Salon Carter

I love love love Robyn! I have been going to her for several years and am always happy with my color and usually extremely happy with the cut. She really listens to what I want and will offer suggestions if what I’m thinking won’t really work with my hair and face. She’s fun and easy to talk to. Her salon is always clean and tidy and never smells like chemicals.
I recently went to her new location, now called Frankie and Wallace and it’s great.
Nothing like a glass of wine while getting your hair done to let the stressful day wash away and feel pampered.

If I could give 0 stars, I would. Let me give you the run down… Scheduled appt for noon. A few days later, SHE asked to change appt. to 11AM. OK, it isn’t as convenient for me, but fine, noon it is.
Day of appt: 10:50AM (I am at salon at this point) — I get a text that reads «So sorry I’m running 15 minutes late. I will be there shortly, see you soon». OK, fine… I get being a few minutes late.
11:25AM: I text her «Are you any closer? I’m on my lunch»
Her response «Shoot, I am sorry, I am about 15 minutes away»
If that was really true, that would bring the ETA to 11:40AM which was close to the original appt. time!!! Could she not have contacted me sooner ??
Totally disrespectful of my time on so many levels. Not a way to run a business.

Robyn has consistently gone out of her way to accommodate my crazy schedule even to the point of staying late to do my color on top of everything else, because I desperately needed it! I hate to admit how picky I am, so I’m really pleased that she really nailed it! Amazing eye for color, and the best Brazilian blowout I’ve been too! When I get compliments on my hair I always promote Robyn she’s amazing ~

I wish that I could review the actual hair service at Salon Carter, but I cannot. Unfortunately, Robyn’s ability to fulfill her scheduled appointments and customer’s service needs, needs a lot of work. I scheduled a couple weeks out for a Friday afternoon appointment. When she texted me, not called, to cancel only a half hour before my scheduled time due to an issue with her kid I was very disappointed, but tried to be understanding. When she gave me a few options to reschedule, I appreciated her giving me several times and days, but none of them were ideal. I picked the one that worked best. When the day came, I was super excited about getting my hair done before a special trip. To my disbelief, she texted me to cancel again. «Noooo!!!» was the only thing I could reply. I was leaving the next day for my trip. She would not call me or return my call. I was even willing to schedule with her early the next day before my flight, but she was not accommodating at all. No reason this time for the last minute cancellation, but I think it might have something to do with the super nice 75 degree day in early April. I will never seek out Robyn for my hair service and I definitely do not recommend her. She is unprofessional. What has happened to business owners making phone calls these days? I am not impressed by Robyn at all! Don’t even bother scheduling an appointment since she will probably cancel it on you anyways.

Robyn rocks! She’s super entertaining and caring. She listens to what you envision, and she makes it happen. I felt like I was catching up with a friend the whole time, as she effortlessly trimmed my hair. The icing on the cake was that after the time completely flew by and so many laughs, my hair was perfectly styled and felt so fresh. I booked a cut for 10 – 12 weeks and can’t wait to go back!
A few extra things to make this more insightful:
1) I have fine, blonde hair that is hard to trim. Too many layers makes it a mushroom, but the right amount at the right length can add so much volume (which Robyn accomplished).
2) I’m not big on product in my hair, so the cut definitely gives the style, and my cut is doing great 3+ weeks after seeing her!

WE LOVE ROBYN!!!
I was referred by a friend and now my stepdaughter and I both get our hair cut and colored by Robyn. She always knows exactly what I want, even when I don’t really know how to explain it. She’s fantastic, reasonably priced, and I can usually get an appointment within a day or two. Her online scheduling system is easy to use, as well! She is lovely and really good at what she does!

Robyn is the best! She listened when I told her I wanted to grow my hair out but still look good while I do it! (Aka no mullets please!!) Robyn did a wonderful job shaping my hair to fit my facial structure and gave recommendations on how I could better care for my hair so it will grow long with less hair cuts in between! I am very very picky about who I let touch my hair as I’ve had plenty of bad experiences, this was NOT one of those. Three days later I still love my cut and plan to go back again! it’s not just the haircut, though, that makes Robyn an exceptional hair stylist! She is so funny, bubbly, and honest! We were busting a gust pretty much the whole appointment! Love it! Oh and don’t get confused: IT IS IN THE BRICK BUILDING!

Robyn is really great. She really listened to what I wanted, but also suggested a couple of new techniques. You can tell how passionate she is about what she does… it really shows. Thanks Robyn!

Robyn is AMAZING! I have been coming to Robyn for over a year now and she is excellent. She always listens to what you have to say about your hair and does exactally what you want with her twist. She always recommends products that you NEED not so that she can get a sale. Not to mention she is like talking to your best friend. I will always come here, unless i have to take a plane to get here :).