Macy’s

The woman with the dark hair bob style is very rude to customers especially with children. If you have children she is not kid friendly and sooooooo rude. Macys should be ashamed for hiring someone like her. She has NO Customer service skills and belongs in no such place. I shop here all the time but due to my contact with this employee i will no longer support.

The employee (selling ASSOC 10 528 308) doesn’t understand the word «service». He also think that the store manager pays his check also the CUSTOMERS are the one that do so.
It’s a nice store — but bad service is always wrong

Drove 30 minutes to purchase shoes. Not concerned about price but looking for a brand (Johnston and Murphy) specifically carried by Macy’s. Clerk in shoes walked off didn’t offer help. Went to customer service with styles I liked both stating available in wide. Customer service rep says no only option is larger sizes no wides only medium. Wasted trip. Rude service.

I’ve been to Macy’s countless times and have had mixed reviews, depending on the department I’m in and who helps me. This review is specifically for my experience last night while shopping for a suit for my wedding.
My fiancée and I showed up around 8pm, about an hour from closing. She was determined that I leave with a suit since we’re getting married in a couple of weeks. The selections were decent, but I was targeting a dark grey color, slim fit, but not too fitting.
I finally found the suit I wanted, but naturally, the size of the pants I needed wasn’t available. Heather walked by and offered her help and looked up that they have 2 of the pants in my size in stock. They weren’t in the rack in front of us, so she took the time to look in the stock room. Brian measured me and actually made me realize the jacket I was wearing wasn’t even the size I thought it was. Heather came back with bad news: she couldn’t find the pants in the stock room. Brian disappeared and came back in a couple of minutes – he found the pants on the dock. Not yet processed into the system. Go figure! This saved us having to order it online and waiting 5 – 7 days for it to arrive.
The lights were shutting off and we were getting kicked out, but Heather and Brian really helped us out last night. Easily the best customer service we received at Macy’s. Thanks for taking the time to take care of us.

This specific Macy’s falls short of what you would typically expect from a Macy’s. The inventory is a bit limited and the place could use a remodel to spruce it up. The saving grace here for me has been Jessie at the wedding registry department. She has been amazing in helping my fiancé and I set up
Our registry and maintain it to get the best deal we can for us and our wedding guests.

I almost never shop at Macy’s for some of the very reasons other reviewers listed. I was given a gift card early this year and finally decided to stop in … a decision I still regret. I was in the purse department, the in house Christmas music was overshadowed by the ear splitting rock music coming from the MAC cosmetics area. (I cannot imagine the noise on the opposite of the store.) It was annoying to the point, I went to another level of the store.
While in the accessory department, I notice items haphazardly all over, no organization, you had to dig through piles to find anything. The women’s department was not much better. I was disappointed in the quality and selection.
If not for the gift card, I would not be shopping here, nor would I recommended it, especially for families. The tiny one person escalators would not be easy to maneuver if you had a squirming child.

When this store was Marshall Field’s, I was a regular shopper. It was always clean and neat with friendly associates who were willing to go the extra mile to make you happy. Fast forward to 2014 and Macy’s. This store is in constant disarray. It amazes me how crammed the racks are. It makes it difficult to walk in departments without getting hit in the arms or the back. There selection of Men’s big and tall is totally non existent. Every department is either so jumbled with clothing that it is impossible to shop or their tables are just piled (not folded) with so much stuff that you just wanna pass it by. Then there is the subject of their employees. RUDE. They could care less about how their department looks. All they are concerned with is when is my shift over and when do I get paid. There are many other choices that I have to shop at and I will always choose those over Macy’s.

The sales guy was a great help in finding the dress slacks I wanted. While trying them on, I discovered a gum wrapper in the pocket, which led me to examine the pants more fully. The back of the knees was creased in a way that indicated wear (rather than hanging), so someone obviously bought the pants, wore them at Thanksgiving or the funeral, and then returned them. The sales guy was apologetic, but since I don’t want used wool slacks (yuck), I left and bought a pair on-​line at a large, national distributor for less money (you know, the one with the name that suggests rain forests).
I added one star, here, for the sales guy. Otherwise, Madison Macy’s rates one star.

