McDonald’s

Lady at the window repeated my order correct and had it correct on the screen but when I pulled up she repeated it again wrong. I corrected her and added on another sandwich and again she repeated the order correctly. Pulled up to get my food and left only to later realize that she still did my order wrong. Make sure you check before you leave, no matter how many times they repeat it.

I know, I know. It’s McDonald’s… I hardly go to fast food places and I’m not the biggest fan of McDonalds but I am always beyond happy when I leave this one. I usually expect my food to be a little shitty in someway because no one is really putting love into a Big Mac especially if it’s the 800^th one you’ve made that day. However, every time I go to this location, the food is always hot and fresh and I’ve never had a mess up here… And I always have complicated orders. The drive thru does take a while but I’m willing to wait because I know my food will be fresh. Especially at 3am after a long night at work. Thank you McDonalds employees! I appreciate you.

Everyone is complaining about how slow the service is… it is very slow and the worst part about it is the orders are usually screwed up somehow. If the order was special, I could somewhat understand the slow wait time or wrong or missing items. Everytime I have gone in there it is nothing but trainees (who speak little or no English) or bitter old food slingers. Unfortunately it is the only McDonalds in upcountry Maui. If you are visiting and you or your keiki must have McDonalds go to another one, even though their service isn’t that great either. Get mo better grindz, by eating at local restaurants!!!

If there was a 0 star… I would. By far the worst service, speed, and accuracy I have ever encountered.

I don’t believe I’m writing a review for mcdonalds. What can i say they’re pretty much all the same. But this one takes forever. The only drive thru in upcountry.4 stars because they’re slow most of the time and forgets our order.

Drive thru sucks! Atleast 20 min wait n the guy taking order/​payment would be on his cellphone texting away. No smiles from him seemed like he didn’t like working.

Seriously I have no clue how a mcdonalds gets a one and a half star rating. It’s freakin mcdonalds, how high were your expectations? I’ve had food from here once or twice and it’s the same you’d get at any other location. The end.

Customer service here is more often than not — non-​existent. This is definitely not exclusive to drive-​thru or dine-in…they are equally neglected. Incorrect orders, melted cones and everything else in between.
It is unfortunate that this is one of the only 24 hour place in this area — otherwise, they may have seen a decline in clientele.

after 10 minutes of waiting and car after car after car drove off. I said HEY! that is my big mac! the manager said may I help you?
I told her 10 minutes ago I ordered a Big Mac and car after car after car drove off. with what I believe I ordered first.
I was sent on my way in 30 seconds their attention is purely on the drive through this is just not one experience that made me finally speak up…

A cockroach wandering by your feet while sitting at one of their inside tables is NOT a good sign!

Oh mother mary this was the slowest drive thru I have ever been in in my life.
We had just finished up a day four wheeling and exploring Haleakala and decided to swing through the drive thru for some fatty goodness. We ended up sitting in a bloody long line for over a half hour! The worst part of the whole experience was that you’re between the building and a large concrete wall so you’re absolutely stuck. I was starving, beyond frustrated and getting a big claustrophobic.
When we finally got up to the window to pay and get our food I realized it was one woman running back and forth from the pay window to the food window. WTF?
I hope someone called in sick and they were understaffed cause this drive thru was a small piece of hell.