Zimbrick Honda

We have had 8 Hondas in a row from Zimbrick however our relationship with Zimbrick may be coming to an end. They do not return phone calls– no matter how important. The service dept is still great but if you have a question about your financing, information you got in the mail or about your car in general, they don’t care. All they care about is selling. We used to deal with the same salesman so we had a relationship. Now we seem not to be important to them. Apparently loyalty at Zimbrick is one sided.

Purchased my 2013 Honda Accord LX from them back in October 2013 and I shopped around and they gave me the best price.
Since then I’ve had little issues with my car, the starter went out and a wheel bearing became faulty and they replaced the starter for $ 50 (normally hundreds) and they fixed the wheel bearing under my power train warranty. Then an ow-​20 oil change for under $ 40.
Great service, friendly staff, great prices and of course they know their Honda’s. If you’re looking for a Honda go here but do a reverse auction. They’ll get you the best price.

Great dealer. Flew into town from Texas and bought the exact car I wanted! They picked me up at the airport and I was on my way! Great service. Great deal! I am a Zimbrick fan for life. Don Bronson was basically amazing

I just purchased a new CR-​V from Katie S. at Zimbrick Honda and it was the MOST pleasant first new car buying experience. I live about 90 minutes away, but their customer service and ability to get car quotes through their internet team was what really pushed me to this dealership instead of my local one. I never felt pressured to purchase and financing was a breeze. They were able to offer the best value on my trade in vehicle as well. Very helpful and courteous throughout the whole process! I would recommend them to anyone looking into purchasing a new vehicle. Thank you so much Zimbrick!

I was extremely excited to purchase the new 10^th generation Honda Civic sedan upon its release in November and had a fantastic experience with Zimbrick in getting my hands on the exact build that I wanted.
I spoke with 5 different dealers around where I live in the San Francisco Bay Area, all of which gave me pretty high quotes with hardly any price reduction on parts & labor for the specific add-​ons that I wanted or for the vehicle itself. To add to not giving much wiggle room, the dealers near where I live couldn’t get their hands on a White Orchid Pearl Touring with Ivory interior and weren’t going to try to place an order or trade for me. Thankfully I noticed that Zimbrick had the trim I was looking for in stock so I contacted Lynn Moldenhauer (with whom my family has purchased three other Hondas from in the past) directly to start talks. He gave me a better quote than any of the dealers in California and put it just on par with the price I was looking for, even after including the cost of shipping the car to me in California.
When I was back in Madison for Thanksgiving I finalized the purchase in person and left the car with them to install my side underbody spoiler and the three illumination packages (photos of the great installation work they did on my add-​ons, here:
). They seamlessly helped coordinate handing the vehicle off to my chosen shipping company and I had the car in my possession a week later in California. Additionally, when I was finalizing the purchase, I was very happy with my dealings with the business manager, Randy Swingen as he laid out my options for extended warranties and protection plans. He gave me the details and his opinions, and let me make my choices with zero pressure (I did pay for auto armor and the extended warranty — and would recommend for anyone else to).
It was an absolute pleasure doing business with Lynn and Randy and my only wish was that I could still work with Zimbrick for servicing the vehicle in the future (loved the west side garage when I lived in Madison). In all, I would highly recommend Zimbrick to anyone in the market for a Honda, even if they aren’t local. Best Honda dealership of the six I’ve been to.
P. s. to leave with one Honda generic note — the ’16 Civic is an awesome ride and is groundbreaking for Honda USA in many categories — so if you’re in the market for a new car, you should strongly consider it.

