Best Western Inntowner And The Highland Club

They would have gotten the 5^th star if their grill’s food wasn’t so terrible. If u have the option go somewhere else to eat. The free breakfast in the morning is good but anything else they serve is terrible at least for me. Also there are no prices on the menu so u have to try and guess. Other than that they are awesome.

Wow I cannot say enough nice things about this hotel.
My flight got in super late and I was greeted and checked in by Jeff who was friendly and proactive about letting me know about WiFi, breakfast, and the gym. When I got to my room it was very clean and nicely made up — including the bathroom. Make no mistake — this was a no frills experience but who needs frills anyway. The room was very basic but had all the necessities — iron, blow drier, fridge, Keurig coffee maker with pods, desk, a nice tv with 4 HBO channels :), and a VERY comfy bed. I am a very cautious traveler when it comes to bed bugs — for some reason I’m super paranoid. I always check the bed bug registry (this hotel not on it) and do a full bed bug eval before I stay in ANY hotel room. The mattress had a waterproof bed-​bug-​proof cover on it (very nice!), with no little critters to be seen over, under, in between… anywhere. Trust me — this is a luxury, most places just have the mattress alone. Ew: P.
Every morning there is a complementary breakfast with cold and hot options, good coffee, and friendly service. Hours are also reasonable — 6:30 — 9:30 am. There is a complementary shuttle here to and from the airport, and anywhere within a 2 mile radius — which a lot of hotels don’t offer.
Here is the icing on the cake — I did not rent a car when I came here and my iphone charger decided to die on me the first night — I asked the front desk where I could walk to buy a new one, and they just provided me with a loaner for my whole stay! Wow. Such a nice experience. I would recommend this place to anyone and everyone.
Only one weirdness — microwave mysteriously appeared in room on 2^nd night of three night stay. Whatevs.

I had the best costumer service experience ever at this hotel. Lisa was her name. Very rare these days! Hotel was nice too:).

I thoroughly enjoyed my stay here.
Staff welcomed me warmly and were proactive in friendly chit chat. They cheerfully assisted when needed, as well.
The room had everything I needed – hair dryer, mini frig, iron and ironing board, microwave and a Keurig coffee machine with plenty of coffee pods. The desk was perfect and the bed was comfy. The room was clean.
There’s free wifi, which worked great. Free breakfast was fresh, with plenty of options. Parking was free and ample.
There are good restaurants within a short walking distance. The William S. Middleton Memorial Veterans Hospital and the University of Wisconsin Hospital are very close, too. There’s free shuttle service, which can take you right to the hospitals and other locations.

Hotel was undergoing work for the exterior of the building they need to wash the windows and keep up on mold in our bathroom. It is very conveniently close to the hospital and they do run a shuttle to the hospital 24 hrs. If I was coming back I would stay someplace else and make the drive

Fairly solid, but with some drawbacks. We stayed over UW Homecoming weekend, so priority was a place near the stadium and the team hotel. Given that this is the only team hotel, this was it. Don’t think I’d stay here again unless the prices were better (yep — homecoming weekend is going to run you quite a bit), but I wouldn’t avoid it either. The specifics:
— Yes, it has a pool, but it’s extremely small with no amenities.
— Breakfast was so-​so, but free, so definitely good on that point. But limited selections (they do know how to do bacon!).
— Dinner was good, but the restaurant doesn’t seem to have enough staff, which may or may be the cause of or reaction to the small number of patrons.
— The room was small and the bathroom was miniscule. Absolutely tiny!
— Air conditioning was awesome and quiet
— The shuttle bus was a great feature. The driver did get caught up in traffic and was 20 minutes late for a 10 minute pickup, but we get that. Was nice getting to the game in the shuttle bus.
— Staff generally friendly. We left an iPod in the restaurant, and the staff was really nice to call us at the room and let us know. But then the front desk was emphatic in saying they didn’t have our iPod, only to take it around all of the folks drinking in the bar to ask if this was somebody’s iPhone. We were able to claim it by seeing it from outside the bar (which did appear cozy and a little «Cheer’s-like,» with what appeared to be some heavy drinking football fans firmly ensconced. This is Wisconsin, after all.)
Overall a nice stay, but we’d likely look at other options next time we get to Madison. Might still choose this one if the price is right.

Nice clean rooms with modern comforts. Beautiful indoor pool and hot tubs. The biggest feature is the location! Walking distance from State street and Blue Moon tavern is just across the street! I enjoy myself every time I stay here. I stayed for some time here when my mom was in the UW Hospital (a block away). Like I said,“Location”! Perfect location!

