Elite Apartment Rentals

Left with no other option, I am writing this review to let you know the way we have been treated by this business; so that you know what you are getting yourselves into…
We had used the service to rent an apartment in Malden. Unfortunately, the service is completely non trustworthy.
The realtor is very nice, polite and friendly and showed us an apartment that was under renovation. She convinced us that we will get exactly what we have been promised. We payed all the money including the fees of realtor (her). We were promised to get hardwood flooring however disappointingly, instead we got carpeted apartment. She did nothing to help us although we payed all her fee.
Secondly, she completely MISLEAD us about the hygiene condition of the place.
Since, we saw a review on Unilocal that pointed about the infestation of mice /​Roaches at the place we were about to rent, We asked her directly if the place has any such condition. With all her confidence she convinced us that the place is free of any problem. We moved in and found a lot of mice and roaches !!!
We emailed her about the situation but she never contacted us back.
So now we stuck until our lease is over !
My sincere advice is to not use the service. Neither they keep their words nor they are responsible for any promise they make.