We had been buying our cars from Zimbrick for 20 years. In fact, being from Madison, all of my extended family also bought their cars from Zimbrick.
My husband and I went to Zimbrick with my Mom to shop for a new CRV. Obviously we wanted the best deal and she wanted to buy the touring edition. We got matched up with Don M. and he took us to view the touring that they had, but was not ready to be test driven. My mom was pretty much sold on this car as is, but there have been a lot of advancements in technology in the last 15 years (her other CRV was a 99) and that was our primary concern.
My husband and I rode in the backseat and we would try to talk to my mom and ask questions that we thought were relevant to her because Don M. was indeed a sales person. By that, I mean he spouted off a bunch of features of the car (that we had already read about online) and then rearranged the numbers in such a way that she was confused.
After we drove the car, we went and sat down with Don at his desk. Funny enough, my aunt and uncle were working with the sales person right next to us buying a Civic. No, I wasn’t kidding about all of my family buying cars from Zimbrick. We used to buy from someone there that we all knew and trusted, but he has since retired.
Don M. was giving my mom all of these numbers and I asked him for a piece of paper. I began to write down everything — sticker price, delivery fee, «upgrades» (He had said that the splash guards were included in all CRVs, but what that means is that they’re pre-​attached to the car and they charge you for them, not that they’re part of the vehicle package.), discount off the car, taxes/​title, etc. I asked him to verify the numbers on the paper, and he did, and then my husband and I had to leave to go run another errand.
When we met up with my mom not too long after, she showed me the yellow pre-​purchasing agreement that she had filled out with Don M. after we left and none of the numbers matched up to what I had written on the other paper, which Don had verified, and it seemed extremely dishonest.
Don M. wasn’t upfront with my mom about the pricing and what he gave us while we were there, and what he gave my mom after we left, did not match up.
After this, we called Wilde over in Sun Prairie. We asked if they had a Honda CRV Touring in Black (they did), if they would give us X price (several hundred dollars less than Zimbrick), and they would.
One hour later we bought the exact same car from Wilde at a price that was $ 700 less than Zimbrick’s with exponentially better service.
I’m disappointed in Zimbrick as my immediately family has purchased over 10 cars with Zimbrick since 1999, but with the way that they treated her, we have no loyalty to Zimbrick now and will no longer look at them as our default place to purchase cars.

If you are looking for a new car, and a woman, don’t bother going to this dealer. I went in looking to buy the top of the line civic. I also wanted to know what they would give me for a trade in on my MAZDA 3. The sales representative was totally disinterested and all he did was look up the value of my car on
— which I have already done. I didn’t want to test drive the vehicle and told him my decision was going to be based on price. I’ve driven Civics before and didn’t want a test drive at this time because I hurt my back. I told him if he couldn’t be any more helpful than just looking up the price of my trade-​in on the internet, he was wasting my time. I’ll find another dealer that wants to be helpful!

I was in the market for a new car, so I went to gather information and talk to someone. I wandered around the new Hondas at Zimbrick reading the window stickers and peering inside the cars for almost 15 minutes around 1pm during the week; I found it odd that there was no one around.
I walked in and looked around for anyone to help me – no one inside either – no receptionist, so I walked back outside.
Finally I caught sight of a sales person holding his lunch bag walking across the parking lot and I asked him to point out the new CRVs as I was interested. He pointed and walked away; didn’t even ask if I needed help. I thought this was extremely strange, so I left the lot.
Went to the Used Zimbrick lot down the road and test drove a car; super dirty inside and when I mentioned it was dirty the sales guy said he didn’t think so. I’m not ok with crumbs everywhere in any car I’m buying; new or used. It was like a box of cookies exploded and the crumbs were brushed into the crevices of the center console. yuck.
Overall I do have to wonder if it was because I am a younger female that I was ignored and condescended… glad there is a competitor in the area.
I then went to Wilde Honda and the rest is history.
By the way, Wilde was full of helpful people.
Can’t wait until Wilde has a location on the West side!
Very strange dealership that Zimbrick.

Bought a new 2016 Honda Pilot from Zimbrick Honda & John Marks. Terrific buying experience! John made the entire transaction very easy, from having new car ready when I arrived, to swapping the license plates to going thru all the new features. Very helpful! A shout out to Randy Swingen who handled all the final documents, an easy process as well. Zimbrick Honda is always my place to buy a car

Walked in and stood at the main desk for 15+ minutes until someone said hi and then waited another 5 minutes until someone asked if I was being helped.
When I said I had not been helped, I was brought to the refreshment area and told that someone would be with me. Another 15 minutes later, still no help.
I’m disappointed as I received three glowing recommendations.

