UPS Customer Center

This place is a joke, my package has been there for 3 days still not out for delivery and they won’t let me come pick it up

Totally suck! They claimed they made an attempt to deliver my child’s birthday present today. They claim they knocked on our door and left a delivery notice. That’s an outright lie, we were here the whole time. No one knocked on our door, no one left a delivery notice. We were checking every 10 minutes. A rep was also supposed to follow up with me about my complaint, and NO one followed up. What is their problem?! They ruin my child’s Birthday and then don’t take responsibility for their employee’s actions. I wish there was someone/​some organization. I could complain to about their poor customer service.

I have been coming to this location for as long as they have been here, and have pretty much always received consistently good service. As for UPS over all… Every once in awhile over the years there may have been a glitch, but usually it’s been something like the weather that’s prevented a package from getting where it’s scheduled to be on time. Other two primary package delivery companies have had the same issues. Not much they can do about the weather… Shipping is getting expensive, though. As for the parking… The first time I was there it was a bit confusing, but, you know — you figure it out. It’s not rocket science. That little guard shack says slow, watch for peds — I have never stopped or been stopped there.

I waited 3 days for a package and tried to get a time online. It asked me for an email address. This is ridiculous. A driver can’t drive at a certain time if they don’t have my email address??? I called minutes after they were here as I had a doctors appt and couldn’t sit around any more. I finally talked to someone at dispatch who was no help and couldn’t schedule a better time for the sake of customer service.
she asked me if I wanted to pick up the items. I could get the same items at 5 different stores on the way to the warehouse. What is the point of UPS if you waste gas, shipping charges and risking back problems? Melissa said the only way I could schedule a time is by going online. This is also ridiculous as I was live on the phone with her. What do elderly people do who have a phone and nothing else? There is no customer service unless we add time, costs for a computer, costs for internet and costs for electricity??? Oh and the excuses as to why this is… UGH
Excuses are the tools of the weak and incompetent. Used to build monuments of nothingness. Those who excel in it seldom excel in anything else but excuses.

This company failed to deliver multiple packages on time this holiday season and now after the holiday debacle on a 3 – 5 day package they are saying expect it on the 5^th day. Why don’t you just say 5 days because lately you are never early and barely on time. This company is going downhill bigtime!

When in the hell did shipping get so expensive??? I mean, I honestly can’t complain about how great UPS is for getting things from point A to point B. Their up to the minute updating on the shipping will always be top notch… however if there is ever one thing that annoys the crap out of me, is getting the… «Sorry we missed you» notices. I’m sorry, I live a normal life and have to work normal hours… why don’t you come back and try again during times that aren’t just insane?
This being one of the pickup locations… I found it to be rather bizarre to figure out. First off, you cannot park in the front parking lot when you first pull in off of the street. That is the employee lot. Are there any signs pointing that out? Nope. Or at least none that are easily visible.
You have to drive past a security checkpoint and get waved in to be able to go into the warehouse to retrieve your package.
Just… a little annoying… but… thats just my perspective…