Proline Air Conditioning and Heating

We have been using Proline AC & Heating for at least 5 years. I used to recommend him to any friend who was looking for an AC service, but the last time Mitch D. came to our house to service our unit, we were so disappointed that I will not call him again. Hours before Mitch came to our house, both our upstairs and downstairs unit s were working, but according to our Nest app, the upstairs unit was running much longer than usual. My husband used to work on AC units, so he knew something was not right («probably low on freon»). I called Mitch and he was able to come out that afternoon. When he arrived he told me my neighbor was not happy with him because he «mistakenly» followed her through the «resident only» gate. He then checked out our system and told me 3 parts needed to be replaced, two of which were under warranty. He needed to run to get the parts and was going to come right back. While he was gone, the HOA representative from our neighborhood must have called him to say that he was caught on camera driving through the wrong entrance and breaking the arm/​gate. He was going to have to pay for the damages. Needless to say, he was upset when he returned. He went to replace the parts and SUDDENLY we need a whole new unit! He showed my husband, which my husband confirmed the unit was no longer working.
We know it was working the morning before Mitch came, because the entire house was cool. The day after Mitch came (and before the new unit arrived), it was obviously hot in our downstairs, so there was a big difference between the two days. We told him that it was all quite suspicious.
I would never recommend him to anyone again. I hope that my experience helps educate others. We don’t know what happened that day to that unit, but hopefully something like this doesn’t happen to anyone else.

Proline AC is top notch! my AC was on it’s last leg… i had a newborn at home so, I needed someone to fix my AC quickly! Proline came out that day and I finally had cool air again! me and my baby were very pleased! will definitely use this company again and would recommend them to anyone.

Going without AC in Texas is a hard thing to do. Proline got my home system up and running again quickly, and the owner of the business spent a lot of time walking me through everything they did, making sure I was happy with everything before they left. I feel like they really went above and beyond on this job. If you are ever in need of air conditioning work, call Proline.