Jaguar Land Rover Seattle

Thank you Jaguar Land Rover Seattle for consistently providing me with such amazing service! I worked with Taylor Johnson and Dario Graf on the the Jaguar F-​Pace. They went above and beyond, answering all my questions. Very accommodating. I will definitely be back to this dealership and be sure to refer my family and friends! You guys are wonderful! :)

Back in January 2016 I purchased a brand new (18 miles) 2016 Range Rover Evoque from dealership. I encountered numerous issues as I previously shared on this page, Facebook, Google and Unilocal.My gesture module (wave foot under trunk to open) was not working and they told me it needed an update but they couldn’t tell me when to expect it but they would notify me. Fast forward to now, 6 months later. I go in for a car wash and inquired on the status of the gesture module. I was told let’s make an appointment because we have the update. I tell him if I didn’t ask, when would they have called me. He tells me I was on the list of phone calls he had to make. Riiiight! I make the appointment for June 13 and I arrive only to be told they’ve updated some other software BUT as for the gesture module they had to order a part. Hmph! I thought it was a software update??? New appointment is booked for June 20. My car should be done by the end of the day! No call Monday, no call Tuesday and no call Wednesday. I call Wednesday evening to find out what’s going on and I get the apology for not calling and the issue was more than they expected which is why it’s taking so long. My car is finally finished on Thursday evening at 4:14pm. I pick up my car on Friday morning at 945a and my paperwork is not completed but they will send it to me in the mail. I can’t even explain what the issue was because I don’t have the paperwork. Something about manufacturing defect. Oh the headaches I’ve had with Range Rover — at Jaguar Land Rover Seattle.

Great service always. Great loaner cars and always on time. Perfect. I have had a Jaguar for 15 years and will never change.

I had a great experience with JLR Seattle. I live in Bellevue, 5 minutes from the local dealership. I started there, but experienced such low-​quality service that I walked off the lot, despite having had my eye on a vehicle there. I drove to Lynnwood and was delightfully surprised by the welcoming, less snooty, more service-​oriented approach of that team. Not only did they have the vehicle I’d asked about ready and waiting for me to drive, but they took a lot of time helping me explore all my other options before making a decision. They even waited patiently for my boyfriend and our Great Dane to arrive so we could make sure the dog would fit in the back of the Discovery!
As an added treat, my salesperson arranged for my boyfriend to drive a very fun car while I worked with the sales manager on my transaction. He couldn’t stop talking about «launch mode» for a few days, which meant he had a great time while I did tedious paperwork. Pretty great!
The negotiation was relatively painless and I feel that I received a better than average deal. I’d definitely shop there again, and recommend it to my friends who are interested in either a LR, a Jag or something from their top-​notch, well curated collection of pre-​owned vehicles.
Five Stars! Attentive Service! And I love my new Discovery.

Sean Hennessy Kent sales and leasing specialist is super accommodating and informative. He definitely goes the extra mile to inform everything I needed to know. Also he helped me get me 4 year old nephew situated in a kids room while we we’re shopping around.
I didn’t feel rushed during any of the processing. I felt as ease testing out the car that I was interested in. Also Sean is very fast and efficient during all the paperwork we had to go through.

My wife and I are life long fans of Mr. Mel Carrol. We have dealt with him twice as a customer and he really made us feel comfortable and enjoy the car-​buying experience. When they didn’t have the colors we wanted, he spent an hour calling around the country to try and locate the one we wanted. On top of that, we’ve had multiple occasions where we’ve needed assistance on things like accessories and a body shop and a few other times and he’s always been super responsive, even if he’s not making a commission off of his time spent with us.
We can only hope that he is around next time we are ready to buy a new car.

Salesman Isaac was very helpful! He showed me around the showroom while I was getting my car serviced thank you!

There were a few hiccups in the process after my initial review so here is an update:
With plans to pick up the vehicle on Monday we called only to find out that the part had to be shipped out of state and that we wouldn’t get the car now until Friday at the earliest and Monday at the latest. Super disappointing! Not sure who dropped the ball on the communication end of things but I promptly contacted Mel to find out what was going on. He apologized profusely and got a rental car set up for me at no cost, which was appreciated.
On Thursday I received an unexpected call telling me that the vehicle was ready for pickup. Mel was not working that day but called from his cellphone updating us to make sure pickup went smoothly.
Even though we were very disappointed in the delay of getting our new vehicle back Mel was great throughout the process doing everything in his power to keep us happy.

I went in to check out a BMW 428i that I saw on Craigslist. I contacted Will Tate a couple days prior via text with some questions and he was very quick to respond and helpful. Once I got to the dealer in person, he was friendly and made the car buying process easier explaining all the gadgets and features in the car and even letting me take 2 test drives to make sure I loved the vehicle.
There were a few minor interior imperfections that I found while inspecting the car but he immediately tended to it and they were all gone during the time I was still there. In the end I came out of the dealer super happy with my new car!

