Morgan Sound Inc

Very pleased with the results from bringing my Fender amp into Morgan Sound for repairs.
They did a great job, and in much less time than I ever would have expected.
When I first called they were slammed and I was told it would be a few weeks. Hard to imagine without my trusty guitar amp — but then I was told, «hey, we’ll call you to bring it in when we’ve ready for it». Net result, I could still enjoy the amp till they called.
The repair was done super fast, within a day or two… now that’s what I call good service.

My first review of this company was a cutting report of a dismal experience. I feel I had been mistreated as a customer and that really made a negative impact, and I was more than willing to make that experience known.
I am a manager for a business and I support local businesses as much as I possibly can. When a negative customer interaction occurs– it is easy to give the bird and say whatever; or, you can reach out and try to honestly figure out what happened and rectify the situation for the future.
I’m happy that Charlie Morgan contacted me to find out exactly what went on. My initial reaction was reluctance to call him, because I would bet that some owner’s want to twist an arm to twist an opinion. However, Charlie seemed very genuine in wanting to know exactly what happened and offer an explanation– without an excuse as to what did occur. I think it’s a responsibility to contact owners of businesses if they do contact you about a negative experience. I can sit high and mighty and right stinging words behind a desk and monitor– but what good would that really do anyone other than my already puffed ego?
All of this said– I did get a great quote on great equipment– that is the bottom line, and that is why I did choose Morgan Sound. The service on the day that I went in– was not stellar, but I don’t think it’s by far the norm– especially since I had gone into Morgan Sound with great reviews from friends and colleagues. Mr. Morgan has addressed some of the issues that did affect my initial review and he does care about the customer and wants to know how they can best be served.
I am not writing this update because of any obligation, or twisting, or bribing– i’m writing because Mr. Morgan’s honest attempt to find out what happened and his sincere apology. Will I go to Morgan Sound again for electronic needs in the future? Yes.