DFCU Financial

DFCU member for 23 years. Within the last year, after making a mobile deposit via their app, funds were made available to me just to then remove those funds several days later without notification. Both times it took more than two days to fix the problem once I noticed it and both times they told me it was a «computer glitch» and they told me I had no reason to be upset. Alerts had been set up on my account after the first time it happened, yet they didn’t alert me the second time either. They told me over the phone that they would have sent a letter via mail, which does no one any good in this Internet age of instant charges and withdrawals. They actually sent me the letter to notify me of the returned check I deposited the day AFTER the issue was resolved. How does waiting until an issue is resolved before notifying the member of the issue constitute as notifying a member of a problem??? I wrote DFCU a letter explaining my stance on their issues, explaining I’ve been with them for 23 years since I was 16… they have NOT even bothered contacting me. So I’ll be finding a new credit union and taking my checking, savings and my IMMA with me to a new credit union. Over 23 years they’ve made a lot of money off of me and the simple facts that: 1.) they can’t keep deposits correct, 2.) they think a member has no reason to be upset when DFCU mistakenly removes 2300 dollars and 1800 dollars from the members account and 3.) the fact that they can’t even call me or respond to my letter after 23 years of business is UNACCEPTABLE. Shameful really. Management should be fired and replaced with someone who knows and understands customer relations and respects the importance and value of a members money and their long term business. So long DFCU. You and your 5 staff women who all told me I had no reason to be upset can all f*ck off!

After my last review I thought,” let’s give them one more chance.”
So, I called and explained that my name was listed incorrectly on my account and asked them to adjust it. Two weeks later I received my new info… And now my name is misspelled. Strike three. I liken this to the restroom theory of restaurants. If the restroom is dirty don’t eat there. Because if they can’t take care of the simple details, you can bet the important ones will be half assed as well.
I should charge them for wasting my time.

Find a different branch.
The manager is on a power trip. I was just there trying to DEPOSIT (not cash) our tax refund check and was denied because my husband’s signature didn’t match the one on his id. Whose signature is EVER the exact same? Absolutely ridiculous. My husband actually had to leave work and go the the branch in order for them to DEPOSIT the check into my checking account. I am very disappointed because up to this point I’ve had positive experiences with the institution as a whole.

One of the most frustrating credit union experiences I’ve had.
Went in with my boyfriend for what we thought would be a quick, simple request. There’s a main greeter desk in the center of the lobby, where a banker was helping a young couple. We explained our situation (not knowing if we’d need to sit down with a banker or could see a teller) and were quickly dismissed and told to sign in. We waited for 40 minutes as the banker opened a new account for the young couple — set up PIN numbers, ordered checks, filled out paperwork — all in a very public common area where other people waited in line for tellers. For 40 minutes (that was the amount of time we had to observe this — who knows how long this was going on before we arrived) this couple stood (no chairs available) at this kiosk — and were visibly uncomfortable from standing during their long appointment. There was one person ahead of us in line, but we were never addressed, or told that the wait might be long. Finally, another banker emerged from the back, called our name and guess what? No need to wait! He literally figured out what we needed in less than a minute.
What’s more disappointing is that when I explained that we had just waited for such a long time, and that I wished the greeter would have a) alerted us to the possible long wait and/​or b) just quickly addressed our situation (remember? LESS THAN A MINUTE to fix it) — the banker got defensive. I asked if it was DFCU policy to conduct personal banking business in common open spaces and he said that Yes — it certainly was.
As it turns out, I’m interested in opening a new joint checking account, but it definitely will not be with DFCU. I like to keep my banking information private. And I like for the people there to have some sort of customer service policy.
In this competitive banking climate, DFCU Madison Heights falls painfully short.