Megabus

Do you like buses that smell like campground toilets and regard official schedules as «optional»? Then you’ll love Megabus!
The only plus about them — and the only reason they’re getting 1 star — is you can use
now to order Van Galder tickets and get them on your phone without having to waste paper printing out VG tickets because of their dumb paper ticket policy.

Note: I have had overall patchy service from Megabus and it’s definitely trending toward really terrible.
The worst customer service experience of my life. I waited over an hour and half with two other people for a bus that didn’t show up. When I an another person waiting called customer service, they delayed us on the phone, told us to call back, couldn’t tell us where the bus was, and then topped it off by saying the bus arrived ten minutes after its planned departure time. Leaving ten minutes late is fine, but the bus never even showed up.
The worst part was that the customer service representatives told us it arrived and did not offer an apology. Absolutely ludicrous. Furthermore, they wouldn’t refund me or one of the people with whom I was waiting. I bought a one-​way and he bought a round-​trip. My only guess is that they had too few people for the bus and decided not to show.
From now on, I am going Van Gelder all the way. Even thought it takes a bit longer to get to Chicago from Madison, at least they treat their customers well and arrive on time (more or less).