an Allstate agency in Malden and we refer our clients to Enterprise Commercial Street location. They are always doing their best to accomodate our clients. The staff is very friendly and service is top notch. I’d highly recommend this Enterprise location to anyone looking to rent a vehicle.

Free upgrades, easy car replacement (flat tire), and friendly staff. What else do you need from a rental company? These guys gave me everything I needed with ease.
I always get the cheapest car, because oftentimes there are none left and you’re at the whim of whatever the rental company has too many of. I lucked out with a midsize car and it was great.
Knowing how easy it was to use this location, I’ve used them a few times as a result.

I know everyone has their version of rental horror stories, but this one was preventable…
so I called this office at 8:30am (Saturday) to notify them that I forgot my FASTLANE transponder in the dash compartment. The rep who picked up the phone, MARSHALL, assured me that he will take care of it personally.
I went to pick up my personal item at 11am… O and behold, no car, no transponder! Instead of growing a pair and owning up to this F’ up… MARSHALL points the finger at the car wash guy!
And to make matters worse, he tried to save Face in front of the customers by saying they looked everywhere and didnt find it. News Flash, I got better things to do on my Saturdays then go match wits with your single digit IQ!!!
I travel 100 miles daily on the PIKE, now i’ll be stuck in the snail lane… cuz some kid thought his job was more important than setting aside 5mins of his time to do the right thing!

I rented from this enterprise a few times while I lived in Boston. It was easier and cheaper for me to rent a car when needed due to the availability of public transportation. Most of the time the transactions were business as usual. Most recently, I interacted with the new manager, Pat. He got me a great deal for a holiday rental. He was also fast on both the pick up and drop off so I could be on my way quickly. Great service.

Rented a economy last year but got a compact because there were no economies woohoo! (I’m on a budget)
Rented a economy few weeks ago, got an economy. Holy crabs what a flimsy car. Of course, you get what you paid for, but I’m not an expert in cars and didn’t know how crappy cars could get (got a Chevy Aveo).
The times that I rented a car, I dealt with Bob. He’s very friendly and very patient in explaining details about insurance options etc.
I googled a few places to rent a car before but Enterprise was the cheapest and friendliest on the phone.
Would recommend going here for sure. They have a large collection of cars, you can reserve online and the staff is friendly.

This is one of the best places to rent a car. I am particularly choosy about the car I rent, and they do have a good collection of vehicles.
The first time I rented with them was sometime in Sep’07 and they gave me a 2008 Altima with 35 miles on it (they had got delivery of the car the same day). Sooper. I zipped my way thru MA, enjoyed the drive along CT, cursed other drivers and violated every rule across NY and NJ, all the time feeling the sweet churn of the pistons under my foot. The second time they gave me a Pontiac G6, even soooper.
Time to rent another one… hmmmm is that a Chrysler 300 that I see. Now that is a pimp-​mobile .
The staff are super friendly and cool. if you live in Malden, goto this place… you will not be disappointed (unless you decide to rent the PT Cruiser)