Grease Monkey

$ 75.99+ taxes and fees for an oil change on a Honda civic? I don’t think you can find a more expensive oil change if you tried to. I proceeded to Napa auto parts and picked up my 4 quarts of synthetic oil for $ 3.49.

Wow, has this place gone downhill. I was a regular for my oil changes. Since I drive a diesel, it is very expensive. I pulled in today and was directed by a guy walking out of the store which line to go to. He then drove off. No idea who he was. The idiot with his hat on backwards finally came out and asked what my mileage was. I told him and he walked to the back of the truck to get my plate number. He then asked if I had changed my plates. I said no and he went to the service Bay and started helping with the car in it. I was left to sit and wait, not knowing what they were doing. I had not informed him what I wanted done. I waited another 10 minutes and left. The employees at this location have become far from profession as l. The store is in disarray. A person just doesn’t feel confident about this location doing the job right. I will not return

Service was sluggish at best as this store is understaffed compared to past visits. 2 people for 2 service bays? The 45 minute visit with only a car in each bay ahead of me when I arrived is concerning but was not my issue today.
Starting my career as a Lincoln Mercury dealership mechanic in the early 1970s, I have been in sales and service in the automotive aftermarket & truck repair industry for 40+ years and during those years of experience, have learned a little about vehicles and maintenance schedules.
The product and service upsell here never stops!
My 2011 Ranger has 50k miles on the clock and during the last few visits, the pressure from Nadya for unnecessary additional services started. I understand being shown a dirty air filter that needs replacing and have always agreed to that replacement.
After Nadya pitched how contaminated my power steering fluid was during a previous service,
I declined and opted to «flush» my own power steering pump which included emptying the reservoir, hoses and rack and pinion with new fluid about 90 days before today’s visit. Even though this fluid was fresh, that same $ 69.95 flushing service was offered again with Nadya insisting it was contaminated and needed immediate attention because, it should be red in color, not clear! ??? By the way, a quart of power steering fluid was $ 5.00 and the process took less than 20 minutes for me to drain, refill and bleed air out of the system.
Please note that the replacement power steering fluid that I purchased was manufactured by a reputable national supplier and that it was designed specifically for installation in power steering pumps and clear in color, not red like the automatic transmission fluid she insisted must be used. The original fluid that I removed was also clear but had darkened and become cloudy over time.
I now have grown weary of the constant upsell of premature services offered here at Nadya’s Grease Monkey that frequently don’t agree with my vehicle manufacturer’s maintenance schedule for the highway driving I perform daily.
My owner’s manual states 7,500 miles for regular oil changes. I have used Mobil 1 synthetic oil (which should enjoy longer service intervals between changes, not less) since day one, yet the sticker they place on my windshield always says to return in 5,000 miles!
My Ford owners manual states under normal operating conditions, automatic transmission service for my vehicle should be performed at 60,000 miles and her sales pitch for this service started at 41K!
There is no mention anywhere in the maintenance schedule to ever flush the power steering pump fluid during the service life of the vehicle! It is a sealed system with no combustion or introduction to contaminants!
It is not difficult to recognize this arm over the shoulder and ‘trust me” style is a hard sell tactic to earn additional commissions or incentives, and not services that are needed by me to properly maintain my vehicle.
I have been bringing multiple vehicles here for regular Mobil 1 oil changes and filters over the last 5 years and after experiencing this aggressive & outright rude treatment today, my future vehicle maintenance will not be performed at this Grease Monkey ever again.

These guys were so quick, efficient and friendly! They were able to fix my headlight with a tap of the fingers, but I will definitely return to them for any future car needs.

I wish I could leave zero stars.
Never have I wished this. And I didn’t realise it until I got home.
Unfortunately, as a woman I have to be skeptical of any mechanic or auto service place. As a wife, I must be diligent that when getting service for my husband’s car, I don’t mess it up. So he says «this place has good reviews. This is what I’d like. Call me if you need to».
It was Sunday, and dealerships don’t do car work on Sunday. So grease monkeys it was.
They seem nice, personable. Like they’re looking out. He asks me what year my vehicle is. Not my vehicle, I don’t know. I go to reach for the owners manual, but he says «no that’s OK, just pop the hood». He looks at something and tells me the year. Closes the hood.
So I ask him how much the synthetic is, out the door with tax. «I’m not from here, I’m not familiar with the tax rate», I say. So he goes and looks at my plate, sees Michigan, then goes and talks to his Co workers.
When he comes back, I ask him what’s wrong. He says he’s trying to figure out if it’s two wheel or four wheel drive, because there’s a price difference, by 15 dollars. I say «I can call and ask, but I know it’s *not* all wheel drive». He says not to worry about it and he can figure it out. I still called my husband (twice), who informed me it’s front wheel drive. Before I called my husband the 2^nd time, I told the attendant «I’ve only got 100 on me, so I need to make sure I stay below that». Suddenly, a 75 dollar oil change turns into almost 97 out the door, and he informs me according to «his» specs, our vehicle is all wheel drive.
Nowhere in, on, or around our vehicle is there a sticker, a light, an indication that our Base model front wheel drive, is (AWD).
After my husband said «NO, just turn around and leave», and I came home; husband came out to the car and noticed that the guy who popped my hood, didn’t shut and latch it properly, it was halfway open and could have opened up on W-​99 as I drove home.
Well, guess what.
I waited one day, and took my car to my dealership.
When I told them I only had 100 for my service, I got 10 dollars off. So, imagine how happy I was that we left your establishment.
I hope your service attendants pay better attention to closing the bloody hood on other customers, and Stop trying to rip off females.