I enjoyed our stay last weekend. Picked this place for the value of free parking, free wifi, and free breakfast over other hotels closer to the Capitol. Loved being able to use the shuttle to take us to our wedding and pick us up after a long day walking around town.
The only cons we had– the cleaning staff rearranged our toothbrushes on the counter so we couldn’t tell whose was whose (they are the same style and color), and they hid a pair of shoes in the nightstand which we didn’t see until we were packing up. Also not all the buttons on the remote worked which was a pain to navigate.

This not a three and a half star place. It sucks. Drains don’t flow. Toilet is cracked. Staff are not nice. Crazy loud noise at 4 am was ignored by staff. The only reason we are here is because our kids were moving in Madison and we came to town to help. Unfortunately, the entire city of Madison moves on the same day. So, we had no other place to stay. If you have a choice, I would not recommend this place.

This is a phenomenal hotel to stay in when coming to Madison. There is a free shuttle to downtown and airport, hot complimentary buffet breakfast, swimming pool, fitness center, and restaurant.
The hotel is owned by UW Hospital, so they are very accommodating to the patients and their guests.
Given the location, this is a great hotel to stay at for Badger Games, hospital visits, student move-​ins, conferences, and downtown partying!

We stayed there on a recent trip and agree that the service was excellent. The shuttle to take up to dinner was very prompt and convenient. The club on the top floor with complimentary cocktails was a nice treat. The additional fee for this site versus other Best Western’s was worth it. A no hassle trip over to Smoky’s made it even more convenient. We will definitely revisit next time we go up north.

The Inntowner is a very welcoming place to stay in Madison. My wife and I have stayed there on a few occasions when visiting family at the UW Hospital. The staff at the Inntowner has always been amazingly gracious and kind. In particular a gentleman named Chet, one of the staff members at the Inntowner, has been exceptionally accommodating, friendly, and helpful. People like Chet exemplify great guest experiences. I highly recommend checking out the Inntowner when you visit Madison.

Wow. this place needs to be blown up and reconstructed. To start with I came here on business for one night. For some reason there was a huge line to check in, after finely checking in, I get to the room and the key didn’t work. They eventually sent a maintenance worker to help get it to work.
After getting into the room I wasn’t much happier. There were two queen beds, and a tiny bathroom…
My gripes with the room:
1. TV remote didn’t work — you had to press the button 20 times for it to work once
2. Bathroom is extremely small
3. Limited hot water in the morning
4. Layout of the hotel is a pain
Overall…If it was up to me, I wouldn’t stay here… there are many more options in Madison. The one good thing about the hotel is the shuttle service to anywhere in a 2 mile radius… they will drop you off and pick you up. It is also very close to the hospital and university… literally across the street.

We were pleasantly surprised to find a Best Western that was this good. It is fresh, clean, quiet, convenient, a good value, and the staff is pleasant and helpful. We will definitley stay here again when visiting our daughter.

We stay at a lot of hotels at all levels, and have seldom been as satisfied with value for the money as we were here, on the club level. The staff is friendly and plentiful. There are lots of amenties useful to guests using university hospital (self parking, shuttle bus, hot breakfast, room service, restaurants in walking distance). The rooms are nice and very clean. We would definitely stay again.

OMG… this cannot be the same hotel we stayed at a few years ago.
The renovations are impressive — very clean, modern, and lots of outlets (including several USB outlets). We will be back.

I can’t speak much about the rooms but the meeting spaces, and the money they recently put in to the place are fabu! I’ve been there for several events and each has gone off without a hitch, which makes me think hotel staff do a solid job of making it all happen leading up to and day of!

Easy to find, th staff was very friendly. I booked my room on the app hotels tonight. The hotel actually reimbursed me $ 20. I didn’t try the free breakfast but it smelled amazing. My room was clean and looked very nice. Very pleased with the hotel

My room was on the top floor at the Highland Club. Fantastic! Very nice rooms. A lounge with free drinks every evening. Chocolate chip cookies. I don’t know what the regular floors are like, but if you can swing it, definitely stay at the Highland Club!

I heart you, Best Western Madison.
Except for the fact that they failed to pick me up from the airport due to the slightly snowy condition, they delivered everything I looked for in a quality hotel. After having traveled to 4 different business sites across the state in a span of a month, this is by far my favorite on the list of hotels that I stayed at. Why?
1) Excellent customer service by the front desk
2) Excellent transportation service (I got a ride within 5 mins most of the time)
3) Yummy HOT breakfast
4) Quiet and clean room. I wasn’t looking for a posh deco at this place, so my grading’s only based on business – not romantic – needs.
Overall, I absolutely adored this hotel and would stay there again for my next visit.