Service Master

I had smoke damage from a fireplace accident back in 2012 and wrote a review on these guys that has since disappeared, so I am re-​entering it as I see the effects of the decision to bring them in every time I look at my insurance claim history. So I called ServiceMaster back in December 2012 because they were recommended by State Farm. Initially it seemed like the right choice, they brought in a bunch of people to clean the house, very attentive, cordial, etc., sent all my clothes to the cleaners, recommended replacement of my chair, couch and loveseat, had companies like Gunn’s restoration and Baghdad Carpets clean my TV, Stereo and oriental rugs. I wrote up Gunn’s Restoration and Baghdad Carpets separately, so you can get details from them. Things started to go bad when one of their Mexican lady workers tried to access my tax info on my computer; then Baghdad Carpets returned my expensive carpets all bleached out. Gunn’s never cleaned my TV, did something to my stereo so it didn’t work and a bunch of smaller issues. The sales person on the account decided to get cosmetic surgery right in the middle of my claim and was out for weeks. The person that was supposed to be covering did nothing for us and wouldn’t respond for weeks. The claim went on for about a year because of this (I believe they fired our rep). Service Master was so disorganized and their subs wouldn’t take responsibility, so things just dragged on for months (I must have fielded 50 calls on trying to sort out the damage done to my carpets). I felt sorry for Service Master because their subs were so incompetent and then I found out how much they charged my insurance company: $ 62,000 — for cleaning mostly. They paid me $ 14,000 for a new couch, loveseat and massage chair, but that was it. Also, they filed two claims for the fire, which is a big red flag to insurance companies. Since insurance companies now share claim information with other companies, I am screwed for 5 years until it falls off the records. I would not recommend using them.