Always quick and efficient. The staff explains necessary tune-​ups and are honest about what fixes can wait. They even vacuum the cab out when done! Great service.

I have been coming here for years and have had nothing but excellent service from Nadya and her crew. They’re always very quick and friendly. Have free coffee and a warm place to watch tv while they freeze in the cold working on our cars. Half way through the service a nice young guy comes in to talk to you about service our car may need he is always very polite and never tries to push the extra service which makes me feel very safe I’m not getting screwed on things I do or don’t need! Thank you all who service my car I wouldn’t or will not go anywhere else!

I feel bad it has taken me so long to write a review for this business. Nadia and her team deserve praise. I’ve been coming here with all of my vehicles for several years. They always remember me and treat me well. The service is quick and they have free pop and a TV in the waiting area. It is their friendliness which sets them apart from other quick-​lube places, and the same workers have been there for a long time

I usually take my car to the original Honda dealer for oil change and maintenance, but this time I’m trying out independent businesses. I can’t say I regretted it.
They’re friendly and really fast. Oil change took only 10 minutes. They guy gave me additional recommendations but didn’t force me to getting them. It’s a little more expensive than the dealership but I got what I came for plus a coupon for free tire rotation and inspection at Les Schwab.
Not bad, Grease Monkey.

3 strikes and they’re out!
1^st strike — Lost a clip for the air filter and had nothing more than a «oops, sorry» about it
2^nd strike — tried telling me I was low on power steering fluid when the car in fact did not have power steering
3^rd strike — directly after the service, the car has made a ‘clicking’ noise that never went away since
I went there a little while ago only because I had a coupon but left irate and I have had to pay more money down the road directly due to the horrible service here.

The only place I will take my vehicle! They are very thorough and we love Nadya! She’s always on top of her game.

Very friendly & professional. No aggressive sales pitches. Car is vacuumed & runs nice!

This is my new go to oil change place. First of all they were really friendly and professional. They asked me what oil change I wanted instead of making me feel like shit for not getting the high mileage full synthetic angel dust unicorn horn engine force field change for $ 2,000. Also, they had cookies. My favorite part though was the honesty. There was an older man who had pulled up right behind me wanting a full oil change & automatic transmission service. After about a minute on their computer they realized this man had just been in and got all that stuff done already 2 months prior and came into the waiting room and, get this… Told him he didn’t need any of it, everything looked great. If that isn’t some unheard of oil change place honesty I don’t know what is.

Amazing service! I just moved to Washington from California & had heard you don’t go to just any place for an oil change. I was hesitant to take my car to Jiffy Lube & anything like it, but had heard Grease Monkey on the 99 was the place to go. Couldn’t have been more true. I was in and out in 15 minutes & was given sound advice & opinion about future service of my car. New loyal customer!

They were extremely fast and professional.
I appreciated how friendly they were to me and my dog. They even gave my dog a treat! We are now loyal customers!

Visited this location yesterday to get my vehicle serviced, though I ended up leaving after thirty minutes. The staff did not seem like they were working together effectively and there was a definitely minimal communication between team members. My instincts told me I should get the work done elsewhere, so I left.

My family has come to trust th Grease Monkey Location at 15 006 Hwy 99 in Lynnwood for their honest and knowledgeable assessment of details to our cars as well as exceptional customer service. I have been to other Grease Monkey and «quick lube» locations, and have felt like I have been «taken to the cleaners» when it comes to car repairs and costs. Not only have I felt comfortable and secure at this location, but my wife, son and daughter patronize this location regularly and feel the same kind of professionalism and customer service. They have been honest, and allowed us to make the choice appropriate for costs and repairs. I thoroughly recommend them.

I got the Full Synthetic oil change with Mobile1, the advertised price is $ 75, and after a coupon, I ended up paying like $ 78 (google grease monkey coupon). They had my car done in about 10 minutes, however, they were all interested in pushing additional packages that I really didn’t need — so expect to go in there and say ‘no’ once or twice –that being the only downside to my visit. On a side note, my wife thought their coffee was really good… and it’s free.
Oh, they also keep you in a database, so next time you come in, its much quicker, they pull up your info and already know what oil you use — and they document which things may need changing by your next visit (ie air filter) so thats kinda neat.
Hope you found this helpful.

If you have a nice car, take it somewhere else. But if you have an okay-​ish normal car (like my family’s 1998 Honda Odyssey), then read on!
I like Greasemonkey way more than Firestone. This place offers most services at a reasonable price (at least for people who don’t know how to do an oil-​change and other things by themselves), and you can most likely find a coupon in your mail.
Fine, so they don’t have a full-​time barista who makes coffee and bakes cookies while you sit on that full-​leather couch watching movies like Lexus, but they do the best they can. In the summer, they keep a fan on, a cooler packed with iced beverages, and two picnic chairs for those who want to work on a tan while their cars’ getting serviced. Hell, they even have a box of chocolate-​chip cookies from Safeway on the counter!
They usually suggest you change air filters, or whatever fluids your car needs to be changed or flushed. They never push them at you, sometimes I say no to some things, they simply smile and go on. For those of you who don’t trust these places thinking they’d rip you off, they can even show you the new and old fluids they pump out of your car.
Oh and they’ve been doing this customer appreciation thing, where they hand you a coupon for a FREE large pizza at Garlic Jims, no purchase necessary.

Went there with a coupon advertising an oil change for $ 27.99.
Sounds like a good deal, but be aware of hidden (non-​advertised) additional fees stacked onto the coupon price such as a $ 2.00 fee for removing the old oil/​oil waste management.