I was a little surprised to see so many negative reviews about this location! My husband and I went in on Monday, 11/​30, to look at a few Michael Kors handbags; unfortunately we were short on time and didn’t get to see the entire store. However, the parts that we did tour (Men’s clothing and the handbag area) were both extremely clean, organized and seemed to be surprisingly well-​stocked with popular/​good looking items. We had been a little disillusioned recently, by other department stores, due to lack of selection. A lot of places seem to be falling off the cart when it comes to knowing what is «in style» now. We were both happy to see that this Macy’s location was not one of them.
When we came to the handbag area (which was also very clean and nicely laid out) a very pleasant older woman (I think her name was Sandra) greeted us and informed us of a pre-​sale that was going on. We walked out of Macy’s having reserved 2 Michael Kors handbags (I’m a lucky girl this Christmas! :). However, we probably would not have gotten two, if it weren’t for Sandra, who gave us the 25% pre-​sale discount on BOTH bags (one of which was already marked down as «on sale»).
I went into this Macy’s not really expecting to see a good selection of handbags, but I was pleasantly surprised.
Because of their willingness to work with you on price, I WILL return to this Macy’s. :)

I love Macy’s! I enjoy shopping for all the name brands they currently carry.
Their only down fall… the cosmetics and accessory counters never have any of their girls available! It never fails! And it’s annoying!!!

I’ve been to this store a few times, and yesterday’s visit was nothing unusual. The clearance racks were in disarray, and there was a HUGE amount of clothing by the fitting room, waiting to be put away (normally I paw through it but the rack was too full to move anything around).
I went to the ladies room and could not believe the smell in there. It was perfume, really strong, heavy perfume. I thought I was going crazy until I washed my hands and saw the perfume tester strips by the sink — there were a couple between all the sinks, which looked intentional to me. Then, in the fitting room, there was more of the same stuff floating in the air. It gave me a headache and basically chased me out of the store.

The Clinique counter staff at Macy’s Hilldale in Madison is very helpful, warm, friendly and professional. Viktoria took my number and called me when an item came in that had temporarily sold out. Happy and quick transaction.

I’m not much for shopping. When it comes to the holidays I use my tactical thinking to get my shopping done. I came here on December 23, yes two days before Christmas!
I had a jacket for my wife that had been ordered online. The jacket was a size too small. I went into the store at about 7pm. The place was a madhouse. The parking lot was filled with Priuses and the infamous co-​exist stickers… The occasional early 90’s Volvo claimed a spot here and there.
I made it inside and couldn’t find a jacket one size larger. So I asked if they had something was of like, kind, and quality. The cashier looked and looked. She found nothing. She advised that the warehouse doesn’t carry the jacket anymore.
To my luck a manager just happened to walk by and I asked her if she could help us. I was desperate to get my wife another jacket. So we look and we find a similar, not same jacket. That jacket rang up for $ 147. The original was $ 104. She matched the jacket price and I even received 10% off.
Macy’s. You may now have a committed customer.

I have to start by saying that I almost never go into Macy’s. Here in Madison it is located in a rather upscale mall that caters to an older adult crowd. Today I was in the area and decided to kill some time. I really want to like Macy’s. I started in the bag department and they had some nice things. Here is the thing they are soooo over priced. I then went into shoes and then to the plus size women’s area. I ended my time in lingerie. I could not find anything I was willing to buy. They have good quality goods but why would I pay double? For the most part the staff was also not friendly. I met one sweet lady in the lingerie department.