Dan Ellis is GREAT! I have a Saab that I bought used from another dealer and Dan takes way better care of me and my car than the original place did. When I replace my car, keeping Dan as my service guy will be important. He doesn’t try to upsell me and is a nice guy.

went in to purchase a used civic. the used car manager was not ready to negotiate even $ 100 on price even after I pointed out the tires & brakes are halfway worn out, and one of wheel bearings is not smooth. ended up not taking the vehicle, but still lost my day in travelling to the place. they sell used vehicle for way high price. stay away

I bought my Civic from Zimbrick four years ago and have taken it here for service ever since. Until today, I had excellent service and the rewards program is what kept me coming back for oil changes even though I paid more than I could have elsewhere.
Today I was a walk-​in oil change/​tire rotation. They were busy but assured me I could be out in 45 minutes. If they’d quoted me longer, I would have come back a different day, as I realize I didn’t have an appointment.
I waited in the waiting room — with my three month old baby — for an hour and a half. Finally they came and got me, stating that my paperwork had been accidentally left on someone else’s desk when someone went to lunch. The technician apologized but did not go over the inspection sheet with me like they normally do.
Then I got out to my car and it wasn’t even washed! If I’m going to pay $ 45 for an oil change and tire rotation, I at least expect my courtesy wash, especially with these terrible salty winter roads.
I was late for my next commitment and my baby was hungry at this point. My vehicle is seven years old and I don’t need to be taking it to a dealer for service anymore. This was the tipping point. I won’t be coming back.

Arrived a few minutes after 5 from out of town, ready to buy, knew what we wanted, was promptly told they closed at 6. Was looking for a specific car they had in stock, they couldn’t find it, never did. Was told that even if they found it, they might not have time to «unbury» it before 6. Didn’t even see the car I drove up to see. Had my checkbook ready to go. Sat and listened to staff bad mouth other customers while waiting to be insulted with numbers that didn’t even touch our small town Honda dealer. Won’t be back here. Ever. NO THANKS!

When i lived in Iowa, i drove the 4 hours to get one of the last civics with navigation. After we negotiated a price, they took off the wheels that was supposed to come with the package and gave me the cheap wheels.
Make sure you are getting the package you are paying for, cause if you find out too late, there is nothing you can do.
Oh yea, dont use the Internet Sales team, their only job is to get you in the door, not sell you anything.
Everything else about the car and dealership is nice, but that shady deal scares me about other schemes they might pull.

Zimbrick Honda is wonderful. I did not purchase my 2007 Honda Odyssey EX-​L from there but I take it there for service. They are so friendly! There service area is super clean and inviting. It truly is the meaning of their «Loving Care Service».

I just bought a Honda CR-​V from this dealership and had a great experience. I traded in a leased Scion and they were able to help me with all of the paperwork and end of lease issues — it definitely made things a lot less stressful for me! Mike Olson was my salesperson and he was helpful with everything along the way and never made me feel pressured to buy or that I was inferior — something that I feel like car salesmen are known for.
The dealership is currently being renovated, so things are a bit crowded in the showroom, but I’m sure that will improve when the renovations are finished. They are ALWAYS busy, so I would definitely recommend getting an appointment ahead of time or you might be waiting around for a while!

Wow. First of all they are very friendly. Go see Geoff Kox. I was with a friend while she was shopping and the customer service was top-​notch.
I was still living in Milwaukee when I bought my car. They drove it all the way to me. They had to deal with beltline traffic and still came to with a smile.
They recommended maintenance deals. Everything from 4 oil changes over two years for $ 70. They also have an express oil change lane. They are not pushy.

I went in to get specific work done on my Honda and every single person that I spoke to was friendly, courteous, and attentive. They didn’t even hesitate when I kept finding new things for them to fix and they never pressured me to check anything else.
And the best part is (as others have mentioned) the awesome waiting room. TV, drinks, snacks, puzzles, wi-fi…I didn’t get bored at all having to wait for my car.
Of course, some things will be pricier but the service was fantastic and I am super pleased.

LOVE LOVE LOVE going here for work on my car! Rather than an icky oil-​smelling waiting area, you are treated like royalty.
The waiting area has cold beverages, coffee, cookies, crossword and sudoku puzzles, and a television, as well as a separate room for children with a play area and video games and toys.
The experience of waiting for your car here is sooo much more enjoyable.
All of the staff is super friendly and they explain things really well. I never once felt like they tried to take advantage of my lack of car knowledge by trying to get me to buy unnecessary parts and services.
They will set up transportation for you if you are unable to get to the shop or if you need to be taken home from the shop while your car is in service, so you feel very taken care of.
It is also nice that you are able to book online.