I highly recommend sales agent Tim Kilkenny who made the purchase of my LR4 so pleasant and easy. Tim went above and beyond to help secure the car I wanted.
If you need a car and are going to Land Rover Seattle make sure to ask for Tim! He is the best!

I have purchased a number of vehicles over the years, including 3 jaguars. My experience with Jaguar of Seattle is by far the best ever. We hit the jackpot with our salesperson, Sean who was patient with me & very knowledgeable of all 5 cars (new & preowned) I test drove. There was absolutely no pressure from Sean or Mark (sales manager), they simply made certain I could make an informed decision. I highly recommend Jaguar of Seattle & Sean in particular. It’s no wonder he has been with the company more than 20 years!

It was the end of an awful month (long work hours, awful weathers, CC fraudulent charges, medical bills, car collision, and then insurance claims) and my wife and I just wanted everything to go back to normal.
Of course the day we scheduled to look at cars was dark, stormy w/​both rain and hail, and then i5 traffic. After passing some neighborhoods with complete loss of power, seeing Jaguar Land Rover of Seattle still lit up was like a lighthouse beacon in the middle of the crapstorm that was our month.
After being in traffic for over an hour, we were happy they were still open.
Mel Carrol met us at the door with a big smile and firm handshake and we felt relieved they didn’t shut the door in our face (frankly with our month, it wouldn’t have surprised us).
Mel took us on a test drive and laid all of our nerves and anxiety to rest. He was very straight to the point and let us rummage through the car to our hearts content.
We were glad Mel was so easy to talk to and it was a quick and easy process. He handled getting our rental car back to Enterprise so we could just drive our new car off the lot. Mel also got all of our paperworks and credit approvals done on the spot within half an hour.
I think I spent longer hyperventilating about whether to go to a car dealership today!
I highly recommend Mel Carroll as a great sales consultant and more importantly, a decent human being.

Hands down one the best experiences I have ever had purchasing a car! Tim was a very understanding sales rep and Mary in the finance is extremely knowledgeable. My husband and I were in there store for over 8 hours and we couldn’t have had a better time. It go so late for the second car that we purchased; Tim and Tyler road back with me to Monroe WA to pick up the trade-​ins, so we did not have to make another trip. I highly recommend this location for its customer service and attention to detail. They did not try to push different cars on us for their benefit and worked with us every step of the way. I look forward to getting my service done there for the many years to come!

Great service, and lounge area for waiting while being serviced. Live status of the service would be awesome to plan accordingly. Keep up guys!

I have to be fair, I’ve had my Sport serviced here for two years since moving back to the area, and have had a fantastic experience. With 250k miles on my ’06 (original owner) it’s a testament to the quality of product AND continued quality service.
My 2 Star rating is based on my attempt to purchase a new ’16 Sport. Without calling anybody out, I felt I was being pressured to utilize the dealerships financing even though I had pre-​approval through my credit union. I was upset, expressed myself to the sales person (never berating that person) but said they needed to get the proper paperwork or refund my money.
A week later after hearing nothing, I received a phone call from the GM stating that «they value their customers, and value their employees as well» and asked that I accept a refund for the car I ordered three months prior. Yes, they fired me as a customer. I guess I can appreciate his stance and the follow through (the sales agreement was for a refundable deposit), but it was an obvious misunderstanding on the one phone call with the sales person that lead to this.
I’ll just say good luck to others that purchase at Jaguar Land Rover of Lynwood.
I’m sure I’ll do okay somewhere else.

Hands down the nicest, best, most professional, top notch service I’ve ever experienced, and they are consistent every time. I purchased my car from Mel, who is awesome!!! And in the service department, Kyle and Gabe are super stars! They are so helpful, and they all make you feel like family. They are also attentive the min you walk in through the door and will address any questions you have. Because of such great people like this, it makes me want to plan all my futures purchases here as well. Trust goes a long way and I feel very comfortable with any decision I make here because they give honest direction or advice. I can’t imagine going anywhere else now. Thank you for the great team at this dealership and for the big smile I leave with every single time. A++++ If I ever open my own a dealership one day (don’t worry I won’t) I’m stealing all your crew! Haha, jk. It’s just they are just that good! Thanks again Jaguar in Lynnwood.

I had a stellar experience buying a car from Will. He was super straightforward and helpful and didn’t waste any of my time. I would definitely be willing to go buy another car from him.

My experience at Land Rover Seattle was great! I worked with Sean Kent and Mel Carroll and they are brilliant. They are both good hearted business men. I recommend them to everyone.

This was a great experience. Will was very knowledgeable and nice. He went out of his way to answer my questions. Thank you everyone at the dealership, you have made the car buying experience easy and less nerve racking.

Had a somewhat poor experience here before but last time I went the few young ladies working there were quite rude to me will not be returning.