Shopping a department store during the holidays and Unilocal’s Shop Local Pledge?
FOR SHAME!
But hear me out, there are some things I simply can’t find shopping the little guys. (Apologies to the entire small business community but I plan to spend some dough with you guys too!)
Not really much to say about the place outside from the fact that it’s a hot mess. At least in the men’s section everything is way too close together, It’s so hard to tell what collection goes with what, and bright red signs make you think things are on sale, but they’re not. Use those little scanner thingies to check before you make your way to the cashier. I know during the holiday season you have to cut these guys some slack, we’re lucky that everything is on a table or hanging and not laying on the floor right? Eh, I guess so. But I’m always prepared to spend more than I actually do at places like this because it’s so hard to navigate and I wind up gettin’ the sweats and have to leave.

I had to deduct a star for the LOW A/​C that blows in this place.
I thought I was simply shopping hard and sweating easily. But I happen to log o to check in on Unilocal & then took the time to read the other reviews and saw everyone is complaining about the lack of air.
Look! I know I can shop and I get focused so to secure a deal — I can get competitive like a heat seeking missile — now you can see why I thought it was just me. On this past trip… I sweated my curls out and we were there for at least 2 hours.
I expect women shoes to be all over and a mess — especially when you get to 70% off. I would love to say 4.5 and I look forward to Macy’s dialing up the AC but at least they’ve been offering email receipts for a good minute.

I miss Marshall Fields.
I’m not sure what happened with this store, but it’s generally a mess. I needed a few things for a last minute interview and thought Macy’s would be the most convenient place.
The men’s section was a complete mess. I rifled through pants and dress shirts for about 15 or 20 minutes before anyone came over to help. The sizes were so out of order that it took the sales associate quite a while to find anything in my size. At least the associate who helped me was very nice.
As far as department stores in Madison go, sadly this is probably your best bet.

I wanted to give Macy’s more stars. I wavered between 1 and 2 stars, but based on my last experience there, I can’t give it anything but 1 star. I WANT to like Macy’s, because it’s convenient to be able to buy many different things in one place. I went there last fall with the primary intention of buying perfume for myself (just another bottle of Clinique Happy).
First, however, I stopped in the men’s department to buy my husband some dress shirts. A sales associate said hello to me, but then watched me riffle through shirts for greater than 20 minutes, as I was trying to find my husband’s size, without offering to help.
Next stop was handbag department to get a bag for an interview. This department actually did please. The girl working there was extremely helpful and attentive.
Last stop was Clinique counter. One associate was doing a makeup application. The other was checking someone out. Waited awhile, just needed to get my bottle of Happy and go. Then the «other» went over and chatted with another person for awhile, telling me she’d be «right with me». Then went into their employee area to do something else. I seriously waited more than 10 minutes for someone to help me. Finally, the associate who had been doing the makeup saw me, asked if she could help me (as she’s trying to check out the person she did makeup for), grabbed my perfume, and checked me out right after.
Getting service was like pulling teeth. Maybe it is because I was wearing scrubs (I am a physician) but I am a firm believer that all people should be treated equal. Especially at Macy’s!

This Macy’s apparently got the short end of the stick compared to other Macy’s stores. I used to think that Macy’s was more upscale until this Macy’s replaced Marshall Fields (which was excellent) in Madison, WI.
The highlight of Macy’s is definitely their sales — you can get some pretty good deals if you go at the right time — and they offer many ways to get at the sales, such as offering the option of donating clothes.
The make up counters are nice, but service is not always readily available.
The juniors/​young adult section is definitely lacking, and the formal dress section often has damaged dresses without discounts for their damage.

I miss you, Marshall Fields. You were the «fancy» department store with the upstairs dining room, had Santa Bears during the holidays, carried well-​curated fashions for young and old and had the best — the best — shoe department. I weep for you.
Macy’s, I keep trying to pretend you’re not any different, but I can’t. You’re middle-​of-​the-​road with hints at class, you’re Penney’s with a red lipstick veneer, your store brand clothes are cheaply made and you called the jeans I searched high and low for an «impulse buy» while not honoring any coupons (like your other stores do).
Since when are jeans an «impulse buy?»
Macy’s, please shape up. The discerning customers of Madison deserve more.