Holder Heating & Air Conditioning

Don’t waste your time or money. We were given a four hour window for them to service our boiler system. 50 minutes after that time frame they finally called to see if we still wanted them to come. Of course since we took the day off work! Upon arriving I was asked about the ethnicity of the neighborhood I had recently moved into. Upon servicing my boiler, I was told several times how technically he was on overtime. Whose fault was that? Then he proceeded to talk negatively about another customer he had done work for. I guess you could maybe expect some of this from an employee but this was the owner himself.

My furnace went out and I was able to self diagnose the problem. Nobody else in the area would sell me the part without a service call. When I called Jim Holder, without hesitation someone opened up their shop and sold me the part on a Sunday. We did have a little communication error, whether it was my phone malfunctioning or we had the wrong callback number I’m not certain. But the problem is fixed. Thank you

After the furnace got balky and wouldn’t run consistently, I called them and was scheduled for 1 hour following my call. The service technician arrived in 45 minutes. I explained the problem. He checked the programmable thermostat, then the furnace, did an electronics test and found some part malfunctioned, a solenoid, I think. He showed me the electronic test and I saw the failure register.
He retrieved a new part from his truck, had it installed in less than 15 minutes, rechecked the system and performed another test and pronounced my furnace as being cured… for now. WHAT? Yeah, he informed me this was usually the part that failed a majority of the time and based on what I briefed him on, he had a pretty good idea what the problem was. Anyway, he cleaned out the dirty furnace, buttoned it up and wrote out the bill. I paid him and he was gone — all in just under an hour… and the house was warming up. Yeaaa!