Computer Direct

My husband sent my computer in to get work on. Went back a month, my computer was in pieces still, they said they need more time to put it back together. After two weeks and no phone calls, I went back and found this place is CLOSED, and the building is up for sale or lease. I called the number posted on their door to get back computer back. NO ANSWERS. Should I call the police file a report?

This placed WENT OUT OF BUSINESS and didn’t notify me at all!!! My computer was literally in there over the weekend and I went to check on it (my computer) and the place was EMPTY I called the number over and over But «Walter» did not answer and it went straight to voicemail… bad business and even a worse human being!!!

This little hole in the wall is a good place to know for people who are familiar with their computer. Great place for parts. Many places are now pulling this «If we sell you the part, WE need to install it» (cough.Micro Center. cough). This place caries a wide selection of parts, and also has a good service counter, with decent rates if you decide to bring it in. If you are a layman with computers, this is still a good place to do. They have some nice systems and decent prices,

Sometimes the computer repair work is done right. Sometimes it isn’t.
There were problems on 2 of the last 3 times I went to Computer Direct (CD) over the last year. I used Computer Direct for the last few years, but not any more.
CD keeps notes on the repair jobs it has done. CD also tries to fix a problem within 48 hours.
CD didn’t keep thorough notes to prevent the 1^st incident & it didn’t meet its deadline during the 2^nd incident.
The 1^st incident occurred during spring 2013 with my personal laptop, which runs Windows XP.
My laptop’s hard drive had to be replaced. I asked the tech assigned to it if he had notes from a former tech, who left CD, on how to restore a multimedia player made for my laptop. The tech said he should have notes from all previous repair work.
The hard drive was replaced, the operating system was restored, & the drivers & applications were reinstalled – except for the multimedia player. The tech told me that the ex-​worker didn’t leave notes on how the multimedia player was restored, he couldn’t figure out how to do it, & the store manager told me they wouldn’t reach out to the former employee to ask how he restored the multimedia player.
I got a partial rebate & used another multimedia player.
The 2^nd incident was in January 2014 with a computer I use in a store to run a retail POS (point of sale) system & access the internet for online sales. The computer is a refurbished model that runs Windows XP Pro that I got from CD in 2012.
CD told me the hard drive had to be replaced. The same tech who serviced my laptop was the same one assigned to this computer. From 1÷2014−3÷2014, I picked up & returned the computer 5 times.
The 1^st time, the computer didn’t recognize a POS receipt printer through the parallel port & it wouldn’t let me install the printer driver.
When I came back, I was told to bring another printer that used a parallel cable so that the parallel port could be tested. The tech didn’t know what caused the problem.
He manually installed the other printer & its driver. He said I could install the POS printer & driver, but I still couldn’t.
On the 3^rd time, I also brought the POS printer. We used hand receipts to record sales for a few days. The printer & an alternate driver were installed. When I brought the computer & printer to work, the type font of the receipt was too large & parts of the receipt text weren’t shown on the receipt paper.
On the 4^th time, the tech had the computer for a week. He manually installed the printer and correct driver. When I brought the computer & printer back, they worked for half a day when the computer stopped printing receipts.
On the 5^th time, the tech had the computer for 8 days but couldn’t get it to print a receipt. I took the computer & printer to another repair shop.
The other shop installed some additional drivers & told me that the printer & driver were already installed. A tech at the 2^nd shop said he couldn’t print receipts, so I asked if some backed up sales files were installed. They weren’t. When the tech installed them, the POS system printed receipts again.
While my computer was at CD, I was told that since Microsoft would stop supporting XP, I should get a new computer or get a new operating system installed. I considered getting Windows 7 & a new POS system. But when I got a «discounted» estimate, I kept XP.
I was refunded for some of the additional repair fees, but I still overpaid for what should’ve been a quick job & lost my computer & printer for